SUMMARY

• I am a passionate, ambitious problem solver looking to use my experience as a Systems Administrator to maintain and improve IT infrastructures while learning how to further excel professionally.

PROFESSIONAL EXPERIENCE

Confidential,CA 

Systems Administrator

Responsibilities:

• Operates and maintains all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues
• Daily administration of Exchange 200X servers and Outlook Web Access.
• Microsoft SMS, MOM, SCCM and WSUS.
• VERITAS Backup Exec to conduct file server Backup / Restores.
• Maintain Systems Availability and perform regular maintenance on equipment.
• Proficient at hardware maintenance and troubleshooting of various venders Server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.
• Maintain antivirus / security requirements by the US Army standards and regulations.
• Provide user and Microsoft Exchange account maintenance as required.
• Author PowerShell scripts to clean up stale accounts and devices in the Active Directory
• Use Performance monitor alerts and powershell scripts to automate preventative maintenance of Windows servers

Customer Success Engineer 

Responsibilities:

• Qualify prospective leads for Confidential product sales
• Demonstrate Confidential products to prospects
• Assist Sales representatives with technical questions from prospects regarding Confidential products
• Assist prospects with evaluation and POC development

Technical Support Representative II 

Responsibilities:

• Troubleshoot and resolve support tickets involving the Confidential product PCC/PrizmDoc in a variety of deployment environments
• Debug PCC/PrizmDoc in several different languages including Javascript, C#, PHP, HTML
• Used web browser developer console to debug web applications and analyze front - end network traffic
• Parsed through logs to diagnose issues in implementation of the product PCC/PrizmDoc
• Assisted in rewriting multiple procedures to improve the effectiveness of the support team
• Work with client companies to assist in improving their implementation to ensure a performant and stable deployment of PCC/PrizmDoc
• Facilitated the success of integrating the PrizmDoc product in the Accenture KX Document Previewer project
• Acted as Support Team Lead for application related tickets which encompassed the following responsibilities
• Attend and contribute to inter-departmental meetings with Sales and Engineering
• Mentor fellow Support Engineers in their customer correspondence and knowledge of our product PrizmDoc
• Review tasks completed by most recently onboarded Support Engineers to ensure they were completed to the standards of policy and procedures
• Review and contribute to Support policies and procedures
• Triaged, assigned, and advised Support Engineers on customer tickets involving PrizmDoc integration and application troubleshooting

Systems Administrator

Responsibilities:

• Remotely supported company LAN and WAN network connectivity using SonicWall and Watchguard technologies
• Implemented firewall and NAT policies on perimeter network devices
• Managed backups and restores utilizing StorageCraft technologies
• Administered laptops and workstations through the use of the CRM Autotask and the RMM Centrastage
• Installed and configured firewall capable routers at client sites
• Installed and configured VMWare ESX hosts at client sites
• Installed all ethernet and coaxial network connections in newly renovated client office

Security Officer

Responsibilities:

• Maintained security as a licensed Security Officer in a bar/lounge and concert environment
• Interacted with patrons at the door ensuring a safe and pleasant visit

IT Consultant

Responsibilities:

• Remotely troubleshot and optimized client server and network configurations.
• Assumed responsibility for quality implementation and management of client networks and domains.
• Managed and improved multiple Windows Domain Servers of small and mid-sized business networks
• Installed network cabling in an office environment
• Implemented Office 365 services integration with a client business network

Data Systems Technician

Responsibilities:

• Assumed responsibility for the installation and management of Windows Server 2008 Domains that served over 500 users.
• Configured trust relationships between separate Active Directory Forests
• Built and manage an Active Directory integrated Exchange 2003 Organization
• Built and configure a on-premise Sharepoint 2010 Servers during a military exercises
• Assisted in upgrading critical Afghanistan operation servers to Windows Server 2008
• Utilized SolarWinds and SNMP to map and manage over 100 network devices spanning hundres of miles
• Resolved over 3000 help-desk trouble tickets ensuring effective solutions for mission critical operations.
• Recommended and implemented improvements to network configurations in local and wide area networking environments
• Assumed responsibility for the quality training of a dozen peers and their subordinates in networking and server technologies.
• Utilized VMWare ESX to build and manage an Active Directory Forest with parent and child domains