Sr. System Administrator Resume La Grange, TX - Hire IT People

OBJECTIVE:

To obtain a position where I can maximize my knowledge in information technology, quality assurance testing, customer service, leadership and process management.

EXPERTISE AREA:

ITIL best practices
Complex problem solving
Windows client - server application administration
Software Development Lifecycle
QA Testing
LANDesk
SCCM
WSUS
Application packaging for deployments
AdminStudio
VMware
ServiceNow
Microsoft Administrative Tools
Microsoft Active Directory
Microsoft Group Policy Management
DHCP, DNS
OS Migrations
Asset Management
Patch management
Change Management

PROFESSIONAL EXPERIENCE:

Confidential, La Grange, TX

Sr. System Administrator

Responsibilities:

Troubleshoot and resolve complex software and network issues.
Manage Windows systems in a highly secured network, with Active Directory, group policy, ADFS, and clustering. Manage physical and virtual Windows servers in a VMware ESX environment.
Develop, test, deploy and manage application distribution packages and security patches.
Assess and mitigate security risks including but not limited to: system configurations, vulnerabilities, patch management and change management.

Confidential, Austin, TX

Sr. QA/QC Analyst

Responsibilities:

Gather stakeholder and system requirements.
Design and implement test plans, test cases and test scripts.
Perform unit, system, functional integration, interface and user acceptance testing.
Troubleshoot and document any bugs or defects.
Manage Testing Anywhere client-server application.
Develop automated test scripts for regression testing and automating business processes.

Confidential, Austin, TX

Sr. Systems Engineer

Responsibilities:

Manage LANDesk Management Suite and SCCM servers.
Developed procedures for application package development/distribution and security and patch deployments.
Develop, manage and unit test application distribution packages and security patches.
Manage scheduled deployments for applications and security patches.
Develop custom MSI’s using AdminStudio, Develop custom scripts for deployments packages.

Confidential, Austin, TX

Supervisor, Desktop Support

Responsibilities:

Consolidated 5 Desktop Support departments into one centrally managed group.
Supervised new consolidated team responsible for the procurement, deployment, installation, repair, maintenance, and management for all desktop/laptop computers, peripherals, network printers and video conferencing equipment for multiple sites throughout central Texas.
Managed two area supervisors with 14 employees; provided leadership and direction to staff including coaching, counseling and disciplinary action.
Created and Managed budget for dept. in excess of $1.5 million.
Frequently met with key personnel to ensure that the end-user computing needs are met across all business units.
Researched and provided direction for future computing needs.

Confidential, Austin, TX

Sr. Desktop Support Technician

Responsibilities:

Worked as a desktop support team lead supporting desktop computers and peripherals in a LAN/WAN environment.
Assessed the technical needs of our customers, research new trends.
Worked with all levels of IT to help maintain the appropriate level of communication and ensure excellent customer service.
Coordinated Windows migration project from Windows 2000 to Windows XP. Projects included testing current applications, reimaging hardware and replacing hardware.
Managed departments assets, including the purchasing of desktops, laptops and peripherals as needed

Confidential, Austin, TX

Quality Assurance Analyst

Responsibilities:

Developed procedures to ensure that all information systems products and services meet organization standards and end-user requirements.
Test software to ensure proper operation and freedom from defects. Document and resolve all testing issues and problems.
Developed test plans and test scripts.
Performed functional and integration testing for Windows desktop applications.
Responsible for managing Active Directory and Netware test servers and clients that tests all OS upgrades, applications, and hardware upgrades before moving to production.
Developed and maintained Zenworks software deployment packages for over 2000 clients.
Managed software deployment groups across entire organization.

Confidential, Austin, TX

Desktop Support Technician

Responsibilities:

Worked alone and as a team member providing desktop support to ensure that all client technology items are properly working and maintained.
Task included: troubleshooting hardware, software and network connectivity issues, computer builds, OS installations, 32-bit hardware and software client upgrades, software installations, HP LaserJet printer repairs and cable runs.
Managed Novell Netware user accounts, groups, printers and login scripts

We provide IT Staff Augmentation Services!

Sr. System Administrator Resume

La Grange, TX

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship