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Infrastructure Management Sr. Analyst Resume

SUMMARY:

  • To attain a position in the Information Technology field where knowledge and enthusiasm will have application.
  • Over 15 years’ experience in Microsoft Operating systems (Server and Desktops)
  • Over 15 years’ experience in Active Directory maintenance and support.
  • Over 7 year’s Data Center operations and support.
  • Over 4 year’s remote systems support
  • Over 20 year’s supervisory experience
  • VMware Certified Associate - Data Center Virtualization

TECHNICAL SKILLS:

  • Network administration of all Windows DNS, File, Print, Proxy, DHCP, and Wins Servers to include VMware Support as well as Desktop Support.
  • Operating Systems including Cisco IOS, all Microsoft Operating systems from Windows 3.11 to Enterprise Server 2008 R2
  • Office Applications such as Microsoft Office Suite 97 as well as 2000, 2003,2007 and XP.
  • Desktop Publishing and Graphics applications including Adobe PageMaker, Adobe Photoshop, Microsoft Publisher 97 and 2000 to name a few.
  • Hardware support experience to the Motherboard on Dell, Compaq, HP and Gateway Desktops and Servers.
  • NT4, W2K, W2008 Cluster and Raid Array experience
  • Experience with Server hardware such as Dell, Compaq and HP as well as tape vaults and Arrays by the same manufactures
  • Experience in ITIL processes

PROFESSIONAL EXPERIENCE:

Confidential

Infrastructure Management Sr. Analyst

Responsibilities:

  • Diagnose and resolve hardware or software issues as needed.
  • Apply software patches and updates as part of a scheduled maintenance routine.
  • Maintain and monitor data backups for disaster recovery operations.
  • Perform daily system monitoring, verifying the integrity and availability of all server hardware, system resources and key processes.
  • Develop and maintain installation and configuration procedures.
  • Perform user access audits as part of a monthly or quarterly routine.
  • Participate in on-call rotation duty for critical production issues.
  • Contribute to new system deployment projects.
  • Conduct quarterly and annual Payment Card Industry Data Security Standard ( PCI DSS ) assessments
  • Conduct monthly quarterly and annual Xerox Security assessments.
  • Taking courses on Azure in preparation for moving to the Cloud.

Confidential

System Engineer

Responsibilities:

  • Responsible for environment monitoring i.e.: Smoke & fire, detection, generators, chillers etc.
  • Monitor network issues/problems
  • Insure tickets are distributed to the correct group for resolution
  • Part of a 24/7 Production monitoring team
  • Responds to Monitoring alerts using a suite of different monitoring applications, such as HP
  • Operations Manager, a couple BMC Software applications, etc.
  • Symantec Net - Backup Tape library monitoring, including tape rotation and scratch tape availability
  • File and system restoration responsibilities
  • Removing systems from monitoring for patching, decommissioning etc.
  • Adding new systems to monitoring as well as restoring systems to monitoring
  • Initially used Remedy ticketing system but recently cutover to Service Now

Confidential

Technical Support Specialist

Responsibilities:

  • Trained on Aircraft and Satellite communication equipment

Confidential

System Administrator

Responsibilities:

  • Part of a team doing an upgrade of a Nation - Wide POS System
  • Responsible for the upgrade of the Back-end Server and Workstation
  • Configure Solid State Servers and Workstations before delivery to site for installation
  • Insure the correct Windows Server image package are preinstalled on Servers
  • Performed system Patching and Security update operations using WSUS
  • Responsible for the replacement of receipt printers as well as re-imaging the Print Terminals
  • Insure the correct User permissions, users and rights are set on Servers after the re-image process
  • Confer with the on-site Technicians for proper and repeatable installation of all equipment

Confidential

System Administrator 3

Responsibilities:

  • Responsible for Remote Administration of over 400 Windows Servers located all over the US and Canada
  • Was responsible for a Project of the build - out of 2 completely New Environments in Canada installing Server 2008 and 2012 R2 remotely using multiple VCenters and image packages
  • Assigned NAS drives and applied access permissions
  • Added Security permissions and User Groups to systems
  • Insuring all the System Monitoring was installed correctly. Such as NetIQ and Spectrum
  • Insured the System Backup app was reporting to the correct Backup Network
  • Helped to insure Custom apps were working correctly
  • Added Static Routs to systems for cross platform/Network communications
  • Supported other customer changes and updates
  • Responsible for 24-7 operation support of customer systems
  • Was responsible of building and configuring over 200 Server systems on VM Hosts to include the number of drives, RAM, NIC configuration, correct patch level etc.
  • Configured 75 Windows Server 2012 R2 systems using Cisco Unified System Console
  • Supported the State of California Courts systems remotely
  • Performed complete Disaster Recovery operations
  • Supported Windows Operating systems from Server 2000 - 201 2 R2
  • Monitored and resolved service requests submitted to the team.
  • Part of a team that supported 6 different clients with approximately 20,000 users and 2 -3,000 systems virtual and physical
  • Responded to alarms and events generated by various monitoring tools and/or dashboards.
  • Insured systems using Symantec NetBackup and IBM Tivoli were correctly backed up and restored complete systems and/or files as needed
  • Involved in ongoing Projects for system performance improvement, application Development and integration etc.
  • Reviewed and upgraded all managed systems including operating system patching using WSUS.
  • Performed troubleshooting for various issues presented to the team.
  • Participated in an on-call rotation on a 24x7x365 basis.
  • Used REMEDY and CA s Service Desk ticketing systems
  • Participated in Change Management Review for system planned changes and or outages.
  • Participated in SLA reviews and policy changes

