SUMMARY:

• I have over 17 years of experience in network engineering. I achieved the following network engineering certifications during the span of my career: CCNA, CCNP, and CCIE Written Certification.
• I also acquired my MCSE, Microsoft systems engineering certification. I have gathered extensive experience over the years in Infrastructure & WAN design, testing and deployments and management.
• My expertise and experience extend to both the Confidential and enterprise arenas. My range of layer 2 and layer 3 protocols that I have experience is documented below under Technical Experience.
• I have been engaged in Project Management for over 10 years.
• I am currently studying for my PMP certification. As an Infrastructure Technical Project Manager for LANs, SANs and WANs, I have managed projects entire life cycles and authored Project Charters, Project Plans, Design & Testing Documents, Project Schedule (MS Projects) and Close - out/Lessons Learned Document and daily and weekly status update reports.

TECHNICAL SKILLS:

Network Protocols and Technologies: OSPF, BGP, IS-IS, RIP, IGRP/EIGRP, HSRP, VRRP, AAA, TACACS, RADIUS, ACL, IP Sec, GRE, PPTP, PPP, HDLC, IRB, CRB, ISL, 802.1q, ATM, Frame Relay, Sonet, OC3, OC12, OC 48, T1/DS1, T3/DS3, ISDN, 10/100/1000BaseX, FDDI, 802.11b, 802.11a, WEP, DES, 3DES, PGP, NAT, IKE, IPv6, NAC, Port Security, MPLS, DMVPN

WiFi Equipment: Bellaire indoor 20E and outdoor SN100, Cisco LNS to terminate L2TP for Bellaire APs, Ruckus AP 7363), Ruckus ZD5000, Ruckus FlexMaster NMS, Cisco AP 1552C, Cisco Controller5500, Cisco 4990 M aggregation switch, Cisco ASR100 B-RAS, Cisco ASR100 (Wi-Fi NAT Router). Alcatel-Lucent SR-12 7750 Service Router, Arris Dory AP Device, BENU Meg 100 Service Router, Cisco 6500, Cisco ASR 1000,Belarie AP indoor 20E and outdoor SN100

Network Equipment: Cisco routers (25xx, 26xx, 36xx, 38xx 45xx, AS53xx, 72xx, 75xx, 12xxx series), Catalyst (29xx, 35xx, 37xx, 45xx 55xx, 65xx series), Foundry, Juniper M5/M20/M40, Lucent Max TNT, Lucent APX 8000, Ascend DSLAMS, FORE ATM SWITCHES, F5 Labs BIG/IP, Adtran CSU/DSU, Linksys Etherfast RouterVTC & Webcast Equipment: Cisco IPVC MCU, Tandberg 880, Tandberg Codian MCU 4505, LifeSize Express 220, Niagara 2100 Encoders Niagara Pro II, Windows Media Servers, Polycom RMX 2000 MCU

Firewalls: Cisco PIX Firewall, Cisco Router Firewall Feature Set, Check Point, Cisco ASA 55XX, Palo Alto

Network Management: Netcool, Cisco Works 2000, Scrutinizer, E-Health, H-P Openview, ACE Live, Solarwinds

Operating Systems: Windows 2000, Windows 2003, Red Hat 9, Sun Solaris 7, 8,9,10

PROFESSIONAL EXPERIENCE:

Confidential

Professionals Services/Senior PCI Engineer

Responsibilities:

• Created a customized PCI Network diagram to document PCI data flows through various sites’ data centers.
• Confidential, Design and Implementation of new Pearson’s PCI DMZ zone.
• Configured load-balancers, Checkpoint Firewall, Brocade Switches, Cisco Switches, VPC, Trunking, LAGs in support of new DMZ.
• Mapped the DMVPN Hub & Spoke for documentation along with MPLS, Wireless, and VOIP circuits and data flows.
• Detailed the firewalls, IDSs, IPSs, and F5 load balancers, UCS connectivity within each data center for PCI requirements.
• Hands-on Engineering and implementation of network infrastructure and PCI compliant network equipment.
• Managed junior engineers to support the implementation phase of PCI audit mitigation process.
• Managed and performed the scheduled PCI maintenance cutover from old to new PCI compliant equipment.
• Provided daily and weekly update of progress and current status of each site’s network diagram.
• Responsible for project plan implementation and mitigation in multi-vendor environment or PCI audit standards.
• Plan, design, and implement complex data communication systems and make recommendations for resources required to maintain and/or expand service levels.
• Served as design engineer for design projects within Pearson’s Global network
• Provide guidance and assistance to Network Engineering & Management Teams.

