SUMMARY:

Dynamic, creative and results - driven Senior Technology Infrastructure Engineer (MS Systems Admin, SCCM/SCOM, SCORCH, Exchange/Lync/Office 365) with excellent communication and problem-solving skills. Over 8 years (16 years total) of operational experience in systems management covering enterprise desktop management, and electronic software distribution. Bear solid understanding of Active Directory, Group Policies, and Microsoft messaging platforms. Broad technological skills and a proven ability to be conversant with emerging trends in the changing field of information technology. Demonstrated ingenuity in troubleshooting technological issues with the resources at hand in a cost efficient and timely manner. Exceptional ability to develop and maintain key corporate and vendor relationships and direct the efforts of other team personnel towards the attainment of stipulated goals.

TECHNICAL SKILLS:

• Servers: HP, Dell, IBM, Sun
• Storage EMC ISILON CLARiiON CX3-80, Celerra NS480
• Backup HP, Quantum
• Network CISCO Aironet Wireless 1600, 2600.
• Power Schneider Electric, Emerson’s Enterprise class UPS
• Video Conferencing Tandberg
• Blackberry/Smart Phones/Tablets
• Printers HP, Canon, Xerox, Ricoh
• MS Windows Server 2000, 2003, 2008 R2 & 2012 R2
• System Center Configuration Manager 2007 R2/2012 SP1/2012 R2/1511-1602
• System Center Operations Manager 2007 R2/2012 SP1/2012 R2
• System Center Orchestrator
• MS Exchange Server 2003, 2007,2010, & 2013
• Office 365, Google Docs
• Microsoft Lync 2007, 2010
• Citrix XenApp 6.0, 6.5
• Symantec backup Exec 12.5/2010 R2/R3, EMC Networker 7.6
• Email Security Ironport C160/C370/C380, Microsoft Forefront Unified Access Gateway, Postini
• MS PowerShell
• Blackberry Enterprise Server 5.5
• Teamviewer, Go To Assist, WebEx
• ServiceNow/Remedy/Maximo/Clarify/Track-it/Heat
• Ping monitor, Big Brother
• RightFax 8.7
• GFI Mail Archiver
• Quest Migration Suite

PROFESSIONAL EXPERIENCE"

Confidential

Senior IT Contractor

Responsibilities:

• Working as an Exchange 2013 Administrator and fully manage the Exchange infrastructure.
• Successfully migrated over 2000 Public Folder from legacy Exchange 2007 SP3 RU13 to Exchange 2013 CU13.
• Generated weekly Exchange 2013 reports to management.
• Working on building a new Windows 10 1607 image for SubCom using MDT 2013.

Confidential

Product Specific Technologist

Responsibilities:

• Performed all the job functions related to SCCM on a daily basis which includes maintenance, upgrades, and incidents.
• As an integral part of SCCM mission control team I monitored and administered the entire infrastructure that is running on SCCM 2012 SP1 at Confidential . Since I joined the bank, I worked diligently on remediating SCCM client health and this has resulted in significant improvement in overall SCCM client health. I also worked on streamlining and improving SCCM infrastructure. Some of these activities included upgrading the SCCM hierarchy to SP2, cleanup work involved removing unneeded OSD Images, Task Sequences, device/User Collections, Applications and Packages.
• Confidential has the biggest implementation of SCCM on the planet with close to 400K client machines and is a critical deployment tool for the Bank. Took the initiative to re-balance the load of SCCM clients across the primary sites. Working on such a big implementation gave me the opportunity to gain very good knowledge of SCCM.
• I also worked on further enhancing the SCOM 2012 R2 environment which is used exclusively to monitor Bank’s SCCM infrastructure. Work involved building SCOM dashboards and educate offshore team on proper usage of SCOM when it comes to using dashboards and managing and understanding alerts.
• SCCM 2012 SP1 Administration
• Upgraded SCCM 2012 SP1 to SP2
• SCCM Client remediation
• SCCM reports
• Mentor and guide offshore team to work on incidents

Confidential

Senior Technology Delivery Specialist

Responsibilities:

• Worked as a System Center Technology Engineer at Confidential and independently managed SCCM (2012 SP1) and SCOM (2007 R2) infrastructure. Built new SCCM 2012 R2 infrastructure (new site code). Also, completed building new SCOM 2012 R2 infrastructure and worked to migrate from operational SCOM 2007 R2 to SCOM 2012 R2(side by side migration)
• Also, worked as a MS Exchange Messaging Engineer at Confidential and managed the messaging platform for first six months since joining date (Exchange 2010, Lync 2010 and Postini). Worked on implementing CISCO Ironport Email Messaging Gateway. Also, took the lead in implementing Confidential .
• Day to day SCCM work included software distribution, software update management, Endpoint protection management and asset management. In this capacity, I streamlined existing 2012 SP1 configuration by recreating several applications instead of packages, making applications available via Software Center 2012 to end users, correcting infrastructure settings such as boundary settings, properly reconfiguring collections and improved configuration manager client health to 95% plus.
• Independently completed building a new SCCM site (new site code), based on SCCM 2012 R2 and successfully rolled out SCEP (System Center Endpoint Protection) to replace SEP (Symantec Endpoint Protection) to over 600 servers thereby reducing anti-virus related licensing costs and facilitate monthly MS patching.
• SCOM 2007 R2 work involved deploying agents to newly built servers, troubleshooting alerts, rules and monitors.
• Also, built a new SCOM 2012 R2 infrastructure which replaced the existing and operational SCOM 2007 R2 infrastructure. The build included two management servers and two gateway servers with the database/data warehouse hosted on a separate SQL 2008 R2 server cluster. Work was completed to push 2012 R2 agent to the servers and thereby facilitate migration to the new environment.
• Created detailed documents of above implementations of SCCM and SCOM 2012 R2 and through-out the process kept the onshore and offshore team’s updated with the planning, steps, progress and completion.

