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Systems Support Engineer Iii Resume

Chantilly, VA

SUMMARY:

  • Ten years of hosted Exchange and SharePoint operations and support.
  • Nine years as Data Center Technician.
  • Nine years supervisory experience, 4 years manufacturing operations, 5 years self - employed.
  • Seven years of tier 3 technical support for Internet clients (connectivity, setup, software, hardware and LAN/WAN support for cable modem and dial-up customers).
  • Experience in many different IT environments:
  • Global application service provider (Apptix), whose customers included some of the largest ISPs
  • Large Internet service providers (RCN Telecom and Cox Communications)
  • Government (US Patent and Trademark Office)
  • Eight years of tier 1, 2 and 3 hardware, desktop, and internet support experience.
  • Advanced hardware and software support of PC and HP Servers, including resolving hardware and software conflicts and troubleshooting connectivity.
  • Excellent communications skills, verbal and written.

TECHNICAL SKILLS:

Enterprise Applications: Installed/Operated/Monitored/Maintained Microsoft Exchange Enterprise 2000/ 2003/2007/2010 /2013, Microsoft SharePoint 2003/2007/2010, Microsoft SQL 2000/2005/2008/2012, Microsoft Clustering File/MS SQL/MS Exchange, Veritas Backup Exec

Operating Systems: Installed/Operated/Monitored/Maintained Microsoft Windows XP/Vista/7/8/10, Microsoft Windows Server 2000, 2003, 2008, 2012 and 2016

Virtualization Systems: VMWare ESX, Amazon AWS, Microsoft HyperV

PROFESSIONAL EXPERIENCE:

Systems Support Engineer III

Confidential, Chantilly, VA

Responsibilities:

  • Managed ticket queues in Autotask
  • Security and group policy management in Windows 2008/2012/2016
  • Monitoring using LogicMonitor/AlertLogic/Kaseya
  • Patch Management using Kaseya
  • Installation and configuration of Webroot antivirus
  • Installation, Configuration, Monitoring and Management of Windows Servers
  • Installed, Configured and Administered IIS 7.0/7.5 and 8.0
  • Managing Users, Groups and Security groups under Active Directory
  • Configured EC2, S3, Elastic IP, ELB’s, CloudFront, CloudTrail, CloudCheckr

Systems Administrator

Confidential, Vienna, VA

Responsibilities:

  • Security and group policy management in Windows 2008/2012
  • Patch Management using WSUS
  • Installation, Configuration, Monitoring and Management of Windows Servers
  • Installed, Configured and Administered IIS 7.0/7.5 and 8.0

AWS Cloud Systems Administrator

Confidential, Herndon, VA

Responsibilities:

  • AWS Technical Professional (Released September 2015)
  • AWS Business Professional (Released September 2015)
  • Created, Configured and Managed Client VPC’s
  • Security and group policy management in Windows 2008/2012
  • Monitoring using CloudWatch/EM7/SCOM/PagerDuty/Pingdom/AlertLogic
  • Patch Management using WSUS
  • Configured and Managed AMI Backups/Restores to separate VPS’s
  • Installation, Configuration, Monitoring and Management of Windows Servers
  • Installed, Configured and Administered IIS 7.0/7.5 and 8.0
  • Managing Users across network, managing security groups under AWS
  • Configured EC2, S3, Elastic IP, ELB’s, CloudFront, CloudTrail, CloudCheckr

Sr. Data Center Technician

Confidential, Herndon, VA

Responsibilities:

  • Managed enterprise backup and restore for over 500 servers including Exchange and SQL with Iron Mountain storage
  • Hostmaster activities, domain registration, administration and SSL certificate management
  • Managed environment rebuild of “SharePointsite.com” IIS, SQL Clusters and MSA1000 SAN
  • Managed hardware support accounts, HP/Overland/Dell/IBM
  • Installation, configuration, deployment and management of Windows 2003, 2008, 2012 server with Active Directory
  • Active Directory setup, Managing Root/Child domains, GPO, Schema changes and user/computer management
  • VMware ESX v3.51 and v4.0, creating VM’s Windows installations and configuration
  • Responsible for server monitoring using MOM, SCOM, EM7 and What’s Up Gold
  • Actively migrated users to the Hosted Exchange and Microsoft SharePoint servers
  • Extensive data migration experience from Exchange 2003 to Exchange 2007 and 2010 using native tools
  • Implemented systems for disaster recovery/contingency plans on a large scale
  • Performed Exchange 2000/ 2003/2007/2010 administration, extensively used native tools in process of administration
  • Performed SQL 2000/2005/2008/2012 administration and backup and recovery
  • Installed, Configured and Administered Microsoft SharePoint Team Services 2.0/3.0
  • Installed, Configured and Administered IIS 6.0/7.0 and 7.5, for SMTP and Website Virtual server configurations and for MS Exchange and SharePoint installations
  • Installed, Configured and Administered SAN hardware, HP MSA1000 with Fiber controllers and switches, Dell/EqualLogic using iSCSI
  • Extensive migration experience from SharePoint 2.0 to 3.0 and 2010
  • Conducted performance monitoring and tuning on Windows 2003
  • MS SQL server and Exchange systems

Support Analyst / IT Support /Operations Technician

Confidential, Herndon, VA

Responsibilities:

  • Served as sole provisioning technician for all new customer implementations at premier partner Bell Canada, totaling over one thousand new companies containing 8000 users
  • Security and group policy management in Windows 2003
  • Installation, configuration and management of Windows 2003/2008 servers
  • Managing users across network, managing printers under Windows network
  • Configured IIS 5.0, and IIS 6.0
  • Configuring DNS, DHCP and WINS server
  • Planning fault tolerance and using mirroring and RAID5

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