SUMMARY:

Delivery Expertise ~ Operational Efficiency Results - driven, dedicated, and accomplished Senior Systems Engineer with a proven track of implementing business solutions to achieve organizational costs savings, while enhancing system functionality, seeks an IT lead role in San Francisco. A highly skilled, experienced technologist with an extensive background in managing the full project lifecycle, delivering complex initiatives on time and within budget. Demonstrated ability to create organizational processes/procedures around technology. Recognized leader capable of training, developing, and motivating team members to meet and exceed organizational and individual goals. Exemplary interpersonal skills used to interact and build strategic relationships with stakeholders, senior leaders, associates, vendors, and clients.

AREAS OF EXPERTISE:

• Strategic Planning & Analysis
• Lifecycle Management
• End User Service & Relations
• CapEx & OpEx Planning
• Process Improvements
• Vendor Negotiations
• Team Leadership
• Training & Development
• Problem Analysis & Resolution
• Architected and executed wireless migration for SFMTA’s 280 handheld ticketing Windows mobile devices
• Successfully negotiated a $600K savings for Confidential on Cisco MeetingPlace licensing
• Designed and implemented global voice data and video solution to 80K users
• Secured critical business intelligence to executive leadership
• Developed, tested, and executed conferencing Business Continuity Plan (BCP), successfully utilizing BCP contingencies during a hurricane outage
• Managed IT operations for Centex Homes 60 Northern California offices
• Supported Centex Homes CRM application and SAP ERP initiative
• Deployed and upgraded POS systems for Discovery Channel and Confidential stores

TECHNICAL SKILLS:

Server, Cloud & Monitoring: Windows Server, Exchange Server, Office 365, MDM, Outlook Web Access (OWA), IIS, SMS, SCCM, SCOM, WinINSTALL LANDesk, Hyper-V, Terminal Server, Scripting, PowerShell, Box, SNMP, Nagios, Zenoss, SolarWinds, ServiceNow, Cloud Services, Microsoft Azure, Amazon AWS, BlackBerry Server, VMWare, File Services, Print Services, Certificates, Linux, Media Services

Networking, Voice &Telephony: Cisco, Meraki, MobileIron, MeetingPlace, Avaya, PureStorage, Firewall, Nagios, Security, Polycom, Extreme Networks, TCP/IP, DNS, DHCP, RAS, VPN, Active Directory, Group Policy, RIS, POP3, IMAP, FDDI, TDM, VOIP, MPLS, Ethernet, Xpressions Unified Messaging, Optivity Telephony Manager (OTM), CallPilot Unified, Messaging, AT&T Connect

Applications & Security: Backup Exec, Websense, Mimecast, Carbon Black Microsoft Office, Visio, Project, Financials, Confidential, Ghost, Inquisite Survey, FileMaker Pro, SharePoint, SalesForce, Acrobat, Dreamweaver

Hardware: Apple, Android, iPhone, iPad, BlackBerry, Smart Phone, Tablet, Datacenter, Dell, PowerEdge, NetApp, HP, ProLiant, IBM, Lenovo, Nortel, Siemens, UPS, APC, KVM, PXE, Symbol Barcode Scanners, Motorola MC9500 Handheld Mobile Computers

Desktop: Windows, Mac OS, Internet Explorer, Firefox, Chrome, BitLocker, TPM

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Technical Consultant, Senior Systems, Network, Identity & Cloud Engineer

Responsibilities:

