SUMMARY:

• 13+ Years of IT experience in Application and Platform Support Services and systems administration.
• 6+ years of experience in Adobe (Day CQ) AEM Application Support, Systems Integration and Platform Support for WCM platform implementation.
• Managed and supported large and multiple public websites like leveraging Adobe CQ 5.4, 5.5, AEM 6.0 and 6.1 Enterprise Content Management suite of products.
• Experience in Server Administration of Windows and RedHat different LINUX platforms.

TECHNICAL SKILLS:

• Adobe Experience Manager CQ5.4, 5.5 & AEM 6.0
• Web Server/dispatcher, LDAP, Adobe Frame maker 11 and other 3rd party tools.
• Single Sign on (SSO) using LDAP and OAM
• RedHat Linux Server Platform.
• Windows Server 2008 / 2012
• VMWare ESXI 4.5, VSphere, VCenter.
• Monitoring tools new relic, Gomez, IBM Tivoli, TGIM, SCCM

PROFESSIONAL EXPERIENCE:

Confidential

Adobe AEM Administrator

Responsibilities:

• Installed and upgrade Adobe Experience manager (AEM) Author, Publish instances and Dispatcher Configurations in UNIX platform.
• Installation of Nodejs server and integration PM2, memcache and npm versions on application Nodejs, service.
• Worked on implementation of new technology Nodejs and integrating it with CQ.
• Building Inactive site and Active site and adding server set up to the current active a possible way to flip the VIP and thus saving lot of effort and down time of site and build out new production DR environment.
• Resolve environmental and configuration issues on production environments.
• Continues production deployments to AEM and Nodejs services and automated deployment through release management tools. Optimize performance and create stability.
• Lowes.com and Lowesforpros.com site 24/7 support.
• Implement Adobe recommendations to configuration files. Migrate content from difference sources to AEM or Day CQ. And manage configurations.
• Lowesforpros.com site migrated from windows to UNIX platform.
• Performed and scheduling AEM system maintenance activities.
• Implement Adobe Experience Manager (AEM) solutions. Install, maintain and upgrade AEM different versions. Configured AEM application, web server, monitoring tools, operating system in high availability environments.
• User and access management, Content sync from production to lower environment and handling lower environment deployment, as per new requirement adding new services to production.
• Using Splunk, Nagios and Dynatrace for monitoring services

Adobe AEM Administrator

Responsibilities:

• AEM application and Apache Web server installation on Linux servers with all the necessary requirements and delivering the environment on time.
• AEM Application data refresh from one environment to other environment.
• User and group management on AEM application.
• Creation, Building, Installing/Deploying new packages on AEM environments and automated deployment through release management tools.
• Involved in Performance and load testing and Implementing Adobe recommendations wherever required to configuration files.
• Various system performance optimization, stability and scalability efforts in Adobe Platform including AEM Clustering, JVM Tuning, Application performance tuning, Network and Storage optimizations etc.
• Response time, initial analysis of Heap dump and Thread dump to prevent abrupt environment slowness.
• Doing regular AEM system maintenance activities(Tar PM optimization, Tar PM Index Merge, Consistency Checker, Data store Garbage Collection, Data Store Consistency Check, Workflow and Audit purging and AEM Hot backup, Re - indexing)
• Proactive Monitoring (24 X 7) of both Author & Publish Environments as well as activation/replication queues.
• Root cause analysis of recurring defects and incidents. Resolving environmental and Configuration issues related to application environments. Adobe AEM6/Hot Fix patches management.
• Periodic and scheduled backup & recovery of the application i.e. CRX repository.
• Platform Level Performance Monitoring & Tuning, Metrics collection, Documentation, Automation through Scripts, Standardization and Incident management.
• Implemented AEM Platform monitoring & Reporting solutions using New Relic & Gomez tools
• Content migration from prod to non- prod and testing environments
• Creating & maintaining project related documents.