Confidential, VA

Firewall/Network Engineer

Responsibilities:

• Served as Senior Firewall and Senior Network Engineer to support and secure the CSR network.
• Received requests from various program areas to open various and multiple ports for data access and transmission through the Palo Alto firewall.
• Served as the POC (Network/Technical PM) for the Network Engineering team implementing changes for specific program areas.
• Provided daily updates at daily stand-up meeting on status of all requests, changes and rule deletion to PMs and senior management.
• Configured Zones, Interfaces and VRs.
• Configure Vulnerability and Spyware Protection for various networks and zones.
• Enabled user IDs for junior engineers and installed security certificates.
• Configures SSL VPNs for user and customer remote access.
• Help train junior firewall and network engineers.
• Configured default routes and DNS.
• Confirmed routes, vlans and port within the Brocade UCS fabric.
• Configure and troubleshot Brocade routers and switches for VLANs, OSPF and BGP, etc.
• Manage projects and special assignments via requests from supported program areas and Project Managers.
• Firewall requests were for a newly designed network that required: NAT, URL Filtering, DHCP services, HTTPS inspections.
• Configured DMZ Server Access for inside and outside networks.

Confidential,Washington, DC

Senior Network Engineer/Project Manager

Responsibilities:

• Hands-on Engineering and implementation of network infrastructure.
• LAN and WAN management for routers, switches and firewalls.
• Configure routers, switches, firewalls, wireless access points.
• Liaison for ISP turn-up and circuit troubleshooting.
• Managed & configured ASA firewall for port blocking, Remote Access, VPN, NAT, and basic firewall rules creation.
• Configured OSPF, Spanning-tree, LAG, MPLS, VPN site-to-site tunnels, VPN Remote Access.
• Renumbered the network and developed Visio drawing of network topology.
• Troubleshot network and firewalls for outages, latency and optimization.
• Performed network device inventory management.
• Maintained IP allocation spreadsheet.
• Served as the Executive Director.
• Senior Project Manager utilizing PMBOK standards for best practices.
• Staff management and augmentation and recruiting.
• Board of Directors recruitment.
• Event Planning and Management.
• Organizational and Program Presentations.
• Managed Active Directory.
• Organizational branding, Confidential and reorganization.
• Strategic Planning and Execution.

Confidential

Senior Network Engineer/Senior PCI Engineer

Responsibilities:

• Hands-on Engineering and implementation of network infrastructure and PCI compliant network equipment.
• Plan, design, and implement data network systems and provide remote support for Client's global data network end user.
• Managed junior engineers to support the implementation phase of PCI audit mitigation process.
• Managed and performed the scheduled PCI maintenance cutover from old to new PCI compliant equipment.
• Represented configurations changes requirements at CAB (change control board).
• Tracked and verified completion of Service Now tickets for CAB review for junior engineers.
• Organized and manage team and management meetings.
• Provided daily weekly update of Master PCI Milestone Spreadsheet with current status of each site.
• Responsible for project plan implementation and mitigation in multi-vendor environment or PCI audit standards.
• Plan, design, and implement complex data communication systems and make recommendations for resources required to maintain and/or expand service levels.
• Responsible for complex configurations, testing and analysis of all network facilities, including, but not limited to Cisco routers, Catalyst switches, Private Internet Exchange (PIX) firewalls, Cisco Virtual Private Network (VPN) concentrators, Juniper routers, Juniper firewalls, and various other equipment to identify and isolate problems and verify network production is working properly. Create and implement solutions for any identified problems and issues.
• Interface with vendors and drive problem resolution during local or long distance carrier outages.
• Monitor the performance and status of network resources.
• Utilize software and hardware tools to identify, diagnoses, and correct problems and factors affecting network performance.
• Work closely with program managers and Network Engineering Team to ensure timely delivery of client data communication needs.
• Responsible for vendor evaluation, selection, and procurement for data Confidential equipment needed for externally facing projects and internal infrastructure.
• Develop detailed project plans by managing data Confidential projects from proposals to implementation.
• Develop and document procedures and processes for the ongoing operation, maintenance, and backup of the data Confidential equipment and systems.
• Provide guidance and assistance to Network Engineering Team.