Confidential, Princeton, NJ

Enterprise Systems Administrator

Responsibilities:

• Manages company IT infrastructure and systems. System Administration of Microsoft server & messaging platforms. Responsibilities also include working closely with other groups and develop efficient and reliable hardware and software technologies for a better end user experience.
• Responsible for maintaining and monitoring local as well as remote datacenters. Installation, upgrade and decommissioning of infrastructure hardware.
• AD, DNS, DHCP, WINS, GPO, IIS, File & Print services administration.
• Manage Symantec End Point Protection Manager 12.1 Server to deploy Anti-Virus software to end-user computers as well as Servers.
• All typical tasks related to Exchange Server 2003/2010 administration
• CISCO Ironport C160 spam filter appliance management.
• Virtualized several Windows servers using VMWare. Manages existing virtual environment.
• Currently working on several key projects including designing of new AD forest based on Server 2012 as well as upgrade to Exchange 2013.
• Implemented Office 365 for remote users located across the globe including Office suite and Lync 2010.
• Infrastructure projects include ongoing implementation of enterprise class UPS backup for local datacenter.
• Created detailed documentation of existing IT infrastructure using Microsoft Word, Excel and Visio.
• Work closely with IT Helpdesk in resolving complex issues and find permanent solutions to repetitive issues.

Confidential, Princeton, NJ

Systems Support Engineer

Responsibilities:

• Support Microsoft Server technologies. Develop/Test cloud computing solutions.
• Supported Windows 2003/2008 Servers. This included building new Servers and maintaining existing Server infrastructure.
• Datacenter responsibilities included maintaining all the hardware by troubleshooting and replacing defective of failed hardware. Work also included installing new hardware and decommissioning old hardware.
• Write technical/training documents.
• Test Cloud computing technologies like Google docs, Microsoft SkyDrive and Dropbox.

Confidential, Somerset, NJ

Systems Engineer

Responsibilities:

• Deployed and managed Microsoft server and messaging technologies. Installed, configured and managed SCCM 2007 R3 environment.
• Successfully upgraded active directory forest from Server 2003 to 2008 R2.
• Exchange 2003 to 2010 migration.
• Implemented SCCM 2007 R3 in newly upgraded 2008 R2 forest. Performed various SCCM tasks on a daily basis including software deployments, patch management, User/PC settings, Software and Hardware Inventory.
• Successfully configured in-house Lync 2010 server.
• Responsible for third-level support for all server related issues.
• Involved in complete system builds, upgrades, migrations, code deployments and patch management.
• Implemented security policy and virus protection.
• Managed POSTINI Spam Filter.
• Prepared and maintained documentation of technologies, standards and procedures.

Confidential, New York, NY

Senior End User Technologist (Desktop/ Server Support)

Responsibilities:

• Provided hardware, software, network, account management and Server support for all sites and remote employees
• Played a key role in implementing a better support structure for end users.
• Implemented use of remote control software to assist remote users more effectively by reducing turnaround time from days to hours.
• Worked on new technologies like WSUS and SCCM 2007 to lower the total cost of ownership by automating deployment of Windows patches and applications.
• Generated valuable software and hardware inventory data to the business leaders by using SCCM 2007, there by leading to considerable savings in IT spending related to unused software licenses and hardware.
• Provided server administration to 40+ Windows Servers at the data center in NY with minimal resources.
• Volunteered and worked independently in numerous projects and travelled to three different sites and successfully completed all of them on or ahead of schedule.
• Identified suitable replacement printers with cost savings of approximately $12,000 annually.
• Achieved a VP Gold Award for exceeding expectations for effectively migrating 400+ workstations to new active directory in less than 30 days.
• Attained four separate site awards and recommendations during time employed for customer service, cost savings and a friendly approachable attitude

Confidential, New York, NY

IT Technologist

Responsibilities:

• Worked as a key member of the Support group and provided specialized support to local and remote users.
• Accomplished considerable cost savings of around $18,000 for the company by providing hardware maintenance to obsolete and outdated PC’s connected to scientific Instruments.
• Played a leading role in deploying 400+ Dell Desktops across various sites in little over 21 days.
• Provided extensive phone support with issues related to hardware and software to 200+ remote laptop users.
• Implemented new asset management system to better understand the overall IT requirements related to software and hardware.
• Successfully managed File and Print Servers running on Windows NT 4 Server platform.