Adobe AEM Systems Integrator

Responsibilities:

• Responsible for installing and upgrade of Adobe AEM 5.4 and 5.5 Author, Publish instances and Dispatcher Configurations using IIS 7.5 on Windows 2008 servers.
• Configuring SSO, LDAP, FAST Search and SiteMinder Web Agent with Adobe AEM, AEM Application Cluster and Dispatcher, replication agents, resource mapping, changing default password, OSGI (Open Source Gateway Interface) configuration.
• Deploying new code releases and content to various environments like development, test, Day one and production. Planning our AEM deployments and maintaining AEM environments up & running.
• Setting up AEM service as a windows service and troubleshooting.
• Maintaining AEM performance monitoring, working with logs, making a backup of the environments, monitoring replication agents and backing up of repository .Collecting the request, access, iip and error, thread dump and heap dump logs etc
• Managing nine development environment, test, day one (pre-prod), and preview and Production environments in INTEL.
• New web site’s hosting using CHI platform. And integration with reporting service and database service.
• Coordinating with Intel WSSG team for new environment setup and website issues resolving.
• Deploying new code to different environments like development, test, Day one and production, planning our MT Broker project deployments and maintaining MT Broker project up and running
• Various system performance optimization, stability and scalability efforts in Adobe Platform including AEM Clustering, JVM Tuning, Application performance tuning, Network and Storage optimizations etc.
• Implemented AEM Platform monitoring & Reporting solutions using New Relic & Gomez tools

Data Center Systems Support Engineer

Responsibilities:

• Installation, Administration and Configuration of Windows 2003, 2008 Enterprise servers
• Supported over 100 servers, running Windows 2003 & 2008 operating systems. Build, configure and deploy VMs and templates.
• Updating and maintaining server’s hardware drivers, firmware, software and service pack’s to proactively ensure optimal performance.
• Attending daily status and incident calls on issues, file system corruption on production server and production major H/W failure, shared folder permissions, cluster issues.
• Scheduled weekly backup of data & system state backup of critical servers using Windows NT backup. Weekly backup logs / restoration logs have been reviewed data recovery and disaster management planning.
• Performing health status checks on Domain Controllers and rectifying errors on the same.

Systems Support Engineer

Responsibilities:

• Deployment & administration of Domain controllers on Windows 2003 - User & group management, creating domain group policies & OUs, server hardening and of DNS & DHCP servers - zone file updating, creating forward zone, creating address pool scope and reserving IP in DHCP
• Deployment & administration of Symantec Antivirus - remote client installation, monitoring console for old definitions and disabled clients, reviewing risk and audit logs. And WSUS server - approving patches, work on not reporting clients, making patch test report by reviewing the event, patch and monitor logs, generating Reports, synchronizing with parent server.
• Creating the batch files for taking Servers SSB backups, Event logs, pushing patches with PSEXEC to all systems, running various scripts for system administration jobs.
• Lotus Notes Domino R6.5, 8.0 & 8.5 - solving client related problems, lotus configuration, local replication, configuring achieving, and same time client.
• Preparing reports like availability, monitoring, Security metrics etc, as per the ITIL process.
• Planning and Conducting periodical System and Software Audits, BCP drills, VA tests etc according to company policy.
• Solving issues related SCCM client registration in the SCCM console, generating Admin Rights, software inventory report, share folder reports and workaround for any deviation found in this report.

Support Engineer

Responsibilities:

• Windows 2000 & NT servers - administration of ADS, DNS, DHCP, managing user & groups accounts, setting files & folder permissions.
• Configuring Network setup for XP, NT workstation & 98 clients, VNC remote connectivity
• Configuring Outlook Express & Remote administration using VNC.
• Configuring Network Printers, scanner, LaserJet & inkjet printers in the network.
• Configuring Microsoft Outlook clients & same time client.
• Managing Asset Database & Software Licenses.
• Design Managing Vendors
• Anti-Virus - Norton, removal tools, updating virus definitions & patches.

Confidential

Support Engineer

Responsibilities:

• Installing OS like Windows XP, 2000 professional & 98.
• Configuring TCP 10/100 base networking - peer to peer & client/server, connecting to domains, configuring shared printer, installing MS Office, Visual Basic, Oracle and end user software’s.
• Assembling & Troubleshooting of P3 & P4 computers.
• Installing & configuring NIC card, SCSI card, Web camera, Scanners & Printers.
• Managing the Helpdesk Operations.
• Regular Check for New Vulnerabilities of Microsoft and applying them as and when required.
• Managing the Records of the Hardware parts which has come from IBM for both the Laptops, Work Stations and Desktops