Junior Systems Engineer Resume Richardson, Texas - Hire IT People

SUMMARY:

Multifaceted technical career with 14 - year track record of innovation and success
Technically sophisticated and versatile professional with extensive leadership experience within multiple client-oriented technical environments.
Analytical strategist skilled in successfully implementing processes that enhance organizational initiatives and deliver significant performance improvements.
Collaborative communicator focused on building in-depth solutions that facilitate optimal functioning.
Proven record of delivering advanced onsite and remote client services.

CORE COMPETENCIES:

Strategic Planning
Project Management
New System Implementation
Client Relationship Management
User Training & Support
Quality Assurance & Testing
Backup & Recovery Processes
Problem Resolution & Troubleshooting

TECHNICAL SKILLS:

Platforms: Microsoft Windows 7/8/10, MAC OS

Tools: Adobe Photoshop and Lightroom, VMware, Active Directory, Wireshark, Opas, Sharepoint, WordPress, Filezilla, UltraEdit, TeamViewer, Microsoft Office Suite

Hardware: Cerner, Mainframe, IMMS, OnDemand, Kronos, Invision

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, Texas

Junior Systems Engineer

Responsibilities:

Steered the analysis and resolution of Tier 2 service issues remotely with an emphasis on efficiency and quality.
Improved on-site performance capabilities by leading and monitoring multiple technology installations.
Initiated daily maintenance routines and scheduled technology upgrades to ensure seamless functioning.

Confidential, Plano, Texas

Enterprise Technical Support Senior Analyst

Responsibilities:

Assisted call center team members with advanced technical solutions for escalated Level 2 issues.
Analyzed data issues and key performance indicators regarding client issues to develop new support processes.
Established an online troubleshooting website to streamline information for executive staff decision making.

Confidential, Framers Branch, Texas

IT Director

Responsibilities:

Created new code to boost website capabilities, browser performance and search engine results.
Developed a strategic plan that implemented new hardware and software to facilitate meeting corporate goals.

Confidential, Frisco, Texas

Deskside Analyst

Responsibilities:

Collaborated with the IT Director to implement a customer service-oriented strategic plan to improve satisfaction.
Established training programs and educational materials to grow the personal capabilities of all employees.
Utilized Norton Ghost to develop a library of images for each department.

Confidential

Call Center Specialist

Responsibilities:

Prepared and distributed flashes regarding system outages, service interruptions and scheduled updates.
Conducted the training and development of new customer service representatives with an emphasis on strict adherence to organizational standards.

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Junior Systems Engineer Resume

Richardson, TexaS

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