Confidential, PA

Network Engineer Project Manager

Responsibilities:

• Responsible for managing the entire technical process for turning up remote sites for Exel supply chain global customers.
• Responsible for selecting and ordering network gear and equipment for each site by getting vendor quotes, UPS, switches, routers, modems, primary and backup circuits, access points, modem POTS line for modem remote access, GRE over IPSEC tunnels and circuit testing prior to site turn-up.
• Responsible for all documentation and Visio drawing of the Network topology.
• Responsible for configuring all equipment for routing protocols, VLANs (user, voice, RF, wireless LAN, admin), DHCP, voice vlans, QoS, redundancy, MPLS, security, ACL, etc.
• Responsible for adding devices in NMS systems: What’s up Gold, Cisco Works, and Netflow Analyzer.
• Responsible for verifying What’s Up Gold alarms on tunnel interfaces and on LAN outages.
• Responsible for providing weekly status updates to Project Managers, Senior Management Staff, and Site contact on status of projects in pipeline.
• Responsible for network operations at remote site and for troubleshooting outages and sending out periodic updates to all interested parties regarding the status of outage and resolution.
• Oversees operational support of the Headquarters’ Infrastructure: monitors all circuits, updates Remedy help desk tickets for each issue, ensuring resolution of reported issues within service level agreements (SLAs).
• Develops documentation such as schedules for tracking tasks and resources, diagrams for network and data center design, analyses of current-state systems, project implementation plans, processes, procedures, and checklists.

Confidential,Washington, DC

Project Manager

Responsibilities:

• Responsible for managing the entire life cycle of all DTNM technical projects.
• Responsible for organizing the various teams to meet project timeline and objectives.
• Responsible for managing staff to complete tasks on time.
• Report weekly to DTNM Federal Staff Division Chief on status of all projects.
• Managed, configured and supported the BLS Videoconferencing and Webcasting for the entire department. Scheduled video conferences and troubleshot issues.
• Attends Directors bi-weekly management meetings report out on projects of discussion.
• Responsible for authoring project management plans, project schedules and project reports. Supervise technical staff.
• Responsible for tasking for technical teams under the Division of Technology and Network Management (DTNM) Infrastructure branch: Network Confidential, Data Center, Firewalls, Hardware, States, and Storage.
• Oversees operational support of the Infrastructure: monitors each team’s help desk workflow in the central help desk tool, ensuring resolution of reported issues within service level agreements (SLAs).
• Develops documentation such as schedules for tracking tasks and resources, diagrams for network and data center design, analyses of current-state systems, project implementation plans, processes, procedures, and checklists.
• Coordinates team activities with team leads (if no lead is identified, acts as team lead).
• Planning data center changes (adding/removing/relocating systems).
• Monitoring power usage and allocating circuits.
• Monitoring data center temperature and managing cooling.
• Ensuring rapid response to alerts from monitoring systems.
• Installing, maintaining, and upgrading server hardware.
• Oversee data center functional space, cleaning, and aesthetics.
• Installing, maintaining, and upgrading desktops, laptops, printers, and peripherals.
• Managing large-scale hardware support projects such as mass replacement of PC components and relocations of offices.
• Serving as overall Designated Technical Contact (DTC) for hardware standards. DTC activities include oversight of the certification by the team of new hardware (benchmarking against existing standards and providing certification reports) and tracking equipment lifecycles.
• Maintaining inventory of computer equipment and peripherals, ensuring that BLS stocks adequate PCs, printers, and parts to support current standards.
• Responsible for the disposition of servers and PCs in the BLS Asset Management system which are designated as spares, as well as those systems that are assigned to Infrastructure contract personnel.
• Designing hardware solutions in accordance with customer needs; obtaining quotes; and compiling equipment order requests for the department.
• Identifying, certifying, and documenting equipment firmware.
• States Team Lead (acting): Lead a team of technicians in support of users of the BLS States Network, an entity designed to ensure secure Confidential between BLS and state labor offices to support RSA SecurID Tokens and States Network infrastructure.
• Coordinate support activities including maintenance of user accounts in Active Directory, Exchange, and RSA databases; server security maintenance; DNS management; and troubleshooting of network connectivity issues.

