SUMMARY:

• Several years experience designing, installing, troubleshooting, and administering a wide variety of LAN / WAN systems.
• Solid grasp of connectivity issues and technologies, plus hands - on experience with network elements at hardware and software levels.
• Strong focus on customer satisfaction; willing to go the extra mile to help.
• Quick learner, creative problem-solver and skilled troubleshooter, who thrives on new challenges. 

PROFESSIONAL EXPERIENCE:

Systems Operations Engineer

Confidential, Bethesda, MD

• Proven design, planning and implementation experience with Office 365
• Strong experience with Migration and Hybrid Migration with Office 365
• Proven design, planning and implementation experience with Microsoft Exchange 2010/2013 and Active Directory
• Exchange to Office 365 migration
• Office 365 - setting up and implementing standpoint
• Senior systems administration - Active Directory, Windows Server 2008, Windows Server 2012, VMWare, AWS
• Part of the team responsible for building and maintaining all Windows and Linux systems used in production, staging, test, and development environments for this client.
• Supports the deployment of web applications and troubleshooting of technical tickets escalated from the Service Desk.
• Manages and Supports Windows and Linux (CentOS) Infrastructure Servers and Systems including Enterprise Backup, Storage, VMWare, Anti-Virus, System Monitoring Solutions, Print Servers in a Hosted, Virtual and Blade Server Hardware Environments.
• Resolves tickets and issues for Hardware and Applications, including managing resolutions for vendor supported Enterprise Applications.
• Supports virtual infrastructure (ESXi 4.1 and 5.0)
• Manages Users and Groups in the Active Directory Environment
• Manages networked Printers and Printer Server Issues
• Proactively monitor systems and servers
• Provides cross training to immediate support team
• Participates in on call rotation
• COTS and custom application support
• SSL certificates
• Configuration management activities, including impact and risk analyses
• Ability to process high volume of requests daily, if needed
• Ability to generate multiple reports in MS Word, MS Excel and MS Project formats
• Ability to lead or facilitate in multiple meetings
• Attentive to detail, Punctual, Efficient, Process-oriented, Comfortable presenting material to executive-level clients, Good verbal and written communication skills

Confidential, Alexandria, VA

Senior Windows Systems Administrator

• Strong in Exchange and/or Microsoft Office 365
• Exchange to Office 365 migration
• Experience doing Exchange 2003-2007-2010 migrations
• Office 365 - setting up and implementing standpoint
• Ongoing Trusted Role of Certificate Authority - Operator within the USPTO PKI Program Team - Certification Authority (CA), Card Management System (CMS), Public Key Infrastructure (PKI) domain controllers, and the Validation Authority (VA) servers.
• Upholds detailed guidelines per the CP, CPS and the Internal Public Key Infrastructure/Smartcard (IPKI/SC) Operational Support Plan (OSP).
• Provides Senior (SME) Windows Administration responsibilities
• Provides General Win2K3 and Win2K8 Administration responsibilities
• Troubleshoots / facilitates / responds to advanced Windows OS/hardware related issues.
• Works closely with application developers for installation, configuration and support of various applications hosted on the Windows systems.
• Performs domain infrastructure administrative tasks to include:
• Group Policy Maintenance.
• Configuration of and access to shared resources
• Facilitates restoration and Backup of user and system files
• Responds to NetIQ, and HPOV alerts
• Diagnoses and resolves hardware related issues
• Isolates and resolves OS related issues. 
• Supports application developers/vendors in the deployment of new systems or application updates.
• Supports USPTO C&A efforts by performing security scans on various systems.
• Monitors system performance and interfaces with SDLs making recommendations on ways to improve it.
• Uses provided documentation to baseline new physical systems.
• Monitors the USPTO EAMS (Remedy) problem reporting system and responds to problem reports according to established procedures and guidelines.
• Ensures that the PTO receives the highest quality support possible for their server equipment. 
• Interfaces directly with contract task/team lead to receive tasks and provides updated status information.
• Provides weekly reports identifying all significant activities as well as issues or risks affecting the ability to provide support to the customer.
• Analyzes system logs and identifies potential issues with computer systems.
• Performs routine audits of systems and software.
• Adds, removes, or updates user account information, resets passwords, etc.
• Responds to technical queries and interfaces with customers as needed.
• Documents system configuration for new servers and planned changes.
• Troubleshoots any reported problems.
• System performance tuning in conjunction with Capacity Planning and Monitoring Groups (as in the case of PRR - Production Readiness Reviews).
• Ensures in a team environment that the network infrastructure servers are up and running in optimal state.

