SUMMARY:

• A results - oriented IT professional with experience with Help Desk Management, Project Leadership, AS/400 support, and Network support.
• In-depth experience in the implementation, analysis, optimization, troubleshooting and documentation of Mid-Range systems, and network systems.
• Proven ability to lead and motivate project teams to ensure success. Strong planning, communication, and interpersonal skills.

TECHNICAL SKILLS:

• OS/400
• IBM Tivoli TKLM
• Windows 2000/NT Server
• Windows 95/98/2000/NT/XP
• MS Office
• OnBase
• ITERA High Availability Software
• Host on Demand V7
• AS/400 CL
• SQL
• QUERY/400
• COBOL
• RPG
• Netware 5.0/4.11
• Client Access
• Rumba
• FTP
• TCPIP
• J.D. Edwards
• RJS Email Report Server
• RJS Web Report Server
• WEBSPHERE 6.0/5.1
• PLMI
• PLS
• CICS
• Lotus Notes.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Systems Administrator / Technology Services Analyst

Responsibilities:

• Project lead on implementation of TKLM for tape encryption.
• Project lead on BOR OnBase implementation
• Create SLA’s for Agencies
• Liason between agencies and Data Center
• Create reporting analytics to show internal improvement opportunites
• Develop service catalog on Data Center service offerings,
• OnBase Developer on Enterprise Solutions Team
• ServiceNow Implementation Team
• Train and help develop Operations staff.
• Implementation and support of ITERA High Availability.
• Provide Level-2 Help desk support.
• HMC maintenance.
• Provide Hardware/Software support for County’s I-Series.
• Project lead on implementation of Web Report Server and Email Report Server software on I-Series.
• Train individuals to support Web Report Server and Email Report Server.
• Project lead on I-Series printing.
• User Management
• Coordinating with various IT departments when implementing changes.
• Providing connectivity to IBM I-Series.
• PTF and Program Product Installation.
• New System installation.
• Disaster Recovery planning and implementation.
• Backup strategy creation.
• Budget review.
• On-call 24/7
• Installation of Disaster Recovery System Utilizing ITERA for High Availability.
• Installation of New Iseries with Blade Center
• Migration from Mainframe to AS/400 project.
• Implementation of WEBSPHERE.
• Maintain IBM I-Series AS/400 with 4 partitions and 4 IFS Cards.

Technology: OS/400, Websphere 5.1, Websphere 6.0, CL, Windows 2003 Server, Windows 2000 Server, Itera, RJS Web Report server V4R2, RJS Email Report Server V4R2, Host on Demand V7, Client Access, HEAT.

Confidential, Columbus, OH

Data Security Specialist

Responsibilities:

• Training individuals to support computer related issues.
• Provide I-Series support.
• Provide Hardware/Software support for clients.
• Creation and installation of network cables.
• Data collection and summary of crime statistics for the FBI.
• Aid in creation of backup polices.
• Setting up Emergency Response Center for Sheriff and FBI.
• On call 24/7
• Team member in Planning and performing move of entire Sheriff’s department to new facility.
• Implemented new procedures to increase efficiency.
• Responsible for setting up Emergency Response Center for Sheriff for Highway Shooter Case.
• Learning current system, and being able to provide support .
• Adapting to a very dynamic work environment.

Technology: Windows 2000 Server, Windows 95/98/2000/NT/XP, OS/400, MS Office

Confidential, Columbus, OH

Consultant

Responsibilities:

• Providing Network Support for Clients.
• Provide Hardware/Software support for clients.
• Learning client’s needs and successfully addressing these needs.

Technology: Netware 4.11, Netware 5.0, NT Server, Windows 2000 Server, Windows 95/98/2000/NT/XP, Client Access.

Confidential, Columbus, OH

Sr. Systems Analyst

Responsibilities:

• Providing support for clients invoicing and billing system on an IBM I-Series.
• Creating reports and queries at clients request on an IBM I-series.
• Learning clients billing system, and business processes.
• Provided client with documentation of existing programs.
• Provided client with support of billing system across 7 AS/400’s.

