SUMMARY:

A driven, adaptive, and detail - oriented technologist with over fifteen years of experience in analyzing, designing, and implementing a diverse set of information technology systems. Current focus is on automation, cloud computing, and workspace virtualization. Industry experience includes banking, contact center services, credit card services, retail, and technology. Recognized by clients, peers, and superiors for exceptional customer service, ability to context switch, technical acumen, and thought leadership.

TECHNICAL SKILLS:

• Windows Server 2003, Windows Server 2008, Windows Server 2012R2
• Windows 7, Windows 8.1, Windows 10, MacOS
• VMware ESX 5.5, 6.0 vSphere, Microsoft Hyper-V, Citrix XenServer
• Active Directory, Active Directory Federated Services, DFS, DFS-R, DHCP, DNS, Group Policy, LDAP, WINS, Windows Deployment Services, Citrix NetScaler
• Dell PowerEdge Servers, Fujitsu PRIMERGY Servers, HPE ProLiant Servers, HPE Blade Servers, HPE Moonshot Chassis, m710p, m710x Cartridges
• Wyse Thin Client Terminals, HP Thin Client Terminals, Cisco Thin Client Terminals
• KIXTART, ADSI, Windows Shell, WMI, VBScript, WSH, PowerShell
• BMC BladeLogic
• Certify Direct Control
• Citrix XenApp, XenDesktop, StoreFront, Provisioning Server, PVS Tools for Moonshot
• Computer Associates Unicenter-TNG, Unicenter-NSM
• Ivanti AppSense Environment Manager, Application Manager, Performance Manager
• HPE Systems Insight Manager, HPE One View, HPE Moonshot Chassis Manager
• Microsoft ADRAP 5.0, ADRAP 6.0
• Microsoft Deployment Toolkit (Lite touch/Zero touch)
• Microsoft Windows Deployment Services
• Microsoft Exchange 2003
• Microsoft IIS
• Microsoft Office, Visio
• Microsoft SNA Server, Host Integration Server
• Microsoft SQL Server 2008 R2, SQL Server 2012 R2
• Microsoft System Center Operations Manager 2007 R2, 2012
• Microsoft System Center Configuration Manger 2012 R2
• Microsoft Windows Server Update Services
• Quest Software GPO Admin, Group Policy Administrator
• Quest Software Active Roles Server
• SAS Systems 8.0, Systems 9.0 for Windows Server
• Sterling Commerce Connect Direct for Windows Server
• Symantec Veritas Backup Exec, Data life Cycle Manager, NetBackup, Storage Foundation for Windows, Endpoint Protection, Data Loss Prevention, Control Compliance Suite
• VMware User Environment Manager
• VMWare App Volumes

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Systems Engineer

Responsibilities:

• Subject matter expert on Windows Server Build automation on Virtual and Physical assets (HPE Blade Servers, HPE Moonshot Cartridges) utilizing Microsoft Deployment Toolkit. Responsible for engineering the overall solution for deployment, and developing the task sequences and any custom automation tasks. Responsible for operational handoff and L4 support when necessary.
• Subject matter expert and principle engineer on the firms User Environment Management and User Experience, Ivanti AppSense products in the call center space, VMware User Environment Manager for stateless VDI, and Physical Moonshot Cartridges. Responsible for engineering the overall solutions on both products. 30,000 Terminal servers worldwide, and currently 40,000 Stateless VDI’s worldwide with a target state of 80,000 by Q4 17’. Responsible for operational handoff and L4 support when necessary.
• Subject matter expert and Principle Engineer on Citrix Provisioning services providing OS streaming technology to 40,000 Stateless VDI’s currently worldwide. Responsible for operational handoff and L4 support when necessary.
• Subject matter expert and Principle Engineer on Citrix XenApp 6.5, XenDesktop 7.x Brokering technologies supporting both the call center space as well as the VDI space. Responsible for operational turnover and L4 Support when necessary.
• Subject matter expert and principle engineer in creating a VDI offering utilizing 1:1 User:Cartridge mapping on HPE m710p Moonshot cartridges for a fairly large community of developers and traders. Responsible for Creating a Gold Image to be deployed per cartridge utilizing Microsoft Windows Deployment services, and custom post deployment scripting to complete the customization and register with Citrix XenDesktop. Successful Pilot of 40 Developers complete.

Confidential, Columbus, OH

Systems Administrator, Advisor

Responsibilities:

• Subject matter expert for Windows Server, Active Directory, Group Policy, Distributed File System, virtualization technologies, infrastructure services.
• Provide 24/7 IT services support to 600+ Fujitsu internal, and contract holders systems in the form of incidents, service requests, preventative maintenance.
• Provide Group Policy design, implementation, automation, and support to Fujitsu internal and contract holders.
• Provide PCI compliance to contract holder, and Fujitsu infrastructure.
• Research and deploy remedies for other regulatory requirements to maintain company certification levels.
• Develop, maintain, and document repeatable processes.
• Develop, maintain build standards.
• Provide off-site Disaster Recovery testing.
• Provide Customer SLA Management.
• Provide leadership and mentoring for data center services Windows server support staff.
• Act as escalation point for junior-level associates, offshore technical support, and project implementation team.
• Act as Windows Server Platform representative on Fujitsu change advisory board, and voting member.
• Act as Windows Server Platform representative on Fujitsu architecture review board, and voting member.

Confidential, Columbus, OH

Systems Administrator, Advisor

Responsibilities:

• Nominated for the Chairman’s Excellence Award for designing, engineering and implementing a call center desktop strategy utilizing Citrix, Active Directory group policy, redirected folders, and Wyse thin clients to provide a consistent end user experience across all call centers. This solution also created one of the firm’s first internal disaster recovery methodologies.
• Subject matter expert for Windows Server, Active Directory, Group Policy, Distributed File System, Virtualization Technologies, infrastructure services.
• Provide 24/7 Internal IT Services support to 1100+ Systems in the form of Incidents, Service Requests, preventative maintenance.
• Provide Group Policy design, implementation, automation, and support.
• Provide PCI regulatory compliance.
• Research and Deploy remediation’s for other regulatory requirements to maintain company certification levels.
• Develop; maintain repeatable processes to adhere to standards.
• Develop Maintain Build Standards documentation.
• Provide off-site Disaster Recovery testing.
• Provide customer SLA management.
• Provide Leadership and mentoring for Data center Services Windows Server support team.
• Act as escalation point for junior level associates, and project implementation staff.
• Act as Windows Server Platform representative on Alliance Data change advisory board, voting member.
• Act as Windows Server Platform representative on Alliance Data architecture review board, voting member.

Confidential

Systems Administrator, Sr.

Responsibilities:

• Build, configure and support all production and development HPE/Dell servers.
• Resolve complex issues that may require vendor involvement.
• Provide Group Policy design, implementation.
• Provide Leadership and mentoring for Data center Services Microsoft Windows server support team.

Confidential

Systems Administrator

Responsibilities:

• Build, Configure, and Support all Production and development HPE/Dell servers.
• 2nd and 3rd tier Exchange support and maintenance.
• 3rd tier LAN connectivity support.
• Windows NT Domain Administration.
• Active Directory Design, Implementation, and administration.
• IIS Administration.

Confidential

LAN Technician

Responsibilities:

• 3rd tier Confidential support (500+ users).
• 1st tier LAN support (1300+ users, 65 Servers).
• Supervise Associate Confidential technicians.
• Coordination of projects, incident tickets, service requests.