System Administrator IÂ Resume
Petersburg, VA
SUMMARY:
A position in Information Technology that will allow me to utilize my education and technical skills.
TECHNICAL SKILLS:
Technical Professional: Configure DNS, DHCP, WINS, on the server Analytical thinker, Implement Active Directory and group policies Time management skills, Familiar with C, C++, and Java programming Solidarity, Web design Great leadership qualities
IT security Intellectual: Set - up networks (servers, workstations, switches, etc...) Great customer relations, Familiar FTP, HTTP, ACL, and SDLC Meet Deadlines, Networking operating systems Self-sufficient
UNIX/Linux, Novell, MAC, and Windows: Proficient in a Windows environment
Windows Operating Systems: Familiar with UNIX/Linux environment (NIS, NFS, & Samba), Familiar with Accounting, Business Finance, and System Analysis and Design,Configuring NAT, PAT, RIP, IGRP, and, EIGRP, Familiar with configuring VLANs, Familiar with VMWare and Oracle VirtualBox
PROFESSIONAL EXPERIENCE:
Confidential, Petersburg, VA
System Administrator I
Responsibilities:
- Troubleshoot windows 7, XP, server 2008 r2, MAC OS X, and FDM4 issues.
- Troubleshoot hardware, software, printers, and network issues.
- Allow access to work related sites as need through Confidential .
- Monitoring production processes, configured firewalls, and IPS system.
- Create technical documentations.
- Monitoring production processes and configured firewalls.
- Reset user's accounts for software applications such as: Office 365, FDM4, windows domain accounts.
- Create new users accounts and computer accounts.
- Monitor network traffic for degradation from Solarwinds, Confidential, and Wireshark.
- Configure workstations and virtual servers utilizing VMWare.
- Patch workstations and server with the latest security updates and service packs.
- Liaison between Dell and HP for technical issues.
- Troubleshoot and remove Malware and viruses issues on workstations.
- Install new images on workstations and upgrade hardware components.
- Troubleshoot RemoteApp, Active Directory, Replication, DNS, DHCP, and VPN issues.
- View audit logs, configure NAT policies, and address objects on Confidential Network Security Appliance.
- Configure permissions to network resources, manage mailboxes in Office 365, and configure GPOs.
- Set-up, configure and troubleshoot Wyse thin-clients.
- Utilize Solarwinds to assess vulnerabilities alerts, network bandwidth, inventory management, and ticket monitoring.
Confidential, Fort Lee, VA
System Administrator I
Responsibilities:
- Installing and configuring routers and switches.
- Installing and maintaining systems, network management, patch security vulnerabilities, and UNIX support.
- Ensuring connectivity and performance for distributed testing.
- Loading data into production databases.
- Monitoring production processes and configured firewalls.
- Resolving exception reports.
- Creating production documentation.
- Preparing production reports in accordance with established production policy and procedures.
- Monitor batch flow, customer connectivity (SARSS1 and users)
- Analyze production scripts to identify process failure points and make minor script changes.
- Correct routing errors and process YEB and DHRECON files.
- Provide customer assistance.
Confidential, Fort Lee, VA
PC Support Specialist
Responsibilities:
- Provided technical support to users for computer software and hardware.
- Assisted with the installation of new software and hardware, versions and updates; adapt, configure and test computer software, hardware, and/or user systems for effective integration of software systems.
- Assisted with the installation, testing, modification, troubleshooting and repair of computer hardware.
- Troubleshoot/replaced hardware components and software components.
- Troubleshoot locally and remotely in a Windows 7 environment and patch for security vulnerabilities.
- Re-imaged/configured newly arriving PCs, performing remote installation via DameWare when possible.
- Inventoried hardware and catalog all IT assets.
- Configured workstations/software, hardware moves, PC, Kiosks, and software installs.
- Performed emergency virus rescue operations by isolating problems, tracking the infection, removing the virus, and counseling employees; working in a Windows XP, Vista, and 7 environment.
- Instructed users on proper use of software systems.
- Interact with the Information System Security Personnel to obtain, change, or delete user passwords.
- Configured Net Framework to automate routine task: such as locking user accounts and uninstalling multiple applications.
- Configured permissions to network resources.
- Configured CAC (Common Access Card) reset workstation and formulate POA&M (Plan of Actions and Milestones) for systems that had special requirements to exclude from retina scan and to meet DIACAP standards.
Confidential, Richmond, VA
Help Desk/ Desktop Support Analyst
Responsibilities:
- Provide exceptional Tier I and II support in-person; RAS and VPN support, for 4,000 local domain and 50,000 worldwide users.
- Document, track, and close work-order tickets via Magic and Remedy.
- Maintained/ update Active Directory groups: ensure appropriate access and delete inactive users.
- Troubleshoot/replaced hardware components and software components.
- Troubleshoot locally and remotely.
- Re-imaged/configured newly arriving PCs, performing remote installation via SMS/SCCM when possible.
- Inventoried hardware and catalog all IT assets.
- Configured workstations/software, hardware moves, PC, software installs.
- Created backups for all Exchange 2007 users
- Liaison with outside vendors.
- Monitored system performance and notify more experienced personnel of issues that arise
Confidential, Columbia, SC
Web System Support Programmer/Analyst
Responsibilities:
- Analyzed application problems and recommend workable solutions.
- Provided on-call support when required.
- Monitored system performance and notify more experienced personnel of issues that arise.
- Executed jobs that emulate web or CRM application processing.
- Provided Tier II support for user and system problems.
- Monitored system performance in real-time as well as via reports.
- Provided 24/365 on-call support for overall performance concerns.
- Analyzed statistical reporting.
Confidential, Richmond, VA
Computer System Analyst II
Responsibilities:
- Supported 100 + plus users
- Maintained tape backups (VERITAS Backup software).
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. ( Rumba, CAC, and DSS)
- Repaired printer (Kyocera, HP laser, Konica, and Intermec) and RFID scanners. Enter commands and observe system functioning to verify correct operations and detect errors.
- Answer users' inquiries regarding computer software and hardware operation to resolve problems.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Maintained database, print, DNS, and WINS servers.
- Set up share folders and files.
- Set up and deleted users.
- Sync Blackberry to email (Microsoft exchange).
- Utilized Norton Ghost Imaging software.