SUMMARY:

Distinguished professional with a history of proven success in a demanding military/ corporate environment, with over seven years’ experience working in the Middle East in Recreation/Fitness, Marketing, and Operations. Passionate creative multi - tasker with strong customer service skills, leadership capabilities, and experienced in company accountability principles. Also a consistent record of exceeding expectations.

TECHNICAL SKILLS:

• Highly organized and dedicated professional with several years of successful experience in contracting Industry
• Exemplary knowledge of Logistics, Property Management and Customer Service
• Exceptional analytical, strategic planning, and management skills
• Easily adapt to any working environment while maintaining professionalism and high quality performance
• Superb leader and team player; work well with people at all levels
• Recognized for efficiently carrying out missions independently and with minimal supervision
• Proficient in the use of various software, including Microsoft Office
• Rapid learner with developed strategic thinking skills
• Excellent communication skills (both written and verbal)

PROFESSIONAL EXPERIENCE:

Confidential

Correspondence Administrator

Responsibilities:

• Assisted with the role out of email marketing for Fresh View Solutions. Worked closely with the Marketing Director to compile lists of customers for e-mail campaigns, tracked and reported on campaign success, and assisted with design elements of the email content.
• Played a pivotal role in the transition of payment processing vendors. Reduced risk by minimizing the negative impact on customers and employees across the SQ2 network by testing the software, assisting in the development of training materials, and working closely with other departments to business needs were met.
• Document and analyze operational workflows for several business processes involving multiple business areas including: Stage 1 Business Products, Specialty Business Products, and new vendor transitions.
• Develop reports to track business initiatives including: Online portal lettering campaign, third party messaging strategy, email marketing. Reports were used to analyze campaign success, identify areas of improvement, and to drive the business forward.

Confidential

MWR Marketing Director

Responsibilities:

• Appointed as the MWR and Marketing Director for Bagram Air Base Afghanistan.
• Maintained an Operational Readiness (OR) rate of 100% for 24 consecutive months.
• Maintains complex recreational facilities consisting of a library, game room, movie theatre and phone w/ internet centers for over 2,700 patrons daily, operating 24/7.
• Managed the ordering process and inventory of all equipment.
• In addition to performing duties as an MWR Manager, I also managed the Lodging office. Duties consisted of coordinating all personnel movements, overseeing billeting and accountability for all Air Force Bagram residents.
• Active in engaging with customers and Air Force leadership regarding programs/events to meet needs of patrons.
• Perform daily/monthly/yearly inventory, ensuring accountability for all equipment.
• Direct and organize special projects, events and promotions on a daily basis.
• Use of multiple spreadsheets to track inventory of apparel and food, reporting and communicating on daily basis with NAFI accountant about inventory ordering/loss/and storage.
• Additional director of marketing duties, to include: developing, distribution of flyers/posters to base wide populace electronically as well as physically.
• Proven record complying with all safety procedures and all required personnel protective equipment, established by company guidelines.

Confidential

Senior MWR Facilities Operations Supervisor

Responsibilities:

• Daily and monthly Situation report (Sitreps) for all facilities Microsoft office.
• NAFI accountant, responsible for all money for prizes more than $10,000 weekly.
• Property custodian; inventory of all government property assigned to department (Over $3 million in government property).
• Provided health and wellness programs for US Military and civilians including exercise guidelines, basic nutrition information and implemented a tracking system helping the client achieve their goals.
• Conduct routine walk through inspecting facilities and insuring the safety of Staff and Clientele.
• Provide detailed incident reports.
• Surveillance and escort of local nationals

Confidential

Logistics Warehouse Foreman

Responsibilities:

• Established daily priorities and managed resources for 12 direct warehouse personnel, creating a structured and efficient team and improving warehouse operation
• Developed and implemented innovative shipping procedures, overcoming logistical problems in complex locations.
• Processed high volume material release orders and received serviceable/unserviceable items daily, verifying accuracy of complex military codes used on customer forms.
• Partnered with supervisors to improve efficiency of stock control functions, maintaining accounting and invoice records and decreasing ordering and restocking times
• Performed quality control functions for shipments and purchase orders, verifying correct vendors, part numbers, quantities, and damages, documenting all discrepancies.
• Established relationships with key military personnel to ensure standard operating procedures were followed at all times.

Confidential

Morale Welfare Recreation Technician

Responsibilities:

• Coordination of organized team sports
• Provide excellent customer service to clientele and staff.
• Plan, organize, and supervise recreational activities creating a variety of entertainment for US Military and civilians, including special events for holidays.
• Assisted USO and military personnel during concerts.
• Provided health and wellness programs for US Military and civilians including exercise guidelines, basic nutrition information and implemented a tracking system helping the client achieve their goals.
• Inventory all government property assigned to department.
• Provide detailed incident reports.
• Provide structure and guidance to sub-contract workers in accordance to SOW.
• Assisted in daily reports using excel spreadsheets as well as Word documents.
• Surveillance and escort of local nationals