SUMMARY:

Motivated and driven Team Leader, Systems Engineer and Project Manager with twelve years of hands - on experience managing, administering and supporting, datacenters both onsite and remotely. Recognized for providing outstanding service and support to all levels of the organization.

TECHNICAL SKILLS:

Business: Building/maintaining relationships both internal and external/contract negotiation and vendor management/Sarbanes Oxley (SOX) testing and control developing/ITAR compliance

Technology Platforms: Epicor ERP/Microsoft Embedded 6.5/8/7/Server 2003/2008 R2/2012 Enterprise/VMware ESXi/vSphere 5.5/ Mac osX/Linux/iPhone/Android/Salesforce

Networking: TCP/IP, DNS, NAT, VPN, vLAN, router configuration, Firewall configuration, NLB, network cabling and associated wiring and terminations

Software: Solar Winds/Wire Shark/Microsoft SQL 2008R2, SSRS, vTiger CRM, Citrix, MS Active Directory, Cisco Call Manager, Exchange Server 2010/2007, Ultra VNC, RDS, Microsoft Systems Center Configuration Manager (SCCM), MS Office 365/2010/2007, SharePoint, Skype VOIP for business, Symantec Backup Exec 2012/Endpoint Protection Manager, Epicor 9 ERP tools BAQ/BPM/BAM/EPM/Customization/Service Connect and related end user automation tools

Hardware: Dell/HP Servers, SonicWall, RAID arrays, iSCSI, Fibre Channel, EMC SAN, NAS, Micros, WYSE Thin Clients, Cisco and Nortel routers, Cisco APs, Veriphone wireless Point of Sale equipment, scanners, MMF USB cash drawers, Zebra barcode printers, ADP Systems, Ricoh/Xerox/Canon business class network Copiers/2D/3D Zebra Barcode Printers/Intermec scanners

PROFESSIONAL EXPERIENCE:

Confidential, Tacoma, WA

Enterprise Systems Engineer

Responsibilities:

• Enterprise Environment Scale - 70+ VMware clusters, 500+VMware hosts, 15000+Guest VMs
• Lead implementation and develop powershell scripts for Lync to Skype for Business upgrade for global enterprise
• Lead implementation with CISO to implement Okta IDaaS globally eliminating over 2000 annual help desk requests annually
• Build and implement Terminal Server farm for recently acquired company (Windows server 2008 to 2012 r2)
• Create and implemented plan to standardize global Active Directory structure taking into account Group Policy to consolidate various acquired organizations
• Collaborate with various teams on a regular basis - Networking, DBAs, Project Managers, Senior management
• Build and configure VMs for DEV, QAT, Prod environments
• Offer solution for new guest naming convention (architecture) implemented enterprise wide

Confidential, Bothell, WA

Enterprise Systems Engineer

Responsibilities:

• Enterprise Environment Scale - 150+ VMware clusters, 1000+VMware hosts, 25000+Guest VMs
• Work closely daily with Senior Project Managers on status of internal and external projects and to push priority builds along
• Participate in weekly team meetings with various teams to fine tune processes and procedures on internal customers behalf
• Collaborate with Datacenter Engineering, Applications support, network operations teams on infrastructure projects
• Configuration management and deployment - SCCM 2012 R2-Windows 08/2012 R2
• Assist application teams to find solutions to implementing load balancers, site certificates, firewall rules
• Ongoing configuration automation and package deployment for Windows builds using PXE/ SCCM 2012 R2
• Represent build team as key escalation support point for high visibility projects (Sr. Manager, Directors)
• Leverage existing and create new basic powershell scripts to improve Windows configuration automation
• Build and configure Virtual & Physical Windows/ESXi clusters for use in Dev/Test/Staging/Prod
• Build and configure physical (HP c7000 chassis/DL380 and 580 Gen 8 & 9) servers for use in customer facing applications
• Build and configure multi node Windows Server 08/2012 R2 clusters and geo-clusters
• Build and stage Redhat Linux physicals (HP) by working with DCE to stand up hardware and execute existing Puppet scripts to handoff to Unix team for further OS/application configuration
• Agile methodology and daily work queue management using ServiceNow ITIL CMDB/Remedy