Technology: OS/400, CL, SQL, Query /400, RPG/400, Lotus Notes, MS/Excel, FTP, Windows 95/98/2000.

Confidential, OH

Information Systems Coordinator

Responsibilities:

• Managed companies Help Desk for Hardware issues.
• Prioritizing problem resolution.
• Provide guidance and training for individuals.
• Help create policies for company’s computer usage.
• AS/400 and Netware network security design and maintenance.
• Investigation and purchase of computer equipment to fit company’s needs.
• Create and update knowledge base of problem resolutions.
• Creation and installation of network cabling to meet company’s needs.
• Budget planning to meet companies computer needs for coming year
• Training of end users to use new software.
• Providing network design, implementation and support to meet evolving business needs.
• Providing hardware and software support for the companies AS/400.
• Providing technical support for the companies 200 plus PC’s connected to the network.
• Provide support for Japanese language PC’s.
• Investigation, testing, and implementing new technologies to make company more efficient.
• On call 24/7
• Extensive vendor interaction.
• Project leader for the implementation and updates to companies AS/400. Tools included analysis of company’s needs and software requirements for the AS/400. Time line development, cost analysis, and future planning for companies AS/400. Individually installing and testing companies AS/400.
• Project leader for the implementation of companies Lotus Notes system.
• Solely responsible for design and implementation of companies NetWare network. Tools included analysis of company’s current and future needs. Prioritizing departments need. Individually installing and testing each node of the network.
• Project leader for CISC to RISC conversion of AS/400.
• Project leader for implementation of NetWare Integration for OS/400.
• Project leader for investigating and implementation of hardware required for J.D. Edwards.
• Team member for implementation of J.D. Edwards software.

Technology: NetWare 5.0, NetWare 4.11, Windows NT Server, OS/400, Lotus Notes, CL, TCP\IP, RPG400, SQL, Windows 95/98/2000, J.D. Edwards, Client Access, Rumba.

Confidential, Dublin, OH

MIS Manager

Responsibilities:

• Managed Help desk for company’s employees.
• Setup and maintain AS/400 system security.
• Providing hardware/software support for companies AS/400.
• Budget planning for company’s computer needs for upcoming year.
• Creating or editing any of the company’s in house designed programs based on companies needs.
• Provided hardware/software support for companies PC’s.
• Investigation and purchasing new computer equipment to fit companies needs.
• Project lead for the Migration from the System/ 38 to the AS/400.
• Team member on relocation of company’s computer room.

Technology: RPG II, CL, NetWare 3.1, Client Access, Rumba.

Confidential, Circleville, OH

Systems Analyst

Responsibilities:

• Hardware/Software support of companies AS/400.
• Training help desk staff to handle AS/400 related issues.
• Coordinating program changes with other locations of the company.
• COBOL programming
• Configuring PC Support/400
• On call 24/7
• Documenting various lines of code that had not been documented.
• Investigation and implementation of new DASD for companies AS/400.

Technology: COBOL, CL, Client Access.

Confidential, Columbus, OH

Systems Programmer

Responsibilities:

• Providing hardware/ software support for companies AS/400’s and System/36’s.
• Provide software support on companies OS2 LAN server.
• Team member for the implementation of software to track versions of programs.

Technology: COBOL, CL

Confidential, Rochester, MN

Systems Programmer

Responsibilities:

• Development of operating system components for the System/36 and AS/400.
• Troubleshooting APAR’s.
• Hardware configuration of System/36 and AS/400 to meet various testing requirements.
• Performance testing hardware/software on AS/400.
• Writing Program Temporary Fixes
• Troubleshooting AS/400 and System/36 hardware problems
• Various releases of AS/400 and System/36 operating systems tested and developed successfully.

Technology: OS/400, CL, PLMI, PLS, CICS, MVS, JCL, IBM 370, TCP/IP, Batch BiSync