SUMMARY:

Self - starting, goal-oriented strategist whose confidence, perseverance and vision promote success.

TECHNICAL SKILLS:

HARDWARE: OpenView Monitor - Unix - IBM Printer - Xerox Printer - HP Laser Jet - Telnet 3270 - AS/400 - DEC VAX 6420 - VMS/MUMPS - DEC ALPHA 2100 - Open VMS/MUMPS - ISPF - IBM 9672-R42 - DEC VAX 4000.1- IBM RISC/6000 - DEC 3000 Alpha - Windows NT Server - Communication Technology.

SOFTWARE: Cobol - RPG/400 - RPGII - RPGIII - OCL - DFU - SDA - MVS - OS/390 - TSO, JCL - Word, Excel - Access - SAS - CICS - OpenVMS - Query/400 - RPG IV - CL/400.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

System Programmer I

Responsibilities:

• Applies methods for evaluating, implementing, and disseminating IT security tools and procedures.
• Uses a wide range of communications - computer secuirty techniques, requirements, methods sources, and procedures in the local computer security system and qutomated software security.
• Uses system security certification and accreditation requirements and process to ensure systems compliance with requirements.
• Develops and executes plans associated with the implementation of information assurance and security related initiatives.
• Write programs in CL/400, RPG/400, RPGIV, DDS/400, Query/400 to gather information needed for the AS/400 System Administrator.
• On Tuesday and Wednesday setup the 3590E tape drive to backup the test system on Tuesday and Wednesday backup the production system.
• Closely monitors the performance of specific computer/communications network components to ensure system availability and to verify smooth system operations.
• Implements, monitors and maintains specified systems. Defines and implements back-up and recovery procedures. Conducts performance tests as necessary.
• Revises existing systems and procedures to correct problems and maintains effective data handling, conversion and storage.
• Identifies, documents, resolves and communications solution of system problems to users.
• Assists in the design of new systems. Installs upgrades to existing systems. Identifies and implements performance enhancements.
• Provides technical support to applications developers. Ensures system efficiency and security.

Confidential, Dallas, TX

Computer Operator II/WS II

Responsibilities:

• Monitor multiple systems simultaneously and perform daily backup for entire BUMC campus.
• Provide technical support for users on AS/400, VAX/VMS, IBM S/390, Data General, Digital, and Alpha Server, VAX/DEC and Windows operating system.
• Responsible for training new computer operators, tasks including starting laser printer, checking the printer queue, changing paper, ribbons and replacing dry ink, along with cleaning the sensor on the laser printer.
• Ability to run all the production process of the computer operation with no supervisor. Other computer operators come to me with major problems to solve.
• Ability to solve problem by diagnostics, troubleshooting and analyzing of users, hardware, software and networking troubles.
• Communication with coordinator at remote sites to resolve hardware, software and users problems.

Confidential, Dallas, TX

Technical Support

Responsibilities:

• Provides technical support to end-users on hardware/software problem from a call center.
• Ability to analyze problem, come up with a solution to solve problems.
• High level of customer support, to satisfied all the customers needs.

Confidential, Shreveport, LA

Information System Operator II

Responsibilities:

• Controls input and output in an Information System Center by receiving source data from users.
• Prepares, schedule and execute production runs.
• Audits and validates work coming from the processing room and distributes or mails to users.
• Puts together packages for processing (job control, tapes or disks and support documents); records activities and logs requests.
• Modifies or prepares job control language; schedules jobs for processing; initiates job recovery procedures; uses software production package to perform various functions on a computer terminal.
• May write or update procedure manuals; may assist with a tape management system.
• May pull, scratch or add tapes to the system.
• Performs procedures to process production data on individual mainframe computers and file servers.
• Performs problem determination to help solve hardware, software, and communication problems.
• Assist with training new operators, assume responsibility for shift when supervisor is absent.
• Communicate with remote sites to resolve hardware and software problems.
• Maintains backup, production job verification, and problem logs.
• Must have knowledge and skill with JES2 commands, MVS system commands, DEC DCL commands, CICS commands, and VTAM commands.

Confidential, Shreveport, LA

Operation Assistant

Responsibilities:

• Assist Major in creating document in Word 97, Excel 97, and PowerPoint 97.
• Create Army forms in Word 97 and, also revise forms as well.
• Create training overview for the Colonel.
• Create Roll-Up document of the training that took place.
• Consultant end-users on how to use the software packages and computer.