SUMMARY:

• Network designing and implementation
• Microsoft Windows Server 2003 - 2012R2, Windows XP - 10 OSs
• Linux server and desktop OSs, and Apple MAC OSX OSs
• Cisco, ShoreTel, Grandstream, Polycom, Alcatel, and Ring Central VOIP phone systems
• Configuration and management of LAN/WAN/WLAN and VPN
• Setup and configuration of virtualization and cloud computing environments (VMware, ESXI, Virtual Box, Hyper V, Citrix XenApp, and Microsoft Azure Active Directory and Azure SQL
• Cisco routers (26xx, 2951)
• Cisco Catalyst Switches
• Cisco Meraki (MX64W and MX84W)
• Dell SonicWall TZ series, WatchGuard Firebox M and XTM series, and Untangled Firewalls
• Microsoft SQL 2008 and 2012 setup and configuration
• Backup Exec, Carbonite, MozyPro backup and recovery software to SAN, NAS or cloud
• Microsoft Office 365 and below first time setup, configuration, and troubleshooting
• Structured network cabling using Cat3, Cat5e, Cat6, and fiber optics
• Building and repairing custom/manufacturer workstations
• Virus and Malware removal and prevention
• WIFI AP and Security camera configuration and installation

PROFESSIONAL EXPERIENCE:

Confidential, Sunrise, FL

Systems Engineer

Responsibilities:

• Design and monitoring of entire network infrastructure consisting of MS Exchange 2010 email server (On Prem), VMware virtual machines, Citrix 6.5 Farm, backup servers (Backup Exec to EMC Data Domain VNX 5300 SAN), UNIX ERP system, HP Proliant DL360 and 380 GEN 4-9 servers, Linux web server (Red Hat 7), Windows Server 2012 R2 and Windows 10 and Xen Desktop workstations, Intel NUC PCs, WYSE thin clients, Surface Pros 3-4, ShoreTel phone system, Watchguard XTM 510 firewall, GFI Mail Essentials, Monitor and Archiver, Cisco 3900 router and Catalyst 2960 switches, Cisco Meraki MX64W and MX84, Cisco Meraki Systems manager, Aruba WIFI APs, AXIS camera system, PinPoint WHMS, Zebra label printers, Brother MFC-L5900DW printers and Apple mobile devices.
• Research and evaluation of new technologies and collaborating with programmers to diagnose software issues/concerns and recommend software modifications and patches.
• Manage I.T. helpdesk staff via SysAid knowledgebase/ticketing system.
• Creating and processing budgets for purchasing hardware and software upgrades.
• Maintain network connectivity for 30+ repair and retail store locations nationwide including the corporate office.

Confidential, Sunrise, FL

Sr. Systems Administrator

Responsibilities:

• Responsible for the overall design, implementation, and management of company network infrastructure.
• Configuration and deployment of virtual machines, and virtual hosts. (VMWare w/ESXI, Virtual Box, and Hyper-V)
• Support of Cisco routers, Cisco Catalyst and Dell Power Connect switches
• Support of Microsoft Windows, Apple Mac, and Ubuntu Linux desktops, and laptop workstations performing both hardware and software troubleshooting.
• Manage and monitor Microsoft Windows servers including, Replication, Backups, Group Policy Objects (GPO), and setting file and folder permissions.
• Create and manage Active Directory Users and Computers accounts (ADUC), perform password resets, unlocking user accounts, adding and removing users, and managing Organizational Units (OU) and groups.
• Responsible for the configuration and deployment of Ubuntu 14.04 Linux server configured with Samba and Kerberos, hosted on Dell Power Edge and Tangent rack mounted servers
• Support of Untangled firewalls and Cisco VPN Access.
• Support of Asterisk Free PBX VOIP PBX with Grandstream and Polycom VOIP phones.
• Maintain and troubleshoot Microsoft Exchange email accounts including setting up user accounts, resetting passwords, backing up and archiving, troubleshooting connectivity issues, repairing damaged PST/OST files, setting up rules and calendars, configuring Exchange Active Sync on mobile devices, along with maintaining Barracuda email archiver.
• Setup and monitor of time management system. (Time Clock Plus)
• Tablet, Mobile, and office device configuration and troubleshooting. (Samsung Android, Apple IOS and others)
• Design, implementation and termination of structured Cat5e and Cat6 cabling in both office and cubicle environments.
• HP, Canon, Samsung MFC Printers, and HP plotter setup and troubleshooting.
• Removal and prevention of Viruses, Malware, Adware, PUAs, Rootkits, Bots, Trojans and other malicious types with Sophos, Microsoft Security Essentials, MRT, Malwarebytes and SUPERAntiSpyware software.
• Use of ticketing system to track user issues, needs, and concerns. (TRAC and Redmine)
• Provide 24/7 on-call technical support VIA remote service applications to nationwide employees.
• Create and document network diagrams, wiring diagrams and disaster recovery plans.
• Create and maintain network backups, both in house and off sight locations. (Mozy Pro and RSYNC).
• Compose daily, weekly, monthly, and yearly reports to address and discuss issues and concerns with managers, directors and executives, as well as working with company CFO on budget and purchasing plans

Confidential, WAH, FL

Helpdesk/Advanced Technical Support

Responsibilities:

• Provide technical support to Best Buy customers VIA remote connection, in a professional and timely manner.
• Support of PC software applications, PC hardware, home audio/video, mobile devices and gaming consoles, Anti-Virus installation, virus removal and prevention, printers, scanners, and fax machines.
• Optimize computers and devices to achieve highest possible performance.
• Assist in email first time setup, account migration and providing detailed information on usage.
• Educate customers on newly acquired computer equipment, applications, and service contracts.
• Maintain long lasting professional relationship with customers.