TECHNICAL SKILLS:

• Active Directory
• Softerra Adaxes
• Windows 7
• Windows 8.1
• Windows Server 2008/2012 R2
• BitLocker
• AppLocker
• VMware
• ServiceNow/BMC Remedy/Track It
• LANDESK Management
• Good Application
• Linux
• Symantec Ghostcast
• Nortel VPN client
• Technical support/troubleshooting
• Microsoft office suites
• Numara Footprints
• Microsoft Certified Professional
• SharePoint 2013 Site Owner/Power user
• Microsoft Exchange

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Jr. System Administrator (Interim/Contract)

• Respond to IT Requests from Faculty, Staff and Students, consulting with the Network and System Administrator as needed.
• IT Hardware and Software installation, troubleshooting.
• Responsible for inventory and tracking all IT equipment.
• Identify, order, receive and install hardware and software.
• Managing Active Directory on Windows Server 2008 R2.
• Managing and Creating GPOs.
• Managing Exchange 2010.
• Basic PowerShell scripting and managing existing scripts.
• Managing Linux servers using PuTTY by running basic daily checks and network checks.
• Managing VMware using vSphere client and managing all virtual desktops and servers.
• Managing backups using Veeam Backups and Replication.

Confidential, Washington D.C

IT Specialist (Temp)

• Supporting the transition team for the new administration.
• Resolving daily T2/T3 issues with the Secretary of Energy and staff.
• Supporting the S suite users with hardware/software issues.
• Managing and cresting new user accounts for incoming administration.
• Managing all AD aspects users/computers/groups/permissions.
• Support remote users with all issues.
• Managing and supporting users on IPhone and IPad that use Good.
• Imaging machines with Win 7 and Win 8
• Daily communication with the customer with updates and status changes.
• Platinum team supported all high level executives only at Confidential

Confidential

Systems Administrator

• Provide support at all levels from Systems Administration to Deskside support (L2/L3) point of troubleshooting software and environmental problems.
• Accurately log and distribute all support requests. Acknowledge, troubleshoot and resolve all assigned tickets; escalate and follow through when necessary.
• Managing AD groups/computers/users in an over 1000 user environment.
• Working experience troubleshooting of Active Directory, DNS, DHCP services, and LDAP and file systems.
• Provide training for end users before deployment of new applications.
• Manage and administer user accounts and groups via Office365.
• Automated Software deployment and patching via LANDesk
• Supporting applications and web applications by working with applications team.
• Communicated with all team members on issues of mutual concern through meetings, written communication, and tracking systems.
• Installed software, hardware, and configured settings according to agency standards.
• Installation, configuration and deployment of VMware products such as VMware Workstation.
• Coordinate with other technical staff to implement systems and software.
• Coordinated the installation of new computer hardware, software, and networking equipment
• Interface with engineering and customer service organizations.
• Defines, monitors, and troubleshoots system performance within the VMware environment.
• Experience with troubleshooting DHCP, WINS, DNS, SNMP, TCP/IP, setting up shares and permissions.
• Troubleshooting and fixing issues in software, both at the OS and application level.
• Used SDE as ticketing system then changing to LANDesk ticketing service.

Confidential, Washington D.C

Windows Support Specialist

• Level - 3 escalation for Windows Server supported applications and hardware.
• Built, installed, and tested Linux and VMware servers based on requirements from Design and Architecture or established standards.
• Build virtual Linux server and Windows server using VMWare and Xen when needed for testing.
• Identifying, troubleshoots, and fixes network, printer, or desktop problems as necessary.
• Proactively maintaining hardware equipment, printers and networking equipment as necessary and ensures that supplies are available.
• Apply standard OS patches/updates on both Red Hat based LINUX servers and desktops, Windows servers and desktops
• Assisting close to 900 users with routine application and hardware problems and promotes best practices and shares application knowledge to users.
• Manage user accounts and security groups via Active Directory
• Imaging laptops using Symantec Ghostcast and assisting with managing images.
• Deploying upgrades to WIN 7 and Win 8 machines from Microsoft downloads.
• Providing formal and informal training to users.
• Supporting users in a Windows 8.1 environment.
• Provided support in audio/visual Setup and Troubleshooting and conference rooms’ video conferencing functionality using CRESTON Technologies.

Confidential, Arlington, VA

System Support Analyst

• Supporting the site-specific network and workstation operating systems, workstation connectivity, and end-user applications
• Responding to end user calls and providing technical support to over 700 clients and remote.
• Tracking problem resolution through help desk ticketing software called Magic and following up with end user after completion to retain excellent client relations
• Worked on transition from Windows XP to Windows 7.
• Reimaging desktops and laptops through network with custom images.
• Providing one-on-one training and coaching for end users on new deployments.
• Supplying end users with detailed remote access knowledge and documents complete with trouble shooting information
• Utilize Active Directory for resetting passwords, setting permissions, creating and deleting user accounts.
• Support remote users using LANDesk.
• Basic support of Blackberry and smart phones.
• Imaging laptops using Symantec Ghostcast.