Logistic and Fulfillment Technician Resume

SUMMARY:

Information technology professional with experience in supporting software and hardware systems.
Background includes installing, configuring, modifying and troubleshooting Windows operating systems and software.
Check and Create Inventory.
Address Tickets, and resolve Tickets.
Troubleshoot Network and Networking Equipment.
Troubleshooting Windows Servers 2003, 2008 and 2012.
Experience with Cisco Routers and Cisco Switches, Create VLAN, Subnet, DHCP, DNS and Active - Directory and Mail Exchange.
Testing, Re-imaging and clean PCs, Troubleshoot Laptop, monitors, printers, and other related hardware, configure Networking Environment, planning, acquiring, and implementing systems to track client information.
Troubleshoot Mobile Device and provide mobile device support.
Worked with Jira, Remedy-force and Service-Now Ticketing System.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Logistic and Fulfillment Technician

Confidential

Responsibilities:

Mobile Device support.
Check and Create Inventory for new and old mobile devices.
Build mobile devices for clients for Clinical trials.
Create shipping labels for the devices to be shipped.
Perform Quality Assurance and Quality Check on built mobile devices.
Address, resolve and reassign tickets using JIRA ticketing system.
Inventory Returned mobile devices from clients by De-Activating Cellular service using AT&T Control Service, mobile device management (MDM) and enterprise mobility management (EMM) using Mobile Iron and Company’s Inventory system.

I.T Technician

Confidential

Responsibilities:

VOIP Telephone testing and troubleshooting, Perform Escalations, Cable Management.

EPIC Go-live Support

Confidential

Responsibilities:

Troubleshoot Computer and Hardware.
Label printer with their host names. Check Inventory.
Address Tickets using service now Ticketing System. Address, resolve and reassign tickets using Service Now ticketing system. Provide on-site assistance to Hospital staff with other IT issues.

I.T Technician & Quality Assurance Tester

Confidential

Responsibilities:

Medical Application (EPIC) Testing and Hardware Troubleshooting including PCs, Printers and other output devices).
Mainly responsible for Escalations.
Manually route prescriptions, film, video specimens, labels and after-visit summaries to appropriate printers.
Testing Epic with Hardware and make sure Epic is compliant with the hardware deployed.
Troubleshoot Hardware and network equipment, Perform Escalations as desired, working closely with IT deployment Team and Epic Analyst Team, checking inventory and providing highest quality of work by making sure the deployed equipment and infrastructure full fills the quality assurance criteria.

I.T Technician

Confidential

Responsibilities:

VOIP Telephone testing and troubleshooting, Perform Escalations, Cable Management.

Volunteer

Confidential .

Responsibilities:

Technical Support, Maintenance, Faculty Assistance, Troubleshooting Computers.
Help the Faculty and staff with their tasks, Manage and maintain computer labs, Re-imaging computers and running troubleshooting, manage the Computer Labs and fixing/troubleshooting computers for students.

Support Analyst

Confidential .

Responsibilities:

Technical Support, Maintenance, Faculty Assistance, Troubleshooting Computers.
Help the Faculty and staff with their tasks, Manage and maintain computer labs, Re-imaging computers and running troubleshooting, manage the Computer Labs and repairing/troubleshooting computers for students.