EXPERIENCE:

Sr. Systems Engineer/Architect

Confidential

• Cloud Engineer: Experience and knowledge of IaaS, PaaS and SaaS. Experience and knowledge implementing Private and Hybrid Cloud solutions. AWS: EC2, S3, Storage Gateway, Glacier, CloudFront, CloudWatch, RDS, VPC, Route 53, IAM, SQS, SES, SNS, Docker, etc. Openstack: Keystone, Nova, Glance, Neutron, Swift, Cinder, Heat, Horizon, etc. Experience and knowledge implementing Azure Web Services and SCVMM. Scripting and Automation: Chef, Puppet, Python and PowerShell.
• VMware Datacenter Engineer: Design and implementation experience with the following vCloud Suite products: vRealize, vSphere 5.0 and 5.5, vCenter Server, vCSA, vCenter Orchestrator, vCOP, vCAC, NSX, vSAN, etc. Installation, configuration and administration of vCenter Servers: install SQL Native Client, configure ODBC, add Licenses, configure vMotion and DRS, set Reservations, configure Alarms, install Plugins, Clusters creation, adding Hosts, applying Affinity Rules, configure Administrative Roles, upgrade vCenter Server build, Web Client install, configure Standard Switch and Distributed Switch, VLAN creation, etc. VMware ESXi Host builds: NTP server configuration, Network Port Group configuration, Storage Port Group configuration, Raw Disk Mappings, Host patching, etc. VMware Guest Machine builds: deploy from template, create new VM, deploy OVA template, convert physical to virtual server with VMware Standalone Converter, Datastore selection (Provisioned, Free space and Capacity), mount .ISO, configure Network Adapters, Thick and Thin Hard Drive provisioning, add CPUs, etc.
• Cisco UCS Engineer: Design and implementation of UCS B - Series blades with Nexus upstream switches for Vblock and FlexPod deployments. Experience using UCS Manager or UCS Central to configure: Fabric Interconnects, HA, Uplink Ports, Port Channels, VLANs, Pin Groups, FC Storage Ports, Boot from SAN, Policies, Backups, LDAP, Cisco Call-Home, Licenses, etc. Creating Pools for: Management IP Addresses, IP Addresses, UUID’s, MAC Addresses, WWNN’s, WWPN’s, Servers, etc. Creating Service Profile Templates for: Storage, Networking, Policies, etc. SAN connectivity configuration including: N Port virtualization, FC Port Channels, Trunking, SAN Ports, vHBAs, etc. Performed Firmware Upgrades on both B-Series and C-Series servers. Experience using C-Series CIMC to build and administer rack mount servers for standalone deployments.
• Network Architect: Created architectural designs for Cisco Fabric Interconnects (UCS), Nexus, Catalyst and MDS deployments in LAN/WAN datacenter deployments or migrations. Created standards port assignments (sub-ports included), Port-Channels, VLANs, VLAN Trunks, Transit VLANs, SVIs, LACP, vPC, vPC Domain, HSRP Groups, VIP, VSS, static routes, WAN Advertising, WAAS, Subneting, Zoning, LUN Masking, 100Mb/1Gb/10Gb port speeds, cabling (eg. Ethernet, Twinax MM or SM Fibre), GBICs, SFPs, SPF+, QSFP+, uplinks/downlinks for Core, Distribution, Access switches and firewalls, etc. Network Architecture for datacenter L2 and L3 switches such as N5K, N7K, N9K, Catalyst 3800s, Catalyst 3500s, Catalyst 4500s, Catalyst 6500s, etc. Created Cisco ASA Firewall port rules for physical and logical LAN Segmentation.
• Storage Engineer: Implementing NetApp, EMC, Cisco Invicta and Nimble enterprise storage solutions. Experience in the following SAN environments: FC, iSCSI and FCoE. Storage provisioning that includes the configuration of: Storage/Disk Groups, Port Groups, FC Ports, LUNs, Mapping LUN’s, LUN Masking, Zones, Zone Sets, WWN, IQN, Initiator Groups, Targets, VSAN’s. Storage redundancy and recovery configuration that includes: RAID, dedupe, async replication, synchronous replication, local and remote replication. Working knowledge of NAS and NFS solutions such as CIFS and SMB.
• Linux Administrator: Experience using basic Linux Shell commands troubleshooting and configuring vSphere, UCSM, and Storage appliances.