Confidential, Seattle, WA

Systems Administrator

Responsibilities:

• Led Tier I, II and III support efforts - Administer Physical Building Zones security/CCTV Camera System, New users, Terminate users,LTO 6Tape Backups, disaster recovery plan and backups (Backup Exec 2012)/eVault, Servers, VMware ESXi 5.5 environment/LAN/WAN, ERP System (Epicor 9)/Engineering Product Lifecycle Management software (ProcadPro.file)
• A/V equipment setup for customer/employee meetings
• C-Level support for laptop/phones and employee orientation
• EMC2 ax4000 SAN management for VMware cluster
• Successfully deployed, maintained, supported and optimized VMware vSphere cluster supporting Microsoft Windows Operating Systems (Server 2003, 2008r2 and 2012)/Microsoft SQL Server 2008r2 databases in a hybrid physical and virtual environment
• Microsoft SQL Server Management Studio - run queries, database restoration, assign security
• Leverage Powershell scripts where needed for simplification and automation of server configurations
• Managed and maintained Server Rooms(MDF and IDF), networking equipment and associated telephony and cabling
• SLA Compliance - Created, planned, tested Disaster Recovery plan quarterly to comply with SOX/ISO 9001/AS9100 standards
• Security management-Client/server, Physical, ITAR, SOX, CCTV, Doors, NTFS, Document security (eDOCS DM), Intranet (.aspx), Symantec Endpoint Protection Manager, FireAMP, Invincea, Dell DDPE full disk encryption, Lumension Endpoint security
• Active Directory, Group Policy Administration, WSUS, Symantec Endpoint Protection Manager, and related system administration
• Procure, Order and implement all IT servers/desktops for organization HP Proliant/Dell Poweredge
• Complete numerous trouble tickets on a daily basis including documenting the solution and ensuring timely completion while communicating with the stake holders

Confidential

Development and Manufacturing Support

Responsibilities:

• Successfully manage ERP system availability - Manage user security/creation/termination
• Converted ASP toSQL SSRS reporting providing mission critical manufacturing data to all departments retiring legacy reporting dashboards (.asp) further leveraging ERP system capabilities to more users
• Created customized user interfaces for purchasing/Customer Sales Reps (CSRs)
• Create workflows and automate user tasks in manufacturing/sales environments (Service Connect/Biztalk)Successfully automate production data entry tasks resulting in fewer RMAs due to administrative issues that had plagued the business for years
• ERP upgrade and database conversion, including leading end user testing to isolate/resolve issues and change management

Confidential

Responsibilities:

• LedIT department in manager’s absence for weeks at a time ensuring business continuity and service availability
• Create test ERP/Dev environment to optimize change management processes/SOX
• Provided IT training sessions for all new employees including senior management to help ensure a smooth and rapid integration
• Built and maintained relationships and rapport with end users and leadership at all levels, in all departments-Human Resources, Finance, Engineering, QA, Purchasing, Manufacturing, R&D, Sales, Shipping/Receiving and Inventory
• Manage vendor relationships - Dell, CDW, Cisco
• Manage and mentor IT Helpdesk Employees and train/instruct/motivate to assist with projects

Confidential

Responsibilities:

