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Team Lead, Sccm Infrastructure Administrator Resume

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Houston, Tx

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SUMMARY:

  • IT Infrastructure Specialist
  • Deliver Innovative Solutions | Ensure Exceptional Service Delivery
  • Experienced IT professional with 16+ years supporting enterprise tools for multiple and diverse businesses in wide range of complex and matrixed environments, participating in steady state and transitional services, and conducting product testing and implementation.
  • Seeking new and challenging opportunity in information and network security that provides a collaborative environment, encouraging teamwork, personal and professional growth.

EXPERTISE AREA:

  • S CCM Administration
  • Infrastructure Tools
  • ITSM Systems
  • Reporting
  • Implementations
  • Service Delivery

TECHNICAL SKILLS:

Enterprise Management Tools: Microsoft System Center Configuration Manager (SCCM) 2012 and Current Branch, System Center Update Publisher 2011 (SCUP), Windows Server Update Services (WSUS), SQL Server 2008 and 2012, SQL Server Reporting Services, Shavlik vCenter Protect (now Ivanti), Symantec Endpoint Protection

Windows Management Tools: Active Directory, Group Policy Management, vmWare, Virtual Box

Ticketing Systems: Tivoli Integrated Service Management (ISM), ServiceNow, and Remedy Action Request System

Operating Systems: Windows 7 and 10, Server 2008 and 2012 R2, MAC OS X, Linux RedHat

Other: Batch, VB Script, PowerShell, Lotus Notes, Microsoft Office Cisco CLI, Packet Tracer

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Team Lead, SCCM Infrastructure Administrator

Responsibilities:

  • Led team of contractors and employees, successfully delivering back - end IT services for multiple clients while overcoming time constraints and resource availability.
  • Handled requests of managers and global support teams, chaired staff and crossover meetings, and managed special projects while balancing daily infrastructure support activities.

Confidential

Associate IT Architect

Responsibilities:

  • Performed day-to-day system administration of SCCM infrastructure across different accounts, ensuring 100% infrastructure readiness, and maintaining agent health exceeding service level agreements.
  • Completed product upgrade to SCCM 20012 R2 and Current Branch for rocket company on condensed schedule, and migrating 95% of endpoints in record time, facilitating infrastructure readiness for Windows 10 security patching and PC refresh project.
  • Acted as escalation point for Incident and Change Management for several accounts, following ITIL processes, tracking break / fix issues, submitting and executing production change records with accountability and transparency.
  • Collaborated with lead architects, identifying and implementing improvements of inherited architectures and aligning with industry standards. Deployed team automation tools that allowed automatic remediation of endpoints and consistent metrics reporting.
  • Defined, documented and performed vulnerability scanning and patch management process for brewery company’s critical human machine interface (HMI) systems, maximizing flexibility for multiple manufacturing plants and meeting compliance standards.

Confidential

Infrastructure Specialist

Responsibilities:

  • Delivered complete distributed malware security environment for energy company, maintaining compliance for business by analyzing risks and implementing product driven solutions.
  • Conducted product testing, upgrades, and agent remediation. Reported monthly metrics and maintained client health exceeding SLA requirements.

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