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It Engineer Resume

TECHNICAL SKILLS:

Operating Systems: RHEL 6.6, RHEL 5.9, Windows Server 2012 R2, 2008 R2, 2003 and 2000, Windows 10, 7, Vista, XP Professional, 2000 Professional, DOS and prior versions of Microsoft operating systems; installation, configuration, deployment and Active Directory

Software: No Machine, Networker Backup Solutions, STORM, Open Grid Scheduler, JICM, EADSIM, BeyondTrust PowerBroker, MySQL, SCCM 2007, SCOM 2007, MOM 2005, Netcool, IBM Tivoli, VMware, Hyper - V, Virtual Server, Putty, ISA, Exchange 2003/2007/2010, Microsoft Visual Studio, Visual Basic Scripting Edition, WMI, Power Shell, App-V, Windows Deployment Services, and Siebel

Networking: TCP/IP, DNS, DHCP, WINS, NetBIOS, Group Policy, OSI, ARP, Subnetting, Supernetting, ANDing, and Binary

Software Development: Microsoft Visual Studio (C#), HTML, and Java

Hardware: Server, desktop, thin client, laptop, component (i.e. RAID) design, and assembly

Core Competencies: Network & systems security, regulatory adherence, data integrity/recovery; contingency planning, research & development, and risk assessment

Virtualization: Physical to virtual server network migration

Development: Website design using Visual Studio (C#, .aspx and html content)

PROFESSIONAL EXPERIENCE:

Confidential

IT Engineer

Responsibilities:

  • Provides system, network, and software support to the Warfighting Analysis Division (WAD) consisting of 359 servers and 905 clients
  • Manages and maintains 11 isolated networks consisting of Dell PowerEdge R220, R730, and R930 servers
  • Manages, maintains, and configures servers/workstations in a hybrid Linux (RHEL)/Windows Server 2008 R2/10/7 mixed Microsoft Hyper-V/physical environment
  • Recently designed and configured two new RHEL networks for the WAD: One network utilizes distributing computing (multi-node), while the other is a new design architecture utilizing high powered main nodes
  • Designs, configures, and maintains the WAD forests utilizing Windows Server 2008 R2 Active Directory Domain Services
  • Configures and implements Group Policies
  • Configures switches and network protocols (IP, DNS, DHCP)
  • Responsible for disaster recovery solutions to ensure data is available when needed utilizing Networker 7.0.3
  • Ensures the WAD Enclave have the proper IAVAs and STIGs
  • Updates virus signatures and software patches
  • Audits the network for performance and security posture
  • Performs physical inspection of the SCIF
  • Tests software for compliance and compatibility
  • Ensures the WAD Enclave is in compliance per DoD, DISA, USCYBERCOM and Joint Staff guidance
  • Provides GOTS software support to the WAD
  • Provides tier 1, 2, and 3 IT support to the WAD office
  • Interfaces with JS J6 and ITA to remediate software/network issues affecting WAD analysts
  • Tracks and fulfills administrative requirements (Standard Operating Procedures, etc.)
  • Maintains all WAD equipment, documentation, and manages inventory

Confidential

Senior Systems Administrator

Responsibilities:

  • Provided system, network, and software support to the Models & Analysis Support Division (MASD) and Warfighting Analysis Division (WAD)
  • Managed and maintained a separate enclave consisting of Dell PowerEdge R210 and R720 servers
  • Managed, maintained, and configured servers/workstations in a hybrid Linux (RHEL)/Windows Server 2008 R2/7 mixed VMware/physical environment
  • Managed and Maintained the MASD enclave utilizing Windows Server 2008 R2 Active Directory Domain Services
  • Configured and implemented Group Policies
  • Responsible for disaster recovery solutions to ensure data was available when needed utilizing Networker 7.0.3
  • Ensured the J8 EXTRANET Enclave had the proper IAVAs and STIGs
  • Updated virus signatures and software patches
  • Tested software for compliance and compatibility
  • Ensured the EXTRANET Enclave was in compliance per DoD, DISA, USCYBERCOM and Joint Staff guidance
  • Provided GOTS software support to MASD, WAD, J4, and Forces Division (FD)
  • Provided tier 1, 2, and 3 IT support to the MASD/WAD offices
  • Interfaced with JS J6 and ITA to remediate Enterprise software/network issues affecting the J8 EXTRANET Enclave
  • Tracked and fulfilled administrative requirements (Standard Operating Procedures, etc.)
  • Maintained all JSAS equipment, documentation, and managed inventories
  • Developed, documented, and conducted monthly cross-training
  • Maintained equipment and documentation regarding the EXTRANET COOP site
  • Engineered a smart card authentication solution utilizing Public Key Infrastructure (PKI)

