Resume Germantown, Maryland Systems AdministratorÂ - Hire IT People

TECHNICAL SKILLS:

Windows: XP/Vista/7/8.1/10

OS X: 10.0 - 10.12.5

Windows Server: 2003/2008/2012 R2/2016

VMware: Fusion, vCenter, vSphere 6

MS Office: 2003/2007/2010/2011/365

Active Directory Support: Account Management, Group Policy

Client/Server Security: Sophos, Symantec End Point

Backup: Symantec Backup Exec, Retrospect

Imaging: Norton Ghost, Smart Deploy

Communication: Office Communicator 2007, CISCO WebEx, BlueJeans, Zoom, Skype for Business

Meraki: Configuration, Heat Mapping

IT Ticket System: Remedy, GWI, Spiceworks

Remote Support: Dameware, RDC

Hardware: Dell, HP

Phone Configuration: CISCO IP Phone, Blackberry, IPhone, Android

Printers Support: HP, Xerox, Brother

HelpDesk: SharePoint, Remedy, Spicework

PROFESSIONAL EXPERIENCE:

Systems Administrator

Confidential, Germantown, Maryland

Responsibilities:

I provide administration support for Windows server and workstations.
User account setup and permission management in Active Directory.
Monitor system and client backups.
Create, update and deploy system images.
Deploy software and updates via SCCM and Group Policy. Create VM’s for internal users.
Work along side Network Engineers to setup Cisco switches and Firewalls.
Heat mapped site and deployed Cisco AP’s for employee needs in both lab and office environments.

Senior Desktop Support Technician

Confidential, Germantown, Maryland

Responsibilities:

I am the Senior Help Desk Tech for a mixed environment of user and lab systems.
Our Help Desk is made up of multiple sites within the US and support Worldwide users.
Imaging, account setup, software / hardware installs, troubleshooting day - to-day user issues.
I mentor other support techs. I also, provide planning for future upgrades and create IT polices.

Desktop Support Technician

Confidential, Germantown, Maryland

Responsibilities:

I provide support for local and remote users of both Windows and Mac.
These systems are in an office and lab environment.
Responded to request for technical assistance in person, remote support and by phone with urgency for rapid issue resolution.
Manage company mobile devices for users.

VMS Specialist/Tier I Help Desk

Confidential, Bethesda, Maryland

Responsibilities:

Obtained a Public Trust Security Clearance - 6 month contract
I monitor network hardware and software using VMS and Console Works. I also perform physical checks to Servers and other network equipment during the day. I provide Tier I support via phone, email, and remote desktop.

Jr. System Administrator/Support Tech

Confidential, Columbia, Maryland

Responsibilities:

Provided managed services for our clients on-site or via phone, email, and remote desktop.
Support servers, workstations, printers and other network devices.
I assist our clients with planning for hardware and software upgrades.
Manage accounts in AD, monitor backups and update systems during planned down time.

Geek Squad CIA

Confidential, Columbia, Maryland

Responsibilities:

Troubleshooting customer devices (mainly computers and printers) explain in non-technical terms the issue and provide a solution.
I also setup new computers, installed hardware & software, and removed malware.

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Germantown Maryland Systems, Administrator

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