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Systems Operations Engineer Resume

Bethesda, MD

SUMMARY:

  • Several years experience designing, installing, troubleshooting, and administering a wide variety of LAN / WAN systems.
  • Solid grasp of connectivity issues and technologies, plus hands - on experience with network elements at hardware and software levels.
  • Strong focus on customer satisfaction; willing to go the extra mile to help.
  • Quick learner, creative problem-solver and skilled troubleshooter, who thrives on new challenges. 

PROFESSIONAL EXPERIENCE:

Systems Operations Engineer

Confidential, Bethesda, MD

Responsibilities:
  • Proven design, planning and implementation experience with Office 365
  • Strong experience with Migration and Hybrid Migration with Office 365
  • Proven design, planning and implementation experience with Microsoft Exchange 2010/2013 and Active Directory
  • Exchange to Office 365 migration
  • Office 365 - setting up and implementing standpoint
  • Senior systems administration - Active Directory, Windows Server 2008, Windows Server 2012, VMWare, AWS
  • Part of the team responsible for building and maintaining all Windows and Linux systems used in production, staging, test, and development environments for this client.
  • Supports the deployment of web applications and troubleshooting of technical tickets escalated from the Service Desk.
  • Manages and Supports Windows and Linux (CentOS) Infrastructure Servers and Systems including Enterprise Backup, Storage, VMWare, Anti-Virus, System Monitoring Solutions, Print Servers in a Hosted, Virtual and Blade Server Hardware Environments.
  • Resolves tickets and issues for Hardware and Applications, including managing resolutions for vendor supported Enterprise Applications.
  • Supports virtual infrastructure (ESXi 4.1 and 5.0)
  • Manages Users and Groups in the Active Directory Environment
  • Manages networked Printers and Printer Server Issues
  • Proactively monitor systems and servers
  • Provides cross training to immediate support team
  • Participates in on call rotation
  • COTS and custom application support
  • SSL certificates
  • Configuration management activities, including impact and risk analyses
  • Ability to process high volume of requests daily, if needed
  • Ability to generate multiple reports in MS Word, MS Excel and MS Project formats
  • Ability to lead or facilitate in multiple meetings
  • Attentive to detail, Punctual, Efficient, Process-oriented, Comfortable presenting material to executive-level clients, Good verbal and written communication skills

Confidential, Alexandria, VA

Senior Windows Systems Administrator

Responsibilities:
  • Strong in Exchange and/or Microsoft Office 365
  • Exchange to Office 365 migration
  • Experience doing Exchange 2003-2007-2010 migrations
  • Office 365 - setting up and implementing standpoint
  • Ongoing Trusted Role of Certificate Authority - Operator within the USPTO PKI Program Team - Certification Authority (CA), Card Management System (CMS), Public Key Infrastructure (PKI) domain controllers, and the Validation Authority (VA) servers.
  • Upholds detailed guidelines per the CP, CPS and the Internal Public Key Infrastructure/Smartcard (IPKI/SC) Operational Support Plan (OSP).
  • Provides Senior (SME) Windows Administration responsibilities
  • Provides General Win2K3 and Win2K8 Administration responsibilities
  • Troubleshoots / facilitates / responds to advanced Windows OS/hardware related issues.
  • Works closely with application developers for installation, configuration and support of various applications hosted on the Windows systems.
  • Performs domain infrastructure administrative tasks to include:
  • Group Policy Maintenance.
  • Configuration of and access to shared resources
  • Facilitates restoration and Backup of user and system files
  • Responds to NetIQ, and HPOV alerts
  • Diagnoses and resolves hardware related issues
  • Isolates and resolves OS related issues. 
  • Supports application developers/vendors in the deployment of new systems or application updates.
  • Supports USPTO C&A efforts by performing security scans on various systems.
  • Monitors system performance and interfaces with SDLs making recommendations on ways to improve it.
  • Uses provided documentation to baseline new physical systems.
  • Monitors the USPTO EAMS (Remedy) problem reporting system and responds to problem reports according to established procedures and guidelines.
  • Ensures that the PTO receives the highest quality support possible for their server equipment. 
  • Interfaces directly with contract task/team lead to receive tasks and provides updated status information.
  • Provides weekly reports identifying all significant activities as well as issues or risks affecting the ability to provide support to the customer.
  • Analyzes system logs and identifies potential issues with computer systems.
  • Performs routine audits of systems and software.
  • Adds, removes, or updates user account information, resets passwords, etc.
  • Responds to technical queries and interfaces with customers as needed.
  • Documents system configuration for new servers and planned changes.
  • Troubleshoots any reported problems.
  • System performance tuning in conjunction with Capacity Planning and Monitoring Groups (as in the case of PRR - Production Readiness Reviews).
  • Ensures in a team environment that the network infrastructure servers are up and running in optimal state.