Confidential

Systems Administrator

Responsibilities:

  • Provided tier 1, 2, and 3 server support and problem resolution for the Confidential global enterprise IT infrastructure supporting 80,000 + employees
  • Monitored a UNIX/Windows based architecture and reacted to real-time system events, errors, and contingency situations
  • Ensured system operation and continuous data flow to all security levels and all users
  • Troubleshot hardware, software, and connectivity issues for a mixed UNIX, Windows 2008 R2/2003 server enterprise in a mixed VMware/physical environment
  • Monitored, Identified, and tracked problems as well as answered questions pertaining to hardware, software and applications on the TS/SCI, Secret, and Unclassified networks in a professional and timely manner
  • Coordinated system operations across multiple networks/domains

Deputy Team Lead

Confidential

Responsibilities:

  • Confidential Systems Administrator/Deputy Team Lead/Dayshift Lead; supervised the GSOC daily operations.
  • Prepared and conducted daily briefs regarding the status of all worldwide assets
  • Communicated and reinforced new guidance, procedures and policies to GSOC personnel
  • Ensured high employee morale through regular methods of communication, including shift meetings, one on one counseling and provided ongoing feedback
  • Developed Standard Operating Procedures and training plans to streamline processes, increase efficiency, and enhance professional development
  • Coordinated with other IT divisions to mitigate problems and minimize downtime of services
  • Worked closely with the Confidential Enterprise Watch Officer to provide Confidential Office Chiefs pertinent information regarding the status of all systems

Confidential

Systems Administrator

Responsibilities:

  • Developed and documented technical solutions to enhance the Service Desk resolution rate using Standard Operating Procedures
  • Provided information system solutions and technical support in a client/server enterprise environment
  • Configured and troubleshot hardware, software, operating systems, and network devices
  • Provided end-user support for classified applications used within the Intelligence Community
  • Provided extensive end-user support for all proprietary and COTS application software
  • DoDIIS PKI Trusted Agent responsible for configuration of PKI certificates, PIN retrieval, and account revocation
  • Supported customers worldwide at the Enterprise Service Center for Unclassified, Secret, and Top Secret systems spanning five different domains in a Windows 2008 R2/7 environment
  • Created, deleted, and maintained user accounts using Active Directory
  • Used Siebel Action Request System to track, troubleshoot, and resolve IT related issues such as workstations, thin clients, printers, servers, and other hardware
  • Provided telephone support to internal and external users on hardware, software and network related problems, questions, and use. Guided users through a series of steps to determine problem, classifies level, priority, and nature of problem
  • Utilized strong communication, critical thinking and problem solving skills to ensure end-user satisfaction

Systems Administrator

Confidential

Responsibilities:

  • Provided tier 1, 2, and 3 server support and problem resolution for the Confidential global enterprise IT infrastructure supporting 80,000 + employees.
  • Monitored a UNIX/Windows based architecture and reacted to real-time system events, errors, and contingency situations
  • Ensured system operation and continuous data flow to all security levels and all users
  • Troubleshot hardware, software, and connectivity issues for a mixed UNIX, Windows 2008 R2/2003 server enterprise in a mixed VMware/physical environment
  • Monitored, Identified, and tracked problems as well as answered questions pertaining to hardware, software and applications on the TS/SCI, Secret, and Unclassified networks in a professional and timely manner
  • Coordinated system operations across multiple networks/domains

Confidential

Systems Administrator

Responsibilities:

  • Built, configured, installed, maintained, troubleshot and repaired servers, PC hardware, software, operating systems, and network devices
  • Created and maintained virtual and physical client/server images for the following environments: Windows Server 2008, 2003, Windows XP, and Windows 2000 Advanced Server/Professional
  • Implemented Group Policies
  • Configured switches and network protocols (IP, DNS, DHCP)
  • Tested hardware/software for compatibility and compliance in a domain network environment
  • Installed and configured commercial off-the-shelf (COTS) applications and software/hardware enhancement products
  • Set up and maintained telecommunication devices such as routers, switches, and hubs, and Intel devices, such as processors and motherboards
  • Managed and customized the corporate Microsoft CRM database
  • Developed and maintained the corporate website

Confidential

Systems Administrator

Responsibilities:

  • Designed and developed personal computers for clients and provided technical support consisting of the configuration, installation and maintenance of PC hardware, software, operating systems, and network devices

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