SUMMARY:

• With over 25 + years of experience in IT - Network Communications, over 15 years as Team Director, Network Architect, Lead VoIP Engineer, Support Manager & Project Leader working mainly in the Implementation, Design and Maintenance of an array of related and unique Business Network Infrastructures.
• My main objectives as director were guiding my team architectural and strategy plans to improve or enhance specific areas of VoIP communications, while establishing and sustaining technical priorities, standards and protocols. Understanding enterprise processes to ensure each member is adherence to policy. Keeping them motivated and driven to find technology solutions to improve and enhance operation environments.
• Provide comprehensive recommendations to senior management, both IT and non-IT. Evaluate and implementing proper solutions to solve IT business problems, while actively managing multiple projects and maintaining cost effective budget control. Conduct high exposure meetings with key clients and customers to offer recommendations to resolve critical VoIP service situations.
• The combination of these talents gives me the ability to properly manage departments by prioritizing projects, and allocating ways to maximize new and existing resources which will allow me to deploy effective work methods for guaranteed project success.
• Seasoned professional with 18 years of experience with VOIP and 8 years with Cisco Call Manager (latest version 4.1.2) to Cisco Unified Communications Manager (6.1.3/8.1.4 )
• Implemented VOIP services using UCCM/CUCM at 2 companies (6 years of experience)
• 15+ years of experience with creating routing and call treatment scripts using Script Editor
• 15+ years of call center experience including skill groups, call handling, and service level agreements
• 11+ years with Cisco IPCC Enterprise
• 15+ years configuring Call Manager
• 15+ years designing ICM reports
• 15+ years using CVP Studio supporting CVP speech applications

TECHNICAL SKILLS:

Networking: MPLS, TCP/IP, LAN/Wan setup Cisco series 1400, 2500, 3200 (mobile access Routers) & 6500, Call Fire, Voxeo and Datatel Systems IVR and CentreVue Call Center Management. Business Intranet and website project management and analysis using MS Project, ITIL v3, ITML, SharePoint v2003 & Remedy. Avaya media gateways G450 G650, G700, Media servers S8700. 8500, & the S8300, Cisco Call Manager & Unity Voicemail, Cisco 7970 IP Phones, MS-SQL Server 2005. WAN management using Cisco Nexus 7000, 5000, 2000, 6500 & VG224, Wireless protocols 802.11a, 802.11g, 802.11b, 802.11i, TCP/IP, UDP, DHCP, DNS, H.323, MGCP, H.248/MEGACO, SIP Fiber Optic Architecture design.

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

Network Architect/ Lead. System Engineer

Responsibilities:

• Assist in the Development of Cloud security and Enterprise IT technology Road Maps that aligns with company capabilities and the addressable markets.
• Monitor industry trends in using Avaya Communications Manager
• Create strategies to improve company position within the Cloud market
• Work with business groups to align Cloud capabilities with business opportunities
• Research business solutions related to migrating Cisco UC/IPCC Enterprise to smaller CACI remote locations
• Lead technical team of 7 members to build consortiums across the organization and participate in outwardly facing roles configuring Call Manager & designing ICM reports.
• Provides day to day administration for Corporate Information Systems Platforms including but not limited to Active Directory, SharePoint, System Center, Virus Protection, Encryption, SAN Storage, VMWare, and Load Balancers, MPLS, TCP/IP, LAN/Wan setup Cisco series 1400, 2500, 3200 (mobile access Routers) & 6500
• Authorized duties to staff which includes system and application performance analysis/tuning, security hardening, system builds, log analysis, application troubleshooting, SSL certificate requests/renewals, monitoring, metric tracking, and project management.

Confidential, Washington, DC

VoIP Telephony Developer/ Sr. VoIP Manager

Responsibilities:

• Manage the support team of 15 members to maintain Avaya/Cisco VoIP operations, of EPA’s CC and MM VoIP infrastructure servers and voice gateways. Monitor EPA Headquarters VoIP/Network 24/7/365 for deficiencies and outages.
• Provide technical guidance to the design, and reconfiguration of selected EPA VoIP network components.
• Manages all service Installs, moves, configurations, maintenance, monitor service performance, test, diagnose, and resolve performance issues for all VoIP hardware and software components.
• Develop and maintain IVR VoIP security plan, contingency plan for client as well provide test studies of redundancy testing to ensure VoIP system is properly protected from any network or equipment intrusion.
• Resource utilization and capacity planning support. Including utilization of network resources for VoIP services and monitoring of network resources to indentify utilization and consumption trends.
• Monitor and periodically test voice quality for packet loss, delay, jitter, echo, and dropped calls.
• Maintain the E911 emergency service for functionality and accuracy.
• Perform/Test Backups of the VoIP media servers to ensure redundancy and reliability in the case of a data loss or outage.

