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Senior Systems Engineer Resume

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Miami, FloridA

SUMMARY:

  • Last project included supporting an Office 365 and Lotus Notes environment for the largest luxury cruise lines in America.
  • Managing more than 100,000 mailboxes supporting the Messaging and Collaboration Team providing front line administrator and end user support for multiple clients.
  • Tier 2 support for O365 Hybrid environment, including support for Single Sign on, Azure AD, SharePoint, Skype for Business, on - premises Exchange and Lotus Notes.
  • Years of hands-on experience in administering large O365, Exchange 2013 or 2010 hybrid environments.
  • Several years of experience in administering Active Directory environment using Windows 2008 or 2012 Servers.
  • Highly motivated team player with exceptional analytical skills with an enthusiastic drive to adopt to new collaboration tools within the organization.

PROFESSIONAL EXPERIENCE:

Confidential, Miami, Florida

Senior Systems Engineer

Responsibilities:

  • Responsibilities includes identifying, prioritizing and correcting core issues through problem recognition, research, isolation and resolution steps which may require interaction with other internal and external support groups.
  • Manage daily IT operations for Microsoft Office 365. Support and administers Office 365 and other cloud-based solutions for user productivity.
  • Administer all user’s accounts in AD and Office 365. This includes troubleshooting user’s login issues.
  • Office 365 Exchange email administration. Works with business units to incorporate Office 365 and cloud-based solutions into business operations.
  • Experience with using ECP and EAC (Exchange Admin Center) to administer Exchange Online. Manages deployment and support of Office 365 in mobile environments using Microsoft Intune Company Portal. Monitor and propose workflow improvements. Maintains user security.
  • Troubleshoots application error and failures.
  • Demonstrated proficiency in the operation and support of a wide variety of information technology functions including hardware, software and network communications.
  • Collaborate with mid and senior level network engineers researching and developing software, network and security standards, policies and procedures. Ability to learn and apply new techniques quickly. Demonstrated advanced problem solving capabilities. Comfortable working with all levels of corporate personnel.
  • Communicate with corporate customers remotely via phone, written correspondence, or electronic service for technically complex problems. Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Attends and participates in staff meetings to provide input towards program development and staff training.

Confidential, Miramar, Florida

Office 365 Support/Migration Engineer

Responsibilities:

  • Manage, administer and support a Hybrid Lotus Notes/Office 365 Cloud based Environment running on a Windows server 2012 R2 in a global environment.
  • Responsible for all components of Office 365 including One Drive, Skype for Business, Share Point, Delve, Yammer and Exchange.
  • Experience with Citrix, Cisco Any Time Connect, Log me in 123, Airwatch, and Verse.
  • 1 st and 2 nd level support for Office 365 system outages, problem notifications and performance related issues.
  • 3 rd tier support assisting the Help Desk Engineers, Desktop Engineers, Security and Windows team for user-based resolutions.
  • Awarded a Certificate of Appreciation for a proven track record of engineering excellence in supporting the Messaging Solutions Team for outstanding individual contribution and exceptional job performance in supporting the Messaging Production Environment, which significantly improved employee’s efficiency and enhanced the public impression of the Messaging and Collaboration Service Department.
  • Perform daily/weekly/monthly maintenance duties for supported enterprise environments
  • Tier 2/3 proactive and reactive support of Azure Active Directory and Microsoft Exchange issues as related to the cloud and processes such as assuring target address, licensing and connectivity.

Confidential,Suitland, MD

Sr. Database Administrator

Responsibilities:

  • Manage database administration assignments for diverse industry clients. Enhance database performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system monitoring.
  • Served as project lead in the completion of 6000 test mail accounts that were converted to an Internet based (INotes) mail accounts.
  • Key player in the upgrading of the Lotus Notes client to 8.5.2 for all users.
  • Active participant on the Blackberry Mobile Voice System (MVS) Project. Blackberry support is normally outside of my primary duties, however I took the initiative to assist with project. Won a SPOT Award for this commitment after being with the company for less than 30 days
  • Viewed as a key resource by customers and consistently sought out by internal/external customers.
  • Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
  • Respond to and resolve customer, field technicians, and Help Desk Analyst as it pertains to Lotus Notes Email reported and documented through the Remedy Action Request system 7.
  • Enhanced end users understanding of database systems by conducting pre - implementation workshops, Brown bag lunches, individual training sessions and creating user-friendly training materials.

Confidential

IT Enterprise Network Administrator III 

Responsibilities:

  • Perform the day-to-day administration of Lotus Notes, Active Directory (AD) user accounts, and more than 20 DCI software user accounts for approximately 5000 company employees worldwide. Participate as a technical representative on projects that require GSA’s input or support.
  • Experience with Domino/Lotus Notes Administration including Mail Routing, Domino server/database replication, Calendar, Load Balancing, User/Group support, Application support, ACL, Clustering, Crash fixes, Performance problems, Admin process, Public/Private keys, Update, Updall, Compact, Fix up and other Client Configuration Settings using R6, R7 & R8. Properly manage GSA's Remedy queue ensuring that SLAs & OLAs are met.

Confidential, Lotus Notes

Expert Team

Responsibilities:

  • Primary point of contact for all Notes Administrative Services requests which includes but not limited to user moves, ACL management, name changes, certifier changes, certificate renewals, account deletions, mail file restores, and cluster mail file creation.
  • Monitor, modify, and update the STARS request database to ensure all work is completed within Service Level Agreements.

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