Confidential, Beltsville, MD

Systems Engineer

• Provides Incident and Change Management services to an Enterprise IT environment consisting of Active Directory, Exchange 2010, Lync Server 2010 and SQL server.
• Experience doing Exchange 2003-2007-2010 migrations
• Troubleshoot tier 3 incidents and ensure Change Management activities are delivered in a timely manner with a high quality of service.
• Works with minimal supervision and documents ticket progress and resolution in ticket tracking system. 
• Several years experience supporting Windows servers in a production enterprise environment.
• Experience with Windows system administration, Active Directory, Exchange 2010, Lync Server 2010 and SQL server.
• Experience managing a Windows environment with SCCM and SCOM

Confidential, Washington, DC

Exchange Administrator

• Responsible for the day to day enterprise operation of Exchange Servers.
• Used NetIQ to monitor and resolve real-time security threats as well as assess, audit and patch systems for their managed clients within the enterprise.
• Updated tickets as necessary in order to maintain current status
• Microsoft Exchange Support
• Windows server platforms (Windows 2000/2003/2008 server, and heavy experience in AD, DNS, and LDAP implementations )
• Implemented Enterprise Servers to provide mobile users with email & text messaging, corporate data, instant messaging, phone, internet/intranet access.
• Familiar with security issues related to Windows servers and their component
• Administered Microsoft Exchange server and performed Exchange client installations
• Monitored system components, server performance, message queues, and visual inspection of equipment displays, event items and log files.
• Opened and properly annotated trouble ticket, recognize high priority tickets and users, and act accordingly
• Assisted in the migration process.
• Perform/Monitor scheduled backup operations of servers.
• SAN Daily Verify Checks.

Confidential

Systems Administrator

• Worked as part of a team of network systems administrators responsible for the administration, troubleshooting and maintenance of an Enterprise-class Army System.
• Windows server platforms (AD, DNS, and LDAP implementations )
• Implemented Enterprise Server to provide mobile users with email & text messaging, corporate data, instant messaging, phone, internet/intranet access.
• Performed system backups, hardware/software installation and upgrades.
• Troubleshot server, user and network issues related to the Microsoft Windows network operating system environment, as well as server based applications.
• Daily administration of Exchange 2003 and Outlook Web Access.
• Microsoft SMS, MOM and SUS.
• Veritas Backup Exec 8.6 & 9 Backup / Restores.
• Maintained Systems Availability and perform regular maintenance on equipments
• Maintained virus / security requirements by the Confidential .
• Provided user and Microsoft Exchange account maintenance.

IT Consultant

Confidential, MD

• Client sites including Confidential, Confidential, Arlington, VA
• Installed, configured, and troubleshot Windows 2000/2003 Server, Exchange 2000/2003/2007 and Active Directory
• Windows server platforms (AD, DNS, and LDAP implementations )
• Implemented Enterprise messaging & collaboration to provide mobile users with email & text messaging, corporate data, instant messaging, phone, internet/intranet access.
• Windows domain and Active Directory administration and support
• Administered and supported enterprise level anti-virus and business solution software
• Managed the application of software upgrades, security patches and planned maintenance of Exchange..
• Developed and maintained technical documentation for messaging environment.
• Maintained strict change control of messaging infrastructure.
• Measured capacity and performance trends to determine long-term needs.
• Provided systems metrics, root cause analysis, and proactive monitoring.
• Provided other technical services as necessary for the successful completion of projects.

Confidential, Washington, D.C.

Analyst (LAN, WAN, VOIP, Desktop)

• Ensured that Local and Wide Area Network are monitored and maintained to meet SLAs.
• Assessed enterprise technology strategy and architecture.
• Windows server platforms (AD, DNS, and LDAP implementations )
• Implemented Enterprise Server to provide mobile users with email & text messaging, corporate data, instant messaging, phone, internet/intranet access.
• Troubleshot day to day incidents and issues.
• Performed Ad-hoc application and hardware recommendations and installations.
• Worked with Professional Service team on projects involving internal systems.
• Adhered to strict SLA’s for internal and customer hosted environments
• Demonstrated willingness to be on call, 7x24x365 and attended to technical issues outside of normal business hours.
• Cohesive experience in strategy, process and methodology for business enablement and transformation through technology.
• A wealth of expertise on standards, architectures, technology frameworks, solutions and best practices.
• Ability to handle multiple projects and incident tickets simultaneously.
• Strong knowledge of IT, desktop/server, security practices and networking concepts.

Confidential, Fairfax, VA

Network Engineer

• Ensured that Local and Wide Area Network are monitored and maintained to meet SLAs.
• Isolated and resolved engineering issues.
• Served as escalation point for NOC and other engineers.
• Windows server platforms (AD, DNS, and LDAP implementations)
• Performed planned network and system changes and upgrades.
• Configured, installed and troubleshot switches, firewalls, routers, VPN devices.
• Performed proactive maintenance on these devices and troubleshot hardware/software problems.
• Isolated and troubleshot connectivity issues.
• Demonstrated commitment to outstanding customer service: Continuously strive to provide the highest possible customer service and made recommendations for improving service and efficiencies. 
• Assisted in creating and documenting policies and procedures
• Clearly communicated problem/resolution process to customers or management
• Served as liaison to vendors to facilitate problem resolution.
• Demonstrated knowledge and experience working with backbone providers and hardware vendors.
• Provided on-call support.