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Senior Systems Engineer  Resume

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SUMMARY:

Self motivated team player interested in utilizing my enterprise experience as a Messaging Administrator to contribute to the company’s goals of superior customer service while effectively managing minimal downtime and total cost of ownership.

TECHNICAL SKILLS:

  • Azure RMS
  • Exchange Server 2007
  • Exchange Server 2010
  • DAG, High Availability
  • DR scenarios
  • Windows Server 2003, 2008 R2, 2012
  • Active Directory, GP
  • ProofPoint archiving, encryption, spam prevention
  • Office 365 EAC
  • ADFS/DirSync
  • ENOM, Host records, SPF
  • Symantec Enterprise Vault, Discovery Accelerator
  • Powershell
  • LYNC Server 2010, 2013
  • VMware vSphere Client
  • FOPE, TMG, ISA
  • BES
  • Unified Messaging
  • Lotus Notes 7.x, 8.x, Domino Administrator

PROFESSIONAL EXPERIENCE:

Confidential

Senior Systems Engineer

Responsibilities:

  • Design Exchange 2016/O365 Hybrid environment and migrate existing 2010 environment.
  • Leverage Hyper - V for building 2016 Exchange servers.
  • In corporate existing MailMarshall hygiene into the 2016 design.
  • Powershell scripting.
  • Recommend grooming procedures and retention policies.
  • Support Enterprise Vault archiving.
  • Document disaster recovery procedures such as ESEUTIL, for future reference.

Confidential

Exchange Administrator

Responsibilities:

  • Tier 3 Support/administer 24,000+ mailboxes in Office 365 Government cloud.
  • Powershell scripting for reporting and automating processes.
  • Support ADFS/Mail routing/Rules/Hygiene/Active Sync/RMS/IRM.
  • Administer Azure, Active Directory.
  • Support OA and OWA.

Confidential

Messaging Engineer/Systems Administrator

Responsibilities:

  • Support, configure and implement Confidential Enterprise messaging systems and all related components in a complex hybrid environment.
  • Maintain and support Microsoft Exchange Server 2007 and 2010 environment and all related components.
  • 2500+ mailboxes.
  • 10 Exchange servers.
  • Active directory/ADSI Edit, GPO.
  • OA, OWA, EAS, Autodiscover, Message transport/routing, IIS.
  • LDAP, SMTP, DNS, DHCP.
  • DAG configuration and DR.
  • CAS array, NLB, Failover Cluster Manager.
  • Transport rules, send/receive connectors, journaling.
  • Powershell and remote Powershell.
  • Working knowledge of HA, DR scenarios.
  • Support cloud solutions - Exchange Online/365 EAC.
  • ADFS/DirSync in a hybrid environment.
  • Mailbox migrations from on prem to the cloud.
  • Support EAC rules and connectors.
  • Support EAC compliance management, discovery, message trace.
  • Support mailflow inbound/outbound in compliance of HIPAA/CLIA, and all related components.

Confidential

Proofpoint encryption, archiving, journaling, anti-spam, regulatory compliance

Responsibilities:

  • Support Symantec Enterprise Vault - Archiving/Journaling.
  • Maintain and administer access/permissions.
  • Mail reporting using Discovery Accelerator .
  • Support LYNC 2010 & 2013, UM, BES 5.
  • Windows patching and maintenance, WSUS, iLO, tape backups.
  • Support vitualized Exchange servers.
  • VMWare(vSphere) - resource allocation, console.
  • Support ActiveSync devices.
  • Apple IOS, Box, BoxTone, PDF Expert.
  • Support Lab Information Systems, incl. integration with Lab instrumentation.
  • LIMS(Laboratory Instrument Management System).
  • Provide escalation point for Helpdesk and Tier II Desktop Support as needed:
  • PGP Encryption, Symantec Ghost, SCCM, Track-It.
  • Solarwinds Network/Applications/Systems monitoring.
  • Document and maintain procedures.
  • Participate in a 24/7 on-call rotation providing after hours Enterprise support remotely/RDP.

Confidential

Systems Administrator

Responsibilities:

  • Deployment, configuration and support of company desktop and laptop computers.
  • Support/web administration and service facilitation of Ricoh copiers and printers.
  • Client imaging and support of accounts via AD
  • Support of Lotus Notes clients 7 and 8.5/JR level using Domino Administration
  • Application support including SAP, CATIA, Teamcenter, VisMockup, AutoCAD
  • First level support of all network connectivity issues. Wireless/TCP-IP/Port activation, RSA, VPN
  • First level support of telephone issues including Configuration of IP\wireless NEC Neax/NEC CAS.
  • Inventory tracking & Lifecycle management from cradle to disposition.
  • Facilitating warranty repairs of Confidential laptop and desktop PC’s

Confidential

Support Analyst

Responsibilities:

  • Lead Hardware Technician training new techs on all aspects of laptop/desktop/printer repairs. For laptops - MB’s/LCD’s/Inverters/Flex cables etc. and for printers - Maintenance kits/ITU’s/Fusers/Pick Arms/LVPS/HVPS etc.
  • Initiating and resolution of all online warranty claims.
  • Developing, measuring, and improving support processes to reduce problem resolution times and cost of operation
  • Providing monthly inventory, SLA, cost, and performance reports to senior management
  • Implementation of preventive maintenance programs to reduce user downtime and cost.
  • Maintaining and managing 500 KUSD parts inventory database .

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