Confidential,Nexius Reston, VA

Senior Wireless LAN Gateway Engineer/ Project Manager

Responsibilities:

• Using project management best practices, responsible for managing the entire life cycle of all Confidential Home as a Hotspot solution project.
• Served as the Senior Wireless LAN Gateway Engineer for Confidential ’s Home as a Hotspot wireless solution.
• Served as primary technical POC for Confidential Product Engineering Division to evaluate multiple vendors BRAS devices to support the customization of Confidential 's Wi-Fi solution requirements. The competing vendors were Alcatel Lucent, Concentrix Cisco and Benu appliances.
• Recommended ALU 7750 SR as the official service router to support Confidential customized Wi-Fi- Solution.
• Received a one-week training on ALU 7750 Service Router from Alcatel Lucent in Canada.
• Configured the 7750 SR parameters to support PEAP, Open and Radius authentication against the ALU 8950 Radius Server.
• Managed the lab environment and performed performance testing for DHCP thrashing, 802.1x authentication.
• Upgraded the operating system code on 7750 SR to support new released features to support Confidential solution requirements.
• Configured OSPF, BGP, IPv6, VPLS, MPLS, subscriber management and other features to support Confidential requirements.
• Interfaced with Alcatel Lucent Sales, Design and Engineering teams to customize ALU 7750 code.
• Responsible for setting up proof of concept testing and design testing and presentations.
• Worked with many Confidential inter-departments to facilitate the implementation of the 7750 SR into production environment ranging from firewall team to Senior Management.
• Organized, set up and managed the friendly and customer tech trial to test the 7750 SR performance in Confidential networking environment.
• Composed, updated and maintained Confidential vendor requirements document.
• Evaluated, tested and validated vendor solution against Confidential BRAS requirements.
• Performed various load testing, i.e., DHCP IP allocations, subscriber management for BRAS performance measurements.
• Interface with AAA server for various subscriber management policy flows and AAA accounting.
• Configured subscriber management profiles and subscriber management SLA profiles.
• Scheduled, Coordinated and conducted vendor meetings
• Coordinated BRAS maintenance outages for upgrades and repairs.
• Managed and oversaw the deployment selected vendor BRAS equipment.
• Developed Test Plans to test vendor specific solution for Confidential BRAS deployment.

Confidential,Nexius Reston, VA

Senior Wi-Fi Network Engineer/Hands-on Project Manager

Responsibilities:

• Using project management best practices, responsible for managing the entire life cycle of Time Warner’s Wi-Fi implementation project.
• Served as Senior Wi-Fi Network engineer for TWC Wi-Fi solution deployment in LA & East Coast region. I was engaged in the full gamut of responsibilities of the deployment from design, configuration testing and operations hand-off.
• Served as the Cisco subject matter expert for TWC Wi-Fi Core Network design routing and switching configuration and troubleshooting.
• Supervised technical staff to support various projects.
• Reviewed, validated, documented & published TWC Wi-Fi design requirements for Cisco, Bellaire and Ruckus Deployment into TWC Wi-Fi Core network.
• Document and published Operations & Configurations Guide for LNS, 4900M Aggregation Switch, and NAT Router.
• Develop Test Plans to test vendor specific solution for TWC Wi-Fi Solution.
• Developed Test Plans to document user case experiencing from accessing to authentication.
• Configured DHCP server to allocate IPs for various SSID/Vlans, DHCP option for vendors.
• Configured Cisco LNSs ASR1000 for Bellaire Tunnel termination and routing.
• Configured and tested Bellaire AP and LNSs (controller) design solutions for TWC Wi-Fi Core.
• Configured and tested Ruckus APs, ZD and Flexmaster NMS design solutions for TWC Wi-Fi Core.
• Configure and tested Cisco AP and Controller design solutions for TWC Wi-Fi Core.
• Configured and troubleshot Cisco 4900M Aggregation Switch, Cisco LNS and ASR100 NAT Router.
• Configured vrf and vrf-lite to support the isolation of vendor specific SSID and client traffic.
• Configured NAT for client traffic for various vendor configured SSID.
• Served as the Lead to test and document the TWC Wi-Fi Design topology for auto and manually failover of failed devices and links within the Wi-Fi Core. Use Visio to Document the TWC Wi-Fi Design.
• Designated as Lab Manager to manage the integration of devices into the lab core.
• Designated as the IP Allocation Manger to manage IP pools for the TWC Lab Wi-Fi Core.