Confidential, PHOENIX, AZ

Network Architect/VoIP Manager/Training Coordinator/Sr. Consultant

Responsibilities:

• Technical liaison to the IT manager in the Orchestration of RWC’s Avaya/Cisco VOIP infrastructure, Team lead of all planning platforms for Cisco deployment including budgeting, vendor assignments Cisco service deployment, overview vendors work, train client on basic support and maintenance of the new services.
• Track project status, spot check and solve problems. Provided updates to CIO & CFO of cost effective alternatives.
• As the Network Architect, I was asked to create detailed schematic of call Traffic tables, Monthly Call traffic statistics & daily Call Center management control plans to ensure proper validation.
• Still provide client pro-bono remote maintenance & repairs to Cisco Call Manager 6.2 & Call Center. Since IT manager resigned.

Confidential, PHOENIX, AZ

Project Director /Sr. Network Architect-VoIP Deployment Initiative

Responsibilities:

• Provide orientation and training to nearly 5000 employees on the use of the firm's telephone, voice mail and video conferencing systems as appropriate to perform their duties efficiently and effectively.
• Develops strategy, ROI analysis, and implementation plans for migration of traditional voice systems to VoIP solutions using Cisco IPCC Enterprise Edition/ Cisco CER-IP Contact Center Release 4.6.1.
• Plan, evaluate, and coordinate the installation of local and/or remote voice communications equipment such as terminals, modems, video conferencing units, facsimiles, pagers, and voicemail systems.
• Lead System Engineer team (16 members) in service training, product deployment, and day to day support of Cisco Call manager 6.1, Call Pilot Unity VM 03.03.06, CentreVue Call Center and Telepresence Video Conferencing.

Confidential, NEW YORK, NY

Lead VoIP Developer/ Project Manager/Sr. IT Manager of Voice Communications

Responsibilities:

• Day-to-day supervision and maintenance of the Tru.TV office telecom and voice mail systems working with appropriate vendors and telecommunication providers to coordinated installations, upgrades and repairs.
• Instruct vendors in Specifying, designing & implementing voice /network systems such as LAN & WAN, VOIP & TCP/IP for new service functionality or expanding & improvement of older voice system platforms.
• Project management using MS SharePoint v2003 & Remedy. Nortel PBX system. Nortel Meridian-1 Option 51C-81C, Cisco 7835 servers, Cisco Call Manager 4.2 to Cisco Unified manager 6.13. & Unity Voicemail.
• Maintain two call centers for live commentary services using for Nuance, Aspect, Voxeo IVR, Managing install to Cat 6a/e from previous Cat 3, 4 & 5, Cisco 7970 IP-Phones.

Confidential, NEW YORK, NY

IT-VoIP Service Director/ Lead Managing Client Associate-JP Morgan Stanley, Brooklyn, HQ

Responsibilities:

• Voice service manager of all projects pertaining to project coordination, Bill auditing, & equipment purchases, servicing Cisco Call Manager 4.0 to 4.2 with Unity Voicemail, Datatel IVR and CentreVue Call Center management
• Provide management and administrative guidance to team of 8 and branch locations on voice/network issues and coordinate maintenance and repairs remotely to (ACD, CTI and IVR) systems through tier I & II self support.
• Assist vendors in Specifying, Designing & implementing voice / network systems such as LAN & WAN, VOIP & TCP/IP for new service functionality or improvements to older existing voice system platforms.
• Voicemail systems, Avaya ECS Administration 6.0, & Definity G3r World Class Routing.

Confidential, IRVINGTON, NY

Telephony Network Developer/ Voice Consultant/VoIP Manager Sr. Project Leader

Responsibilities:

• Project leader for all Voice & Network projects, created RFP’s, reviewed and approved all payments of all billing, service upgrade and new equipment purchases. 8+ years Project Management exp.
• Maintain all services to, TCP/IP, T1, ISDN, BRI, PRI Lines, Cellular phones, and LAN/WAN Networks.
• Managed and trained 10 Voice analyst to handle daily telecom duties such as add, moves and changes, PBX and Voicemail backups, trouble shooting unexpected issues and monthly maintenance.
• Manager to all implemented projects pertaining to telecom systems, Bill auditing, creating Bid Specs, RFP’s, & authorizing all equipment purchases and cabling Cat 5, Cat 6e, Nortel Meridian-1 Option 11C-81C
• Coordinate and implement all office telephony changes to ensure uninterrupted services.