• MS Exchange 2010 Engineer: Assisting in the mail server upgrade process going from Exchange 2003 to 2010, Built CAS, Hub Transport Servers, Edge Transport Servers and Mailbox Servers. Proficient in Exchange Server 2003 and 2010 Administration.  Created, configured, maintained and troubleshot:  Exchange DAGs, Mailbox security groups, Mail-enabled Public Folders, Public Folders, Distribution Lists, Shared Calendars, CAS arrays, MX records, Transport Rules, etc.
• Active Directory Engineer: Active Directory Certificate Services, Active Directory Domain Services, Active Directory Federation Services, Active Directory Lightweight Directory Services, WSUS for patching, Active Directory Rights Management Services, Application Server, DHCP Server, DNS Server, Fax Server, File Services, Hyper-V, Network Policy and Access Services, Print Services, UDDI Services, Web Services (IIS), and Windows Deployment Services. Group Policy Management that includes: Creating GPO’s, editing GPO’s using, adding WIN filters, Backing up/exporting GPO’s, importing GPO’s, link GPO’s to OU’s, Block inheritance, force GPO’s, GP updates, GP results, RSOP editing, etc.
• Systems Center 2012 SP1 Engineer: Datacenter fabric (Compute, Network and Storage pools), Windows Azure and Windows Server 2012 engineering: SCOM, SCCM, SCSM, SCVMM, App Controller, Orchestrator, IaaS, PaaS, SaaS, Hyper-V 3.0 and VMware server virtualization, network virtualization, storage virtualization with SMB 3.0 file shares, etc.
• SCCM 2007-2012 Architect: Forest wide patch management, software and OS deployments. Installed and configured SQL Server 2008 clusters for SCCM, extended schema in AD, added IIS roles, added WSUS roles, installed BITS, enabled WebDAV, configured Management Points, Distribution Point servers, Site Servers, created collections using queries or direct memberships, created packages, created programs for software deployments, created advertisements, installed SCCM clients, etc.
• SQL Server 2008 DBA: SQL Server 2008 cluster builds, creating an instance, creating databases, creating tables, creating views, attach and detaching databases, backup and restore databases, add users and assign roles, clone users, create and run queries, etc.
• SharePoint 2007-2010 Engineer: Installed SharePoint 2010 on Windows Server 2008 R2 in new Server Farm with SQL Server content and SSP databases attached; Performed post installation tasks (e.g. configuring: SMTP service, SQL services, administrative accounts, service accounts, secure store services, etc.); Created scheduled Farm and Granular backups of SharePoint 2010 environment using SharePoint PowerShell scripts and Task Manager; Performed full Farm and Granular restores from backups; Migrated top-level and sub-level sites from SharePoint 2007 to SharePoint 2010; Created site collections: top-level and sub-level sites; Managed and organized site permissions for: Owners received Full Control, Members received Contributor, and Visitors received Read permissions; Created Plan Workflows for document management such as: Three-State, Collect Feedback, Collect Signatures, Disposition Approval, Group Approval and Routing.
• Performed platform upgrades from Windows Server 2003 to Windows Server 2008 in an 800+ server environment using Symantec Ghost to deploy OS. Performed platform up from Windows XP to Windows 7 in a 1200+ workstation environment using SCCM to deploy Win7 OS.
• Installed, configured, tested, troubleshot, and provided other daily support on the following types of enterprise applications:  Active Directory, Exchange, E-Vault, SQL Server, SharePoint, Citrix, SMS, BigFix, Veritas, NetBackup, Business Objects, BlackBerry Enterprise, etc.
• PowerShell CommandLet scripting for automation and administration of domain wide server related tasks.
• Performed data restores of files, folders and databases from full or differential backups with Veritas and Netbackup. Performed Bare Metal restores of servers that had serious system failure issues.