Confidential,Lanham, MD

Lead Senior Network Engineer

Responsibilities:

• Served Project Manager for special projects.
• Prepared senior management notes/slides for presentation to HUD stakeholders for daily project review meetings.
• Served as Senior Network Engineer to support and manage HUD’s network enterprise and WAN infrastructure.
• Served as Project Lead for HUD enterprise wide switch refresh.
• Tracked, reported, and resolved Network, Firewall, VTC & Webcast problems.
• Develop and maintain documentation regarding network configurations, operating procedures, and service records relating to network hardware and software.
• Configured ASAs and PIX firewalls for secure access to network resources.
• Supported and monitored access and trunk links to servers and server farms.
• Configure, manage, administer and troubleshoot Cloud network for HUD business partners.
• Setup and administers Secretary of HUD Town hall webcast and other program areas webcast.
• Configure and troubleshot QoS on routers and switches to prioritize multicast streams across the network.
• Configure VPN using IPSEC protocol suite for home users, HUD business partners, etc.
• Configure TACACS and Radius servers on router and switches.
• Configure and troubleshot the following protocols: OSPF, BGP, HSRP, RSPAN, EIGRP, VPN, Spanning tree, ATM, Frame-relay, and PPP, etc.
• Perform IOS upgrades and module replacement.

Confidential,Washington, DC

Senior Network Engineer/Management

Responsibilities:

• Served as Security Engineer consultant.
• Served as Senior Network Engineer consultant.
• Security Appliance include PIX firewall, ASA, and Checkpoint.
• Prepared Proposals and statement of works for clients.
• Interfaced with telecommunications personnel to troubleshoot data circuit issues.
• Performed systems administration using Microsoft Active Directory by creating and modifying user accounts, DHCP and authentication.
• Configured VPN using IPSEC protocol suite.
• Configure and troubleshot VOIP phone.
• Configure catalyst switches for VOIP Vlan.
• Troubleshot the following protocols: OSPF, BGP, HSRP, RSPAN, EIGRP, VPN, Spanning tree, Frame-relay, PPP, etc.
• Performed network monitoring, design, mapping, inventory, and assessment.
• Performed limited security vulnerability assessments on servers, routers and switches.
• Served as the Security Engineer and Senior Network Engineer.
• Performed maintenance on Cisco 6500, 4000, 3500 and 2900 series switches and routers.

Confidential Washington, DC

Lead/Senior NOC Engineer

Responsibilities:

• Served as team lead and supervised technical staff.
• Performed maintenance documents to prepare for maintenance on various equipment.
• Performed maintenance on devices such as switches, routers, terminal servers and computers.
• Prepared changed control business documents to inform senior management of proposed network changes to the network.
• Interfaced with AT&T Confidential personnel to address telecommunication issues with phones, routers and switches.
• Conducted and organized team conference call meeting regarding team goals and objectives.
• Served as the Security Engineer and Senior Network Engineer.
• Utilized Checkpoint and Cisco PIX firewall as the security technology and appliances.
• Configured ASAs and PIX firewalls for security and VPN connections.
• Configured IPSEC.
• Instrumental in the implementation of the VOIP pilot program.

Confidential, VA

Senior Network Engineer/ Confidential (SME)

Responsibilities:

• Served as Senior Network Engineer consultant for client’s professional services division.
• Served as the Cisco Network Engineer and Confidential subject matter expert.
• Authored and co-authored SOW (statement of works) for proposals and fulfilled the requirements for proposal that were awarded.
• Traveled to client sites and performed network monitoring, design, mapping, inventory, assessment, and troubleshot network and Confidential related issues.
• Performed cost analysis and proposal regarding the outcome of network assessments.
• Configured OSPF, EIGRP, BGP, HSRP, and troubleshot spanning-tree and layer two related issues.
• Troubleshot TLS circuits and documented the cause and solutions of the issues.
• Troubleshot, configured and monitored MPLS circuits.
• Worked with Confidential personnel to mitigate circuit related issues.
• Provisioned voice and data circuits and worked closely with the Confidential companies for timely deployment.
• Performed renumbering of clients networks.
• Participated in consultation conference calls to assess the probability and profitability of proposed tasks associated for prospect contracts.

