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Network Engineer Sr.  Resume

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Lanham, MD

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SUMMARY:

To obtain a Computer Systems Analyst/Administrator position that allows me to contribute my proven troubleshooting and maintenance service skills.

TECHNICAL SKILLS:

Operating Systems: All Windows OSs 10, 8.1, 8.0, 7, Vista, XP, Windows Server 2003/2008 Apple MAC OSX 10.6, 10.7, 10.8, 10.9, 10.10

Network: TCP/IP, VPN, Ethernet, DNS, WINS, DHCP

Programming Language: C, C++, Java, Java Applet, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Lanham, MD

Network Engineer Sr.

Responsibilities:

  • Provide technical assistance to Department of Housing and Urban Development (HUD) telework users /w their personal devices such as desktop, laptop, iPad via SSL VPN.
  • Provide support on Aventail VPN Client on HUD imaged Laptops.
  • Maintain and troubleshoot on DELL SonicWall VPN Appliance SRA EX7000.
  • Provide Support on the following OSs & Internet Browsers:
  • All Windows OSs - Windows 10, 8.1, 8, 7, Vista and XP SP3
  • MAC OSX 10.x
  • Internet Explorer, Google Chrome, FireFox and Safari.
  • Provide support on redirected local resources over RDP session via SSL VPN such as personal printers, Smart Card, etc.
  • Analyze and document on newly identified issues and apply fixes accordingly.
  • Provide second level problem identification, diagnosis and resolution of problems.

Confidential, Washington, DC

Network Engineer

Responsibilities:

  • Provide technical assistance to more than 4,000 end-users on a daily basis at the Department of Housing and Urban Development (HUD).
  • Maintain and troubleshoot various issues on workstations, laptops, local\network printers and Xerox Multi-Function Devices.
  • Participated in Windows 2008 File & Print Server Tech Refresh.
  • Built baseline Windows 2K8 File & Print server on DELL R510, created standard image for deployment and data migration.
  • Install, configure and support on CISCO VPN 5.0.01 Client & iPass v1.4 for remote users.
  • Implement and maintain WinPE on USB to run various system recovery tools.
  • Administer users' accounts, group management and computers in Active Directory (AD).
  • Troubleshoot and resolve problems using Windows event logs and SCCM client logs to remediate SCCM Client, OS Security patches and application patches.
  • Write a script to install MS Security patches and updates for HUD standard applications and OS.
  • Write instruction/procedure for SW installation or fixes for newly identified problems.
  • Support system software including MS Office Professional 2010, Nuance PDF Converter Professional 7.3, Adobe Acrobat x, McAfee 8.8i as well as other third-party proprietary applications.
  • Create, maintain and troubleshoot network printer queues on Windows 2008 Server.
  • Participated in the latest Tech Refresh projects such as Windows Server 2008, Windows 7, MS Office 2010.
  • Prepare patch management reports for weekly security meeting.
  • Monitor and evaluate current ISS status and recent US-CERT for administrator notification.
  • Create and test batch files to install MS Security patches and updates for HUD standard applications.

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