PROFILE:

• Detail oriented Information Security and Systems Administration Professional with strong technical skills, interpersonal, collaborative and soft skills.
• Collaborates with technical and non - technical stakeholders to facilitate secure development, deployment, and management of enterprise systems.

TECHNICAL PROFICIENCIES:

Operating Systems: Windows Server 2003/2008/20012 , Linux, Mac X OS,

Virtualization: Citrix, VMWare ESXi, VSphere/VCenter, * VMware vRealize™ Operations Manager VDI, AWS

Vulnerability Management: MacAfee Vulnerability Manager, Nessus, Microsoft Baseline Analyser (MSBA), Symantec DLP, CyberArk, Microsoft SCCM

SIEM Tools: Microsoft SCOM, PCC View, Gomez, LogRythm, Uptrends, Solarwinds, Nagios

Backups: Commvault Simpana, NetApp, Symantec Backup Exec, Avarmar, IBM Tivoli Storage Manager (TSM)

Network Analyzer Tools: Wireshark, NMAP, HP Openview,

Ticketing & Incident Management: ITIL processes, HPSM, CA Helpdesk

EMPLOYMENT:

Systems & Security Administrator

RESPONSIBILITIES:

• Supports daily operations of the enterprise servers including, monitoring, alerting, troubleshooting, capacity management, provisioning, hardware and software configuration, patching, upgrades and performance monitoring /tuning
• Using VMware vRealize™ Operations Manager tool to perform visibility monitoring across physical, virtual, and cloud infrastructures of the enterprise network
• Provide technical expertise, advice, and guidance to project teams to support the growth and evolving requirements of our clients. 
• Live monitoring of web application across the geographical locations using UPTREND
• Monitoring alert, troubleshooting, diagnosing and maintenance of Windows 2012, Windows 2008R2 environment - Utilizing Microsoft SCOM 2012
• Participating Incident response, change management as well as problem management across the spectrum- adopting ITIL process and HPSM as the ticketing system.
• Reviewing Firewall logs, intrusion detection system logs, End point devices violations - followed up with investigation and remediation utilizing Wireshark and protocol analyser, sniffing tools
• Performing monthly server patch and vulnerability remediation using SCCM 2012
• Security review violation of privilege account (using Cyber Ark),
• Performed network analysis, troubleshooting and resolution for intermediate to complex data
• Monitored disk space usage, network/system performance, backups and operational jobs to ensure they are functioning normally

MINNEAPOLIS

Network Ops Analyst

RESPONSIBILITIES:

• Managing Critical applications performance and real time monitoring of Confidential Financial Applications via in-house custom built PCC view and online Confidential
• Troubleshooting escalated Server issues across all the branch servers as well as Data Centre servers for Application Owners
• Working with Application Groups in the implementation of code migration with management of Application Pools using S5 BIG IP application, cycling JVMs in WebSphere and maintenance of applications alerts via HP Sitescope software
• Using HP ITSM ticketing system for event management, incident resolution, prioritising, escalation and change management and ITIL practises
• Remediation of Server Vulnerabilities and Windows Patch Update management using Microsoft SCCM, Shavlink and Patch Status Tool (PST) in the monthly patching of our servers and resolving failed critical patching failures.
• Work with 3rd party vendors - HP, IBM, CompuCom, CDW - in timely resolution of hardware and Branch server issues and well as Mainframes.
• Detailed Log Management of events on servers – via event viewer, working with Business Owners in identifying any security breaches of server logins
• Advanced troubleshooting of Windows Servers on issues of performance management – CPU, memory and disk utilization and carrying out Linux administration and troubleshooting.
• Assisting End Users with data restores using various backup technologies – Avarmar, IBM Tivoli Storage Manager (TSM), NAS storage and CIFS technology.
• Using VSphere v6, RDP and remote tools in the remote management of servers
• Experience with monitoring batch job on IBM AS/400 terminal
• Reviewing CISCO ACL for approval on core switches and Routers

Systems Support Specialist

RESPONSIBILITIES:

• Configuring, Administering and Managing of Windows Server 2008R2 and Windows7 and Windows 8
• Deployment of Windows Server 2008R2, Windows 7&8 using Symantec Ghost
• Creating, Management and Revocation of Systems, Applications and User Certificates on PKI infrastructure.
• Creating and Managing Users account in Microsoft Active Directory and managing mail boxes in Microsoft Exchange 2010 & 2013
• Deploying Windows Updates and patches using Microsoft Software Update Service (WSUS)
• Managing workstations Virus compliance, definitions files and remediation on Symantec Endpoint Protection 12 platform
• Troubleshooting TCP/IP, DHCP, DNS and other network related issues on users’ workstations, hardware peripherals – MFP Printers, Scanners and mobile devices
• Configuring VPN and wireless on client laptops and mobile devices as well as monitoring Firewall logs of any potential violations.

Network Engineer

RESPONSIBILITIES:

• Manage network of over 1000 PCs through Active Directory and multi-site and also Macs desktops
• Deployment of Windows XP, Windows 7 using Symantec and Macs using Deployment studio
• Using VB scripting in automating network task such print queuing etc
• Management and Configuration of HP and CISCO switches via GUI
• Managing users email account through Ms Exchange 2003 and 2007
• Managing a team of 3 IT Technicians in proactively conducting network
• Expansion, software deployment and ITIL project management.
• Liaising with finance and administrative team in planning future IT budget
• Managing enterprise-wide CISCO phones using Cisco Call Manager
• Troubleshooting PC hardware, laptops, Active Directory issues, DNS, DHCP and escalating unresolved issue to appropriate teams
• Using Open Source Confidential monitoring tool in proactively identifying issues and troubleshooting

Confidential

IT Administrator

RESPONSIBILITIES:

• Maintains and upgrade the school networks and services which include (but not limited) to the following
• Remote Access Services (through Citrix)
• Email Services (through MS Exchange 2003),
• Internet/Proxy Server & associated services (provided through ISA Server)
• Network Authentication & File Serving (provided through MS Windows Storage Server 2003),
• Administration of our Intranet Services ( through MS Sharepoint 2010)
• Wireless Device management (through Trapeze),
• Troubleshooting issues related to DNS and DHCP services
• Configuration, Management and monitoring of CCTV camera systems.