Confidential,Bethesda, MD

Senior Network (NOC) Engineer/ Confidential

Responsibilities:

• Supervised junior level engineers.
• Performed Routine maintenance on Cisco 6500, 4000, 3500 and 2900 series switches.
• Performed IOS upgrades, module replacement, and patched customer’s cables to appropriate switch and router ports.
• Performed network management and monitoring via Netcool and responded to network management alerts accordingly.
• Configured and troubleshot OSPF, EIGRP and BGP routing issues.
• Configure and maintain USP systems throughout the NIH network.
• Performed internet DMZ firewall failover testing.
• Troubleshot Verizon’s TLS circuits.
• Performed LAN Drop activations for NIH customers.
• Retrieve saved device configurations from anubuis (UNIX workstation).
• Monitored firewall and websence.
• Perform Wireless LAN survey and troubleshooting for network outages resource availability.
• Configured and troubleshot HSRP related issues for redundancy and network availability.
• Interfaced with the Security team to block and unblock ip address and subnets.
• Troubleshoot DS1, Fast Ethernet, Gigabit Ethernet, DS3, and OC/Sonet/DWDM (OC12-OC192) circuits.
• Troubleshoot and configure frame-relay T1 and T3 circuits. Troubleshoot PVC, LMI, DLCI and frame-relay link down issues. Create static and dynamic mappings of frame-relay PVCs and configure frame relay point-to point, point-to-multipoint, and frame-relay sub interfaces.
• Document customer reported issues and troubleshooting solutions in Remedy trouble ticketing system.
• Troubleshoot proxy server, firewall and NAT (Network Address Translation) customer issues.
• Troubleshoot Domain Name Service problems and create new zone files and modify existing zone files.
• Interface with customer LAN/WAN administrators to assist in setting up various LAN/VLAN/WAN configurations for internet access & router configurations.
• Provide network support and monitoring of IP backbone and all internet access customers using Netcool monitoring system.

Confidential,Washington, DC

Senior Network (NOC) Engineer

Responsibilities:

• Functioned as Team-lead for a team of 5 engineers on the day shift.
• Troubleshoot DS1, Fast Ethernet, Gigabit Ethernet, DS3, and OC/Sonet/DWDM (OC12-OC192) circuits.
• Troubleshoot and configure frame-relay T1 and T3 circuits. Troubleshoot PVC, LMI, DLCI and frame-relay link down issues.
• Create static and dynamic mappings of frame-relay PVCs and configure frame relay point-to point, point-to-multipoint, and frame-relay sub interfaces.
• Document customer reported issues and troubleshooting solutions in Remedy trouble ticketing system.
• Troubleshoot proxy server, firewall and NAT (Network Address Translation) customer issues.
• Troubleshoot Domain Name Service problems and create new zone files and modify existing zone files.
• Interface with customer LAN/WAN administrators to assist in setting up various LAN/VLAN/WAN configurations for internet access & router configurations.
• Provide network support and monitoring of IP backbone and all internet access customers using Netcool monitoring system.
• Perform diagnostics i.e., pings, loopback testing and other techniques to determine the cause of network/customer outages for DS3, OC3, OC12, and OC48 Customers on Cisco and Juniper high end routers.
• Troubleshoot customers’ and Cogent’s backbone fiber circuits, routing problems, latency, packet loss and outage issues.
• Interface with Cisco 15800 Terms, OLA, LEMs, 15454, 15252, 3550 CWDMs, 15200, as they interface with Cisco GSR, 1200 & 7500 Core routers to troubleshoot Metro Rings issues and Long haul Backbone circuits.
• Build and troubleshoot fiber circuit outages: Bouncing, LOS, LOF, etc.
• Perform loopback testing from within the fiber devices to confirm circuit connectivity.
• Assist FE with replacing cards to high-end Cisco devices, troubleshooting fiber issues, etc.
• Work with various telco’s to isolate physical layer and data link circuitry faults for customer circuits.