Desktop Support Specialist Tier II

Confidential

• Provided Senior Tier II support for all escalated desktop issues during worldwide PC deployment.
• Provided cross functional support and incident resolution for software, hardware, network issues, logistics and deployment related issues.
• Managed the research, procurement, design, implementation and ongoing technical support of deployed systems.
• Provided end-user assistance and supported documentation in accordance with ITIL business practices. 
• Trained junior members of staff on client side software, hardware and network related issue resolution.
• Trained staff members on VPN connectivity, remote access, Lotus Notes 8 features and MS Office 2007.
• Coordinated with Vendors, Contractors, Consultants, Specialists and Engineers to resolve escalated issues.
• Resolved and documented customer issues with Remedy software based on SLA metrics.
• Provided team lead technical support for Blackberry, Treo, iPhone handheld devices and telephony issues. 

Network Administrator

Confidential

• Team Lead responsible for troubleshooting, diagnosing, and solving Network, Server and Desktop issues.
• Implemented LAN topologies using Cisco routers, switches, CAT5 cabling and fiber optics.
• Performed hardware/software analysis to provide comparative data of performance characteristics and suitability within the existing systems environment.
• Utilized routing protocols, data and voice technologies such as: BGP, RIP, OSPF, IGRP, EIGRP TCP, UDP, Frame Relay, DSL, VPN, Ethernet, T1, T3, MPLS, DNS, DHCP, and fiber/copper cabling.
• Installed, configured, and maintained switches, routers, frame relays, firewalls, and VPN .
• Generated network monitoring/performance reports for LAN/WAN utilization studies.
• Recommended network design changes and enhancements for improved system availability and performance.
• Managed network functions pertaining to operation, performance and availability of data communications.
• Supervised Technicians during PC equipment installations, data migrations
• Assisted in the development and management deployments and migrations for PCs and networks 

Information Technology Specialist II

Confidential

• System Administration for Windows Server 2003, Active Directory, Altiris, SMS, BlackBerry Server, and Exchange.
• Performed migrations and implementation of new systems software, servers, desktops, laptops, routers and switches.
• Deployed, installed, and supported software and hardware such as: Crystal Reports, SAS, Oracle 9i, Adobe products, Citrix, Novell, Lotus Notes, etc. in a multi-platform environment including servers, desktops, laptops, routers, switches, monitors, printers Cisco VoIP phones and audiovisual equipment.
• Provided Tier I-III support for local and remote users with XP, Vista and MAC operating systems.
• Installed, configured and established VPN connection using Cisco VPN Client to securely connect to domain.
• Established phone and video conference connections for point-to-point and multiple locations.
• Provided project management on full SDLC in the implementation of system hardware and software.
• Collaborated with Vendors and other departments such as IT Security, NOC and Video Support to: identify, provide a solution, and resolve the root cause of ongoing and escalated issues.
• Provided networking support for LAN and WAN using Cisco routers, switches, gateways, Wireless Access Points, patch panels, Telnet, load balancer technology for ADC, etc.
• Provided telephony support for: Blackberry, Treo, and iPhone User; Cisco Unified IP Phone 7941G, Cisco Unified Communications Manager and Call Manager; and Avaya analog phones on PBX System.
• Centralized/streamlined the Helpdesk process by developing web application for users to report IT-related issues and request.  Information gathered from automated notification process party via email upon submittal, and store data in a database for tracking, query and reporting purposes.
• Conducted training sessions and developed training material on new web applications, systems applications, operating systems and hardware.
• Developed documentation for tutorials and manual instructions on technical applications/issues.             

Windows System Administrator and Desktop Engineer

Confidential

• System Administrator and Desktop Engineer proficient in: Windows Server administration and Windows/Mac desktop support.
• Windows 2000 and 2003 Server Administration that includes:  SQL Server, Exchange Server, Active Directory, SMS Server, clustered servers, server backup; server recovery; data archival; setting up and managing file servers; managing User Event Logs; managing Security and Distribution Groups; managing printer servers and print queues; and remote administration using RDP.
• Supported Operating Systems are MS Windows Server 2000 - 2003, MS Windows (i.e. 95 - Windows XP), Mac, Linux, and Cisco IOS.
• Performed additional duties such as; data analysis and project management in the design and development of new systems.
• Provided Desktop Support for the entire SDLC of PC deployments that include:  alpha and beta desktop engineering of 2000 and XP platforms (for Dell, HP, Gateway and IBM/Lenovo desktops or laptops); pilot group testing; Organizational Unit and Group Policy management in Active Directory; Login Script writing; multicast imaging of PCs; TCP/IP configuration; data backup/restoration; User Profile restoration; software installation and configuration; Network Drive mapping; Network and Local print driver installation; patch management; QA testing; corporate wide hardware installation (e.g. Desktops, Laptops, Monitors, Keyboards, Mouse, Docking Stations, Printers, etc.); uploading image and decommissioning of replaced PCs to Server; and ongoing post installation IT support.
• Maintained proper documentation for proper tracking the status of all service calls, and assisting the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
• Provided basic troubleshooting over phone for hardware and PC application problems.
• Resolved routine Trouble Tickets, including but not limited to E-mail, voicemail, auto attendant, Web Hosting, and browser configurations.