Confidential, Beltsville, MD

Systems Engineer

Responsibilities:
  • Provides Incident and Change Management services to an Enterprise IT environment consisting of Active Directory, Exchange 2010, Lync Server 2010 and SQL server.
  • Experience doing Exchange 2003-2007-2010 migrations
  • Troubleshoot tier 3 incidents and ensure Change Management activities are delivered in a timely manner with a high quality of service.
  • Works with minimal supervision and documents ticket progress and resolution in ticket tracking system. 
  • Several years experience supporting Windows servers in a production enterprise environment.
  • Experience with Windows system administration, Active Directory, Exchange 2010, Lync Server 2010 and SQL server.
  • Experience managing a Windows environment with SCCM and SCOM

Confidential, Washington, DC

Exchange Administrator

Responsibilities:
  • Responsible for the day to day enterprise operation of Exchange Servers.
  • Used NetIQ to monitor and resolve real-time security threats as well as assess, audit and patch systems for their managed clients within the enterprise.
  • Updated tickets as necessary in order to maintain current status
  • Microsoft Exchange Support
  • Windows server platforms (Windows 2000/2003/2008 server, and heavy experience in AD, DNS, and LDAP implementations )
  • Implemented Enterprise Servers to provide mobile users with email & text messaging, corporate data, instant messaging, phone, internet/intranet access.
  • Familiar with security issues related to Windows servers and their component
  • Administered Microsoft Exchange server and performed Exchange client installations
  • Monitored system components, server performance, message queues, and visual inspection of equipment displays, event items and log files.
  • Opened and properly annotated trouble ticket, recognize high priority tickets and users, and act accordingly
  • Assisted in the migration process.
  • Perform/Monitor scheduled backup operations of servers.
  • SAN Daily Verify Checks.

Confidential

Systems Administrator

Responsibilities:
  • Worked as part of a team of network systems administrators responsible for the administration, troubleshooting and maintenance of an Enterprise-class Army System.
  • Windows server platforms (AD, DNS, and LDAP implementations )
  • Implemented Enterprise Server to provide mobile users with email & text messaging, corporate data, instant messaging, phone, internet/intranet access.
  • Performed system backups, hardware/software installation and upgrades.
  • Troubleshot server, user and network issues related to the Microsoft Windows network operating system environment, as well as server based applications.
  • Daily administration of Exchange 2003 and Outlook Web Access.
  • Microsoft SMS, MOM and SUS.
  • Veritas Backup Exec 8.6 & 9 Backup / Restores.
  • Maintained Systems Availability and perform regular maintenance on equipments
  • Maintained virus / security requirements by the Confidential .
  • Provided user and Microsoft Exchange account maintenance.

IT Consultant

Confidential, MD

Responsibilities:
  • Client sites including Confidential, Confidential, Arlington, VA
  • Installed, configured, and troubleshot Windows 2000/2003 Server, Exchange 2000/2003/2007 and Active Directory
  • Windows server platforms (AD, DNS, and LDAP implementations )
  • Implemented Enterprise messaging & collaboration to provide mobile users with email & text messaging, corporate data, instant messaging, phone, internet/intranet access.
  • Windows domain and Active Directory administration and support
  • Administered and supported enterprise level anti-virus and business solution software
  • Managed the application of software upgrades, security patches and planned maintenance of Exchange..
  • Developed and maintained technical documentation for messaging environment.
  • Maintained strict change control of messaging infrastructure.
  • Measured capacity and performance trends to determine long-term needs.
  • Provided systems metrics, root cause analysis, and proactive monitoring.
  • Provided other technical services as necessary for the successful completion of projects.

Confidential, Washington, D.C.

Analyst (LAN, WAN, VOIP, Desktop)

Responsibilities:
  • Ensured that Local and Wide Area Network are monitored and maintained to meet SLAs.
  • Assessed enterprise technology strategy and architecture.
  • Windows server platforms (AD, DNS, and LDAP implementations )
  • Implemented Enterprise Server to provide mobile users with email & text messaging, corporate data, instant messaging, phone, internet/intranet access.
  • Troubleshot day to day incidents and issues.
  • Performed Ad-hoc application and hardware recommendations and installations.
  • Worked with Professional Service team on projects involving internal systems.
  • Adhered to strict SLA’s for internal and customer hosted environments
  • Demonstrated willingness to be on call, 7x24x365 and attended to technical issues outside of normal business hours.
  • Cohesive experience in strategy, process and methodology for business enablement and transformation through technology.
  • A wealth of expertise on standards, architectures, technology frameworks, solutions and best practices.
  • Ability to handle multiple projects and incident tickets simultaneously.
  • Strong knowledge of IT, desktop/server, security practices and networking concepts.

Confidential, Fairfax, VA

Network Engineer

Responsibilities:
  • Ensured that Local and Wide Area Network are monitored and maintained to meet SLAs.
  • Isolated and resolved engineering issues.
  • Served as escalation point for NOC and other engineers.
  • Windows server platforms (AD, DNS, and LDAP implementations)
  • Performed planned network and system changes and upgrades.
  • Configured, installed and troubleshot switches, firewalls, routers, VPN devices.
  • Performed proactive maintenance on these devices and troubleshot hardware/software problems.
  • Isolated and troubleshot connectivity issues.
  • Demonstrated commitment to outstanding customer service: Continuously strive to provide the highest possible customer service and made recommendations for improving service and efficiencies. 
  • Assisted in creating and documenting policies and procedures
  • Clearly communicated problem/resolution process to customers or management
  • Served as liaison to vendors to facilitate problem resolution.
  • Demonstrated knowledge and experience working with backbone providers and hardware vendors.
  • Provided on-call support.

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