• Led successful org-wide ERP upgrade; established thorough CRP process ensuring business continuity and data integrity
• EMC SAN upgrade project - Upgraded soon to be EOL SAN creating iSCSI LUNs and migrating production VMware environment to the new hardware
• Domain Migration - played major role leveraging ADMT to migrate our systems at a divisional level
• Key contributor and subject matter expert regarding our business’ disaster recovery documentation
• Successfully fulfilled corporate requirements by performing full site Disaster Recovery at Confidential Datacenters
• Successfully fulfilled corporate requirements regarding complete site Disaster Recovery tests performed at Confidential Enterprise Data Centers in in Wooddale, IL (2013), Scottsdale, AZ (2015)
• Created and updated documentation including procedures and all related information ensuring complete recovery of all of our systems.
• Led Windows 7/8 migration from XP- 300+ users before XP EOL
• Create, Test and deploy laptop/PC/VMware template imagesthroughout the organization
• Create ongoing procedures/documentation for Help Desk staff use
• Consolidate production file servers- Migrate data preserving security and file permissions leveraging DFS technology
• Physical Hardware Migrations (P2V) - Cost savings and increase end user productivity through consolidation of IT resources
• Led P2V Server consolidation effort to a chieve $155K in annualcost savingsby virtualizing physical servers, eliminating HP/DELL maintenance contracts
• SQL Servers (2008r2), Domain Controllers, DNS, Exchange 2010, Payroll (ADP), File Servers
• Support 300+ user/60+servers in a 24x7 Engineering/manufacturing environment
• ITAR Compliance - Mange security restricting sensitive resources from ITAR eligible employees and salesforce travelling globally
• Network infrastructure upgrade(Cisco)
• Work with vendors on a 95k Cisco infrastructure upgrade - Replace EOL hardware - Router/Firewall/Switches Cisco 2900s, 4500s allowing for 10Gb server network connectivity allowing greater VMware Virtualization Advantages (vMotion, HA, DRS) backups furthering consolidation objectives

Confidential, Lakewood Ranch, FL

Owner

Responsibilities:

• Consistently provided outstanding customer service to new and existing clients
• Providedleadership and vision to Team of four; hired and cultivated exceptional sales/technical support team creating revenue by responding to inbound marketing campaigns leveraging help desk software
• Created and executed effective online and offline marketing strategies-PPC, B2B, referral programs, email campaigning
• Implement CRM system to better support customers
• PCI/DSS compliance
• Multiple $1-5M+ business customers
• 92% closing ratio

Confidential, Clearwater, FL

Regional Information Systems Manager

Responsibilities:

• Supported on-site and remotely over 300 users (XP/Vista)and related POS/telephony equipment
• Trained Regional Presidents, General Managers, new hires, sales, parts and service personnel on internal applications and procedures
• Travelled nationally to support multiple new store openings and current store maintenance, including trainingall levels of staff on business systems and POS equipment
• Successfully executed boat show setup, tear down on-site support for some of America’s largest boat shows (Miami, Ft. Lauderdale, Tampa) ensuring high availability resulting in thesale of multi-million dollar yachts
• Work with corporate ops/dev groups resolving issues relating to CRM/intranet/WAN
• Assisted with successful multi-site MPLS conversion resulting in cost savings and security upgrade
• Citrix rollout-converted PCs from being standalone Windows XP machines to XP machines only able to run Citrix application
• Assisted in converting sites for MPLS upgrade to optimize network stability and speed
• Internal application to manage and track mechanic productivity and efficiency and train service managers on its use
• Configured and supported ADP time clocks
• Constructed and maintained site maps and hardware inventories for eight locations
• Developed and updated IT goals and objectives with Regional VP and IT Director

Confidential, Tampa, FL

Linux Server/WYSE terminalInstallation Technician

Responsibilities:

• Supported General Managers and staff of numerous 250+ room hotels during server conversion projects to ensure smooth execution
• Trained GMs, and front desk staff on new processes and procedures
• Marriott brands serviced: J.W. Marriott, TownePlace Suites, Courtyard, Residence Inn, SpringHill Suites, Fairfield Inn
• Hardware scope - HP 2524 Procurve switches / Digi cards for use with billable interfaces / Micros POS equipment / WYSE Thin Clients / IBM x3200 Linux Servers / Windows XP terminals / IBM and Lexmark network printers
• Tested and troubleshot billable interfaces after site conversion (phone calls, movies, etc)
• Ran and compared fiscal reports before and after conversion to ensure accurate financial data migration
• Removed Chase and Perle IOLAN terminal server hubs in favor of digi cards on IBM RS6000 AIX servers