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System Administrator I  Resume

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Petersburg, VA

SUMMARY:

A position in Information Technology that will allow me to utilize my education and technical skills.

TECHNICAL SKILLS:

Technical Professional: Configure DNS, DHCP, WINS, on the server Analytical thinker, Implement Active Directory and group policies Time management skills, Familiar with C, C++, and Java programming Solidarity, Web design Great leadership qualities

IT security Intellectual: Set - up networks (servers, workstations, switches, etc...) Great customer relations, Familiar FTP, HTTP, ACL, and SDLC Meet Deadlines, Networking operating systems Self-sufficient

UNIX/Linux, Novell, MAC, and Windows: Proficient in a Windows environment

Windows Operating Systems: Familiar with UNIX/Linux environment (NIS, NFS, & Samba), Familiar with Accounting, Business Finance, and System Analysis and Design,Configuring NAT, PAT, RIP, IGRP, and, EIGRP, Familiar with configuring VLANs, Familiar with VMWare and Oracle VirtualBox

PROFESSIONAL EXPERIENCE:

Confidential, Petersburg, VA

System Administrator I

Responsibilities:

  • Troubleshoot windows 7, XP, server 2008 r2, MAC OS X, and FDM4 issues.
  • Troubleshoot hardware, software, printers, and network issues.
  • Allow access to work related sites as need through Confidential .
  • Monitoring production processes, configured firewalls, and IPS system.
  • Create technical documentations.
  • Monitoring production processes and configured firewalls.
  • Reset user's accounts for software applications such as: Office 365, FDM4, windows domain accounts.
  • Create new users accounts and computer accounts.
  • Monitor network traffic for degradation from Solarwinds, Confidential, and Wireshark.
  • Configure workstations and virtual servers utilizing VMWare.
  • Patch workstations and server with the latest security updates and service packs.
  • Liaison between Dell and HP for technical issues.
  • Troubleshoot and remove Malware and viruses issues on workstations.
  • Install new images on workstations and upgrade hardware components.
  • Troubleshoot RemoteApp, Active Directory, Replication, DNS, DHCP, and VPN issues.
  • View audit logs, configure NAT policies, and address objects on Confidential Network Security Appliance.
  • Configure permissions to network resources, manage mailboxes in Office 365, and configure GPOs.
  • Set-up, configure and troubleshoot Wyse thin-clients.
  • Utilize Solarwinds to assess vulnerabilities alerts, network bandwidth, inventory management, and ticket monitoring.

Confidential, Fort Lee, VA

System Administrator I

Responsibilities:

  • Installing and configuring routers and switches.
  • Installing and maintaining systems, network management, patch security vulnerabilities, and UNIX support.
  • Ensuring connectivity and performance for distributed testing.
  • Loading data into production databases.
  • Monitoring production processes and configured firewalls.
  • Resolving exception reports.
  • Creating production documentation.
  • Preparing production reports in accordance with established production policy and procedures.
  • Monitor batch flow, customer connectivity (SARSS1 and users)
  • Analyze production scripts to identify process failure points and make minor script changes.
  • Correct routing errors and process YEB and DHRECON files.
  • Provide customer assistance.

Confidential, Fort Lee, VA

PC Support Specialist

Responsibilities:

  • Provided technical support to users for computer software and hardware.
  • Assisted with the installation of new software and hardware, versions and updates; adapt, configure and test computer software, hardware, and/or user systems for effective integration of software systems.
  • Assisted with the installation, testing, modification, troubleshooting and repair of computer hardware.
  • Troubleshoot/replaced hardware components and software components.
  • Troubleshoot locally and remotely in a Windows 7 environment and patch for security vulnerabilities.
  • Re-imaged/configured newly arriving PCs, performing remote installation via DameWare when possible.
  • Inventoried hardware and catalog all IT assets.
  • Configured workstations/software, hardware moves, PC, Kiosks, and software installs.
  • Performed emergency virus rescue operations by isolating problems, tracking the infection, removing the virus, and counseling employees; working in a Windows XP, Vista, and 7 environment.
  • Instructed users on proper use of software systems.
  • Interact with the Information System Security Personnel to obtain, change, or delete user passwords.
  • Configured Net Framework to automate routine task: such as locking user accounts and uninstalling multiple applications.
  • Configured permissions to network resources.
  • Configured CAC (Common Access Card) reset workstation and formulate POA&M (Plan of Actions and Milestones) for systems that had special requirements to exclude from retina scan and to meet DIACAP standards.

Confidential, Richmond, VA

Help Desk/ Desktop Support Analyst

Responsibilities:

  • Provide exceptional Tier I and II support in-person; RAS and VPN support, for 4,000 local domain and 50,000 worldwide users.
  • Document, track, and close work-order tickets via Magic and Remedy.
  • Maintained/ update Active Directory groups: ensure appropriate access and delete inactive users.
  • Troubleshoot/replaced hardware components and software components.
  • Troubleshoot locally and remotely.
  • Re-imaged/configured newly arriving PCs, performing remote installation via SMS/SCCM when possible.
  • Inventoried hardware and catalog all IT assets.
  • Configured workstations/software, hardware moves, PC, software installs.
  • Created backups for all Exchange 2007 users
  • Liaison with outside vendors.
  • Monitored system performance and notify more experienced personnel of issues that arise

Confidential, Columbia, SC

Web System Support Programmer/Analyst

Responsibilities:

  • Analyzed application problems and recommend workable solutions.
  • Provided on-call support when required.
  • Monitored system performance and notify more experienced personnel of issues that arise.
  • Executed jobs that emulate web or CRM application processing.
  • Provided Tier II support for user and system problems.
  • Monitored system performance in real-time as well as via reports.
  • Provided 24/365 on-call support for overall performance concerns.
  • Analyzed statistical reporting.

Confidential, Richmond, VA

Computer System Analyst II

Responsibilities:

  • Supported 100 + plus users
  • Maintained tape backups (VERITAS Backup software).
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. ( Rumba, CAC, and DSS)
  • Repaired printer (Kyocera, HP laser, Konica, and Intermec) and RFID scanners. Enter commands and observe system functioning to verify correct operations and detect errors.
  • Answer users' inquiries regarding computer software and hardware operation to resolve problems.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Maintained database, print, DNS, and WINS servers.
  • Set up share folders and files.
  • Set up and deleted users.
  • Sync Blackberry to email (Microsoft exchange).
  • Utilized Norton Ghost Imaging software.

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