SUMMARY:

• I am an Enterprise - level, Mid-Career Systems Engineer/Administrator. Systems engineering and solution providing is my talent. Relationship building and providing stellar, world-class customer service is my passion.
• I look forward to speaking with you and am excited about the prospect of working together.

SUMMARY:

• Global Systems Engineer with Enterprise-scale I.T. background.
• Requirements gathering, project management, technical leadership and experience with supervising global teams.
• User acceptance testing and global system deployments and upgrading lead on several projects.
• Global licensing coordination of enterprise-scale servers and software.
• Dependable, Punctual and a team player, not afraid to take the reins.
• World-class interpersonal skills and relationship building
• Customer service thought leader

EXERTISE AREA:

• Production System Patching
• Systems and Security Compliance (HIPAA, CJIS)
• Disaster Planning and Recovery
• Project Management
• Outstanding Customer Service
• Systems and Server Administration
• Process Improvement
• Process Documentation
• Global Team Management

TECHNICAL SKILLS:

• Global Application Deployment: Disaster planning and documentation
• Systems Planning and Patching Synology NAS devices
• SaaS / Cloud CRM / ATS / Source code repository administration experience at a global level.
• Performance tuning and optimization based on metrics
• Process / procedure manual and instruction document creation
• Salesforce.com CRM customization and deployment administrator
• Requirements gathering, vetting, development processes, User Acceptance Testing (UAT), architecture/systems planning, Technical writing, Global communications
• Server Architecture / Management Microsoft Server 2008R2, 2008, 2003, MSSQL, Server Clustering. Failover design. License and Compliance, Windchill PDMLink, PTC System Monitor, Active Directory, Risk Management, Desktop Engineering, Root-cause analysis with application / hardware vendor. Upgrades and patching planning and execution. Large-scale architecture design and process implementation.
• Process Efficiency Lean Six Sigma methods, requirements management, application consultant. Managing global teams for follow-the-sun support of applications / servers. Streamline processes flows for troubleshooting and routing or escalation of issues. Performance tuning with vendors / customers. Global APM deployment to resolve incident management issues. SOX compliance and inter-company compliance methodologies.
• Leadership Technical lead in all positions. Team leader globally for systems rollout. Engineering project leader, Six Sigma project mentor, team supervisor.

PROFESSIONAL EXPERIENCE:

Confidential, Sarasota, FL

Resident Systems Engineer

Responsibilities:

• Mission Critical Emergency 911 systems mgmt. in Sarasota, FL
• Management of Always-on SQL environment
• 99.99999% uptime compliance
• Criminal Justice data warehousing and compliance ownership
• Management of all 911 dispatch workstations and infrastructure
• E911 / ArcGIS mapping ownership for 911 dispatch center
• Customization of User Interfaces based on requirements gathering

Confidential, Bradenton, FL

Sr. Systems Engineer

Responsibilities:

• Lead engineer for software development firm
• Created monthly server patching committee
• Implemented fiber channel network for SAN
• Exchange to O365 migration
• Established enterprise-wide security best practices with password policies and systems configuration

Confidential, St. Petersburg, FL

Sr. Global Design Engineer

Responsibilities:

• Primary point of contact for all Jabil engineering applications globally.
• Managed up to 5 resources globally; Technical lead for FDA validation of Global application systems.
• Creation of process / procedure manuals and methods
• Hardware and systems fine-tuning based on metrics and benchmarking
• Implementation of scripts to reduce hands-on overhead
• Lead Engineer for all technical requirements gathering projects and also point of contact for hardware and software vendors.
• Global application licensing and compliance point of contact.
• Established many vendor "train the trainer" projects, empowering user to adopt applications and form change boards.

Confidential

Global Design Application Administrator I/II

Responsibilities:

• Delegating support duties to subordinates globally
• Creation of "follow-the-sun" support system. Created ServiceDesk to customer workflows, increasing efficiency and competence of staff for level 1 - 3 problems / issues.
• Compuware / dynaTrace VIP guest presenter at PTC live global event for systems monitoring / troubleshooting best practices and methodologies.
• Planning and forecasting for global rollout of application licensing triad systems.
• Technical lead for global rollout of state-of-the-art data warehouse systems and SAP to application communications projects for unification of systems.

Confidential

Sr. I.T. Technician / Lead

Responsibilities:

• Management of 5 technicians and executive level, world-class support for Jabil CEO and Executives at World HQ in St. Petersburg.
• Implemented 4 quadrant SLA user-incident tracking system to reduce (MTTR) Mean-time-to-resolution from 52 days to 4 days.
• Implemented work tracking methodologies to eliminate waste, improving ticketing queue numbers from 200 tickets average to 18 average.
• Lead Six Sigma DMAIC project to reduce drastically the user-onboarding process and IT procurement of assets, eliminating needless delays and increased output for new hires.
• Server backups / restore / archiving procedures
• Technical lead for Enterprise Google Mail testing and adoption; Google Mail project site lead for Global HQ.

Confidential, Largo, FL

Technician Lead

Responsibilities:

• Technical point of contact for NCS media department. Implemented Set-top-boxes for streaming content to users.
• Lead for Cisco VoIP rollout initiative. Point of contact for I.T. policy change review board (technical portion).