• Administered and upgraded RightFax, CallXpress, Nagios, WDS, Active Directory, Meraki Wireless, MobileIron, Palo Alto Firewall (PAN) and more. Resolved level three issues.
• Responsible for the operational support, performance and tactical lifecycle management of the Active Directory solution. Manage and operate the solutions and components used to provide customers directory services capabilities for their corresponding systems and applications in the corporate environment. Serve as Directory Services subject matter expert on the Kerberos to Centrify project which involves joining Linux and Unix systems to the Active Directory infrastructure and managing access through groups and Group Policy while ensuring a smooth transition between the design and development phases to the operations phase.
• Successfully removed infrastructure related blockers, while collaborating with infrastructure peer teams, vendor, and partners on the solution and delivery of infrastructure needs for application teams and stores in an Agile/DevOps environment; Ensured and provided PCI Compliance (WSUS, Patch Management, Alerts), Wavelink Avalanche, LRT s upport, Avalanche, AD Group Policy (creation & maintenance) for stores (PROD, QA and DEV); DNS (creation & maintenance) for stores (PROD, QA, DEV); Managed WSUS Updates to PROD, DEV, QA environments, DNS support for QA and DEV lab environments, infrastructure server support for the DEV, QA POS lab environments; Provided Avalanche Server and LRT support.
• Administered Exchange 2010, Symantec Endpoint, Symantec Mail Security, Symantec Messaging Gateway, and Meraki Wireless
• Managed Windows servers, POS stations, and payment by web/IVR systems, LPR cameras, and photo enforcement systems; Monitored and maintained network security and stability of HP servers; Administered LAN/WAN, implementing, managing, and supporting workstations and Motorola MC9500 Mobile Handheld ticket writers
• Maintained Windows Server 2012, including Hyper-V 2012, Active Directory 2012, and Windows 8 official courseware development
• Conducted search Interface testing

Confidential, San Ramon, CA

Systems Administrator; Infrastructure Analyst

Responsibilities:

• Supported 24/7 voice, data, and video conferencing products and services and Live and OnDemand Webcasting utilizing Microsoft Windows Servers, SCCM for global video distribution, Active Directory Synchronization for Single Sign-On (SSO) with MS SQL, Oracle, and VMWare following service level agreements or operating targets
• Designed, packaged, and distributed Exchange 2010 client plugin software to 80K desktops via SCCM, push and pull options utilizing Wise Package Studio and InstallShield in conjunction with User Acceptance Testing (UAT) and patch testing provisioned circuits, compiled reports, and business intelligence for management, stakeholders, and vendors
• Responded to outages and voice and data complaints, working with AT&T, vendors, and foreign exchange carriers to identif y, troubleshoot, and resolves issues
• Managed Cisco MeetingPlace, including Cisco licensing, support, moves, adds, changes, internal user usage billing, network and voice circuits, load balancing, fault tolerance, upgrades, maintenance, special events, Outlook Plug-ins, packaging, SCCM distribution, Exchange, and Active Directory 2008 R2 integration and risk assessment
• Provided special meeting support and video encoding/testing of iPad rollout for CEO and other executives and the annual Global Employee Teleconference and resolved level-3 support issues for global conferencing/webcasting infrastructure

Confidential, San Ramon, CA

Information systems Manager

Responsibilities:

• Managed upgrades of 225 users from Windows 2000 and Office 2000 to Windows XP and Office 2003, CRM, Microsoft SMS, Blackberry Enterprise Server (BES), Lotus Notes to Microsoft Exchange, 2003 SQL Server, Linux Web Servers, procurement application, and all Northern California division applications and systems to Windows Server 2003, Active Directory 2003
• Advised SAP ERP readiness team, launched CentexTimeOff, a web based time off accrual system, and developed CentexPics, a web-based, mobile compatible, employee directory
• Sourced IP video surveillance system and perimeter security with rules-based permissions utilizing Windows Virtual Server, oversaw implementation of network, server, cabling, and PBX for Central Valley branch office

Confidential, San Francisco, CA

Systems & Network Engineer; sionTechnical Consultant

Responsibilities:

• Implemented and upgraded systems for many RHT clients, including:
• Programmed image creation and deployment of POS Back Office Server and Documented procedures, walking store managers through upgrade procedures and troubleshooting
• Enhanced POS systems, documented procedures, guiding onsite installers through procedure and troubleshooting and initiating remote upgrades and polling
• Serviced SQL-based payroll and HR application for clients including, Peet’s Coffee & Tea, Silicon Graphics, MIPS, Siebel Systems, CBT Systems, North Face, Wind River Systems, Interval Research, Vantive Corp, and Network Computers
• Upgraded and deployed application packages and maintained servers and backups. Performed user and server accounts
• Migrated from Novell to Windows Workstations and Windows Servers and devised 100 base T LAN, with dedicated Application Servers, ProLiant Servers, and HP Hubs