Confidential,Washington, DC

Senior Network Administrator/Project Manager

Responsibilities:

• Served as Network and Project Manager for the Installation of Computer Networks and labs in various countries in Africa under the International Studies Project for USAID.
• Managed the entire life cycle of the various projects from contractor selection and negotiation.
• Budget management of $30,000.00 per site.
• Documented weekly progress reports.
• Prepared and final Project Reports.
• Conducted site surveys, managed inventory controls and composed scheduled progress and status reports. Ordered and managed the installation of the WAN connections for sites in Africa and America to interface.
• Managed the renovation required to convert the site into a networking environment.
• Performed videoconferencing configuration using ISDN lines for sites in the United States to interface with sites in Africa.
• Installed and terminated fiber optic and Cat5 cables for voice and data.
• Configured and troubleshot OSPF, EIGRP, BGP routing issues for clients.
• Troubleshot TLS circuit related issues, such down circuits and latency.

Confidential, VA

Senior Network Engineer

Responsibilities:

• Functioned as assistant Team-Lead for a team of 7 engineers on the day shift.
• Provided network support and monitoring of UUNET high-speed customers (DS3 and OC3-OC48 customers) using Naviscore and Unix/IP monitoring tool (Rover).
• Documented customer reported issues and troubleshooting solutions in Remedy trouble ticketing system.
• Performed diagnostics i.e., pings and loopback testing techniques to determine the cause of network/customer outages for DS3, OC3, OC12, and OC48 Customers on Cisco and Juniper high end routers.
• Troubleshot customers’ and UUNET’s backbone circuits, routing problems, latency, packet loss and outage issues.
• Assisted in customer migration and re-grooming of customer circuit layouts.
• Work with various Confidential ’s to isolate physical layer and circuitry faults for customer circuits.
• Configured and troubleshot BGP routing configurations and access-lists, prefix-lists, etc.
• Troubleshot customer’s satellite connection problems.
• Troubleshot DNS related issues.
• Performed loopback testing from Cisco routers to ATM Fore Switches to isolate outages for ATM customers.
• Troubleshot Sonet/DWDM circuit issue.
• Troubleshot VLANS for Gigabit Ethernet Customers on Cisco and Juniper Routers.
• As Tier 3 Senior Network Engineer performed as acting Team Lead in their absence.
• Provided third level technical and customer support and accepted escalation issues from other CNS engineers.
• Participated in the mentoring of new hires.

Confidential Ballston, VA

Senior Network Engineer

Responsibilities:

• Rebuilt, moved and configured PVCs and logical ports in Lucent Ascend switches.
• Troubleshot network/customer problems such as down circuits, latency, unsuccessful pings, packet errors/discards, etc.
• Documented customer reported issues and troubleshooting solutions in Remedy trouble ticketing system.
• Performed stress pattern tests to Telco’s repeaters/DSODPs, OCUs, Smartjacks and or NIUs and customer’s CSU/DSU as well as Qwest’s equipment.
• Monitored the Network via Naviscore.
• Confirmed customer router configurations for correct DLCI and traffic shaping settings while diagnosing frame-relay problems.
• Use network management system’s SNMP trap logs to pull information on logical and physical ports based on predefined thresholds for traps and alarms set on circuits.
• Ensured paging and escalations procedures were followed for all major and minor events.
• Provide Technical and customer support for Frame-relay customers, ATM, T1 and T3 customers.
• Troubleshot DNS and Internet connectivity issues.
• Troubleshot proxy server, firewall, and NAT (Network Address Translation) issues.
• Assisted customers with Frame-relay traffic shaping and Frame-relay router configurations for correct dlci and PVCs.
• Interface with customer LAN/WAN administrators to assist in setting up various LAN configurations for internet access &

  router configurations.

Confidential Reston, VA

IP Engineer

Responsibilities:

• Functioned as Team-lead for a team of 4 engineers on the day shift.
• Troubleshot T1, DS3, OC circuits, OC lines, and wireless circuits.
• Documented customer reported issues and troubleshooting solutions in Remedy trouble ticketing system.
• Troubleshot proxy server, firewall and NAT (Network Address Translation) issues.
• Troubleshot Domain Name Service problems and created new zone files and modified existing zone files.
• Interfaced with customer LAN/WAN administrators to assist in setting up various LAN configurations for internet access & router configurations.
• Reported on test results of stress pattern tests, confirmed cross connects, multiplexor sync statistics, HSSI configurations and status, etc. from the Samsung ATM Switch.