PROFESSIONAL SUMMARY:

• Experienced Lead Systems Specialist and Network Solutions Architect with advanced knowledge of information systems, applications, and telecommunications.
• Able to ensure the privacy and security of Information assets of the organization.
• Expertise from designing to implementing systems including automated network scanning systems to ensuring stability and security to the network.
• Known for team work, analysis and follow through. Core competencies include:

TECHNICAL SKILLS:

• Configuration
• Network Topology
• Enterprise Software Distribution
• NT Domains
• Information Security
• Operating Systems

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Solutions Architect

Responsibilities:

• Support the Technology Design Studio Network team with equipment for various Passive Optical LAN (POL) manufacturers.
• Responsible for installing and configuring a range of network equipment with a focus on switching and basic routing.
• Independently configure network equipment under the direction of senior staff members.
• Familiar with various copper and fiber cabling types.
• Possess knowledge on a variety of local area networking (LAN) technologies, network cabling practices, and communicate in a courteous and professional manner to our customers.
• Highly detail - oriented, organized, and possess analytic and problem-solving abilities.
• Excellent interpersonal skills as well as verbal and written communication skills.
• Experience in implementing and/or configuring switched network solutions
• Experience with routing and WAN technologies.
• Configuring network equipment from scratch based on requirements for VLANs, QoS, PoE, and STP.
• Proficient with current network technologies and related communications standards.
• Review requirements and specifications developed by others and make product and design recommendations.
• Provide technical support on network installation projects.
• Able to lift equipment and install in rack as well as climb a ladder.
• Experience with outside plant (OSP) infrastructure, FTTH, GPON, EPON, and related Passive Optical Network (PON) technologies.
• Working knowledge of firewalls, WAN routing, Active Directory, Linux, and VMWare.
• Experience configuring VoIP systems or wireless controllers and access points.

Network Engineer

Responsibilities:

• Network Engineer serving as primarily in support of Network Operations by managing customer devices, identifying sources of problems, and resolving configuration issues
• Advanced troubleshooting/problem determination skills with Cisco products to include the ability to isolate and resolve end-to-end connectivity issues with CPE router and Telco circuits, coordinating any required testing or dispatch among site, vendors, and telcos/LECs
• Knowledge of basic IP routing, routing protocols BGP and EIGRP, MPLS and QOS, VoIP, SNA, DLSw+.
• Engaging equipment and service vendors that support network operations
• Directly interfacing with clients; responding to client requests, and notifying clients of network problems and business impacts
• Direct interfacing with various internal groups to resolve client’s network and security issues
• Understanding and reviewing action plans for planned and unplanned changes to client's network/infrastructure
• Strong verbal communications and listening skills to provide exceptional customer service
• Performing root cause analysis, complex implementations and network configurations
• Handling performance monitoring and management, interpretation and reporting
• Experience troubleshooting technical LAN/WAN related problems
• Experience using trouble ticket tracking system
• Substantial knowledge of Incident, Change, Problem Management processes

Network Engineer

Responsibilities:

• Network Engineer in Network Operations Center providing technical support in all areas of Networking - routing, switching, VPN, firewalls, OSPF/BGP, LAN/WAN
• Possess technical understanding of communications networks, such as protocols, network components, design elements and architecture
• Experienced with the installation and configuration of hardware components and peripheral devices
• Knowledgeable regarding platform operating systems router platforms, LAN, WAN, and router protocols and how they interact with the network
• Assists with the implementation of MPLS / LAN based configuration of internal LAN based VRF and mapping them to the VLAN for tagging
• Possess skills in Layer 3 and 2 routing and switch and experience with Cisco 7600 and 6500 platforms
• Experience with Cisco routers and catalyst switches including 1800, 2800, 3745, 3750, 3800, 3900, 3550, 4500, 6500, 7200vxr, 7300, and 7600
• Experience troubleshooting technical LAN/WAN related problems
• Substantial knowledge of Incident, Change, Problem Management processes
• Thrives working in a collaborative engineering team; sharing ideas, documentation, and responsibilities
• Experience with enterprise support tools such as CiscoWorks, BT Diamond IP Control, HP OpenView, HP Network Node Manager, Solar Winds, Orion, Argent
• Working knowledge of ITIL framework, Change management, incident management, service management, and service delivery, SLAs
• Project Management and understanding of deliverables and meeting project deadlines and milestones
• Experience in providing IT service to a customer with focus and understanding the importance of operational support

Lead Systems Specialist/Technical Supervisor

Responsibilities:

• Systems Engineer in Enterprise Software Distribution; 150K+ node hybrid global Enterprise network
• Managed 11 LAN Manager employees and contractors for onsite server and systems support
• Maintained multiple NT Domains, Windows 2000 Active Directory, Unix, Wireless Wifi and Remote Access
• Network topology includes TCP/IP protocol with DHCP, DNS, gateways, subnet masking, firewalls, VPN, VLANS, RIP, IS-IS, OSPF, EIGRP, BGP, VTP, RSTP, RVSTP, PPPoE, Frame Relay and VoIP
• Used Remote Control software - SMS, BMC Marimba, Dameware and VNC for Electronic Software Distribution and support
• Configured Operating Systems including Dos, Windows 95, Windows NT 3.51, 4.0, W2K, XP, Vista, 2003, Windows 7, Windows Server 2003, 2008, 2012
• Supported application software including MS Office Suite 95, 97 2000, Lotus Notes, Extra terminal emulation, Norton Antivirus Corp Edition, MS Exchange, MS Outlook
• Created and maintained User accounts, Shared resources and access on network, Network Array Storage
• Supported many customized software packages and hardware types
• Performed Tier 3 technical support for desktops and servers
• Managed projects and routine workload