TECHNICAL SKILLS:

PLATFORMS: Windows 2003/20012 Server, RedHat Linux, Solaris, MS Exchange, MS SharePoint, SQL Server, Oracle RAC, vmWare, vSphere, vCenter, vmView, Mac OS, BlackBerry, EqualLogic Storage, Compellent Storage, EMC Storage, AWS, Chef

NETWORKING: DNS, WINS, DHCP, HPPT/HTTPS, Cisco Firewall (PIX/ASA), LoadBalancers (Cisco CSS and BigIP), Cisco/Dell Switches and Routers, iSCSI

PROFESSIONAL EXPERIENCE:

Confidential, Hagerstown, MD

Director, Network Security and Solutions

Responsibilities:

• Develop and manage cross functional System Administrative teams tasked with L2 Application support for applications in Digital Banking, TeleCheck, Gift Card Solutions and Governmental Services
• Teams consist of 26 Support Engineers supporting high volume of multiple financial transactional platforms
• Drive platform High Availability, Technical Refresh and Service Improvement Projects
• Inject Automation to improve efficiencies within application support
• Manage portion of NSS budget related to applications supported
• Reduced budget by 15% by implementing virtual server inventory analysis, Telco analysis, software license audit and contract negotiations
• Provide Strategic / Tactical representation within organization in developing standards
• Client support liaison for technical support with high profile clients.

Confidential, Hagerstown, MD

Director, IT Delivery Services Audit and Compliance

Responsibilities:

• Management of cross functional System Administrative team tasked with vulnerability remediation. Team handles Multiple Operating Platforms (Windows, Linux, UNIX and Middleware).
• Implemented process improvements and automation into remediation efforts leading to 20% increase in volume handled by team for 2015. Teams handled approximately 17k items in 2015, and tasked with a projected 37k in 2016. Manage reporting function for tracking status / progress for quarterly scans. Provide tactical guidance for remediation of “critical” vulnerabilities identified in computing estate.
• Management and Representation of Delivery Services functional areas for external and internal audits. Handled in person interviews with all audit teams, while providing requested supporting evidence.
• Manage Electronic Federal Tax Payment System (EFTPS) vulnerability remediation for Windows, Linux and UNIX based servers. Worked in tandem with platforms teams to implement new standards as a means to reduce future findings.
• Manage internal process for implementing automated jobs to validate PCI DSS standards.
• Strategic / Tactical representation for Operating System patching process migrating to third party vendor.
• Manage work streams and resource assignments for Audit and Compliance team

Confidential, Baltimore, MD

Director, Platform Delivery and Operations

Responsibilities:

• Develop and manage Operational Engineering team and Database Services team during organizational transformation to implement Global Operational Support in a DevOPS framework by creating tighter bonds between functional teams.
• Manage Global Operations and Database Service team
• Team consists of 40 System Administrators and 45 DBA’s located globally
• Team supports approximately 20000 virtual/physical servers globally within approximately 20 Datacenters
• Drive Platform quality to support high velocity changes
• Inject Automation to optimize efficiencies within functional areas
• Build Self Service catalog to drive cultural changes in order to build self - sufficient customers and increase delivery speed
• Develop Global standards across Confidential to create “One Way” of working. Consolidate tool sets used by functional teams.
• Maintain IT related vendor relationships / contracts (Pearson wide Oracle, Microsoft and BMC global agreements)

Confidential, Baltimore, MD

Director, Information Systems

Responsibilities:

• Strategic/tactical representative of IT team with other internal units to improve the processes and technology needs to support our global business.
• Develop and manage OPS engineering team to provide solutions and support to global network needs
• Team consists of a DBA, two Sr. System Engineers and two System Administrator
• Team manages over 150 servers, network devices, security, AD and VMware infrastructure to support global operation.
• Maintain IT related vendor relationships and contracts
• Assist CTO in management of WSE IT budget, approximately $3 million
• Provide all cost associated with IT needs
• Reduced budget by 20% by renegotiating terms at improved rates and consolidation projects
• Serve as Project Lead for various IT related projects including:
• Intranet Center upgrade: This project entailed upgrading 400 + global servers. Implemented new management tools to automate process, thus reducing engineer man hours and improving overall project delivery
• System monitoring tools: This project entailed implementing various monitoring tools to improve response time and a proactive approach in management of our systems. Additionally, implemented an after-hours hotline to improve communication with global network during Baltimore staff non-business hours.
• SSDS Upgrade: This project entailed moving the SSDS platform from Sun hardware to a virtual RedHat Linux platform. Upgraded the platform components (Apache, ATG to WebLogic, Oracle Report and Oracle 8i to Oracle RAC 11gr2), introduced Load Balancing and system redundancy. This upgrade reduced hardware footprint by 40%, improving system performance and improve uptime by 15%.
• Hosting virtualization: This project entailed an enterprise wide virtualization effort, leading to 70% reduction in the hardware footprint and a 15% increase in system uptime
• ISO 9000/Audits: Lead for two ISO 9000 registrars that maintain zero non- conformities. Also served as the Lead for the Microsoft license audit that produced zero non- conformities.
• SunGard DR: Lead for developing and implementing Disaster recovery plan for our hosting facility in Baltimore
• Hosting Facility migration: This project entailed moving the Hosting facility from Baltimore to a Savvis-run POD in NJ2. This will allow the organization to reduce hardware/software costs and leverage PT resources more efficiently

Confidential, Baltimore, MD

Network Administrator

Responsibilities:

• Built new hosting environment for Confidential
• Designed new environment and managed vendor relationships for purchase of all hardware/software
• Built out environment (network infrastructure, server hardware)
• Migrated existing Confidential platform from Barcelona to Baltimore
• Scaled environment for growth of Confidential network
• Developed and Managed 24x7 global support structures for global operation.
• Designed and implemented global support ticketing system
• Developed team (HelpDesk Manager and three global HelpDesk Analyst’s)
• Developed and Implemented after hours support solution
• Lead Engineer for implementation and support of all IT related Projects .
• English Anytime: This new web based platform provides students and corporate entities the ability to study outside of our speaking centers.
• BOL/ Premier: This project entailed converting our existing CD based offering to a web based platform.
• Intranet Center: This project entailed providing our global Speaking Centers with an Intranet solution for the students to study
• SSDS Split: This project entailed splitting our SSDS application into two geographical zones. This enabled our organization the ability to improve performance, implement maintenance windows and improve platform stability.
• Akamai Site Acceleration/Net Storage: This project entailed using Akamai solutions to improve student study experience by distributing our digital content on Akamai’s global network.
• Assisted VP of IT in management of Confidential IT budget, approximately $1 million
• Reduced global hardware/software costs negotiating global purchasing agreement with Dell and Microsoft.
• Strategic / Tactical guidance to globally located IT teams for project related items