Confidential

System Administrator/Desktop Supervisor

Responsibilities:

  • Responsible for the Domain level support of 200+ users
  • Responsible for insuring all Microsoft Desktops were configured and operating correctly
  • Maintained Exchange email system to include Smartphone connectivity
  • Used PowerShell for Administering the Exchange environment
  • Supervised 2 other employees
  • Communicated with the remote sites to insure connectivity and all standards were met
  • Insured any new users were added to the correct Security groups
  • Monitored, restored and configured Symantec NetBackup
  • Performed system Patching and Security update operations using WSUS

Confidential

Remote System Administrator

Responsibilities:

  • Maintained over 50 different 2 and 3 node 2000, 2003 & 2008 Microsoft Server clusters. Most were SQL with multiple instances and databases.
  • Had overall responsibility for over 4000 Physical and Virtual Server systems all over the world
  • Analyzed logs, tracks and resolved complex software/hardware matters of significance pertaining to networking.
  • Solved connectivity issues with, printer, servers, and applications to meet business needs.
  • Assigned NAS drives and applied access permissions
  • Coordinated hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommended resolution to complex matters of significance and coordinated the implementation of the approved course of action.
  • Coordinated and monitored troubleshooting to isolate and diagnose common system problems; documented system events to ensure continuous functioning. Recommended course of action and implements as approved.
  • Oversaw the installation of client department - specific applications and systems. Ensured installations are in accordance with appropriate operating procedures; determined revisions or updates to installation as needed.
  • Coordinated testing, upgrades and configuration of system files and services. Ensured changes are in accordance with appropriate operating procedures; recommended revisions or changes based upon results.
  • Performed system Patching and Security update operations using a proprietary application much like WSUS
  • Prepared for and prescribed approaches to possible downstream implications
  • Involved in ongoing Projects for system performance improvement, application Development and integration etc.
  • Utilized ITIL Model for recording changes and problem activities.
  • Used HP s Suite of System management tools. Including HP Service Center (Ticketing and Configuration suite)
  • Was responsible for adding and removing systems from Active Directory, to include insertion in proper Org. Unit.
  • Insured any new users were added to the correct Security groups
  • Added Security permissions and User Groups to systems
  • All work was done using VLan as well as RDS connections
  • Monitored and resolved service requests submitted to the team.
  • Responded to alarms and events generated by various monitoring tools and/or dashboards.
  • Reviewed and upgraded all managed systems including operating system patching.
  • Performed troubleshooting for various issues presented to the team.
  • Insured systems using Symantec NetBackup and IBM Tivoli were correctly backed up and restored complete systems and/or files as needed
  • Part of a team that supported 30-40, 000 users and over 4,000 systems virtual and physical
  • Participated in an on-call rotation on a 24x7x365 basis.
  • Participated in Change Management Review for system planned changes and or outages.
  • Participated in SLA reviews and policy changes

Confidential

Desktop support

Responsibilities:

  • Short term project to provided technical assistance to the Desktop Section in rolling out much needed Desktop security patches using LANDesk.

Confidential

Technical Analyst I

  • Providing Level III support to all Dell (2800, 2900 & the New R series) and IBM (345) Servers on the APSC Domain
  • Supported Microsoft Servers using Microsoft Server 2000 - 200 8 R2 Operating Systems
  • Imaged 400+ Microsoft Servers with Microsoft Server 2000 - 200 8 R2 Operating Systems using Symantec Ghost
  • Installed Clustering Technology on Microsoft 2003, 2003R2, 2008 and 2008 R2 Operating systems
  • Troubleshoot and monitor error logs
  • Schedule System outages as necessary for Hardware and or Operating system repairs
  • Rotating 24hr Enterprise callout support
  • Advised management on possible trends noticed
  • Change Management support (CMDB)
  • Utilized ITIL Model for recording changes and problem activities.
  • Assigned NAS drives and applied access permissions
  • Insured any new users were added to the correct Security groups
  • Added Security permissions and User Groups to systems
  • Gathered WWPN information to connect to the correct SAN Device
  • Responsible for returning defective parts to manufacturer and receiving their replacements
  • Train and advise Technicians with less experience
  • Active Directory Management
  • Insuring the correct Security Groups are configured on each Server
  • Responsible for maintaining, upgrading and creating all Server Images
  • Responsible for Hardware and Operating system Support of over 800 Windows Servers Located all around the Confidential
  • Responsible to insure there's on hand replacement equipment (Hard Drives, RAM, Servers, and Processors etc.) on hand always.
  • Upgraded the Firmware and Drivers on our Network Appliance Storage Equipment
  • Provided Support for our remote sites

Confidential

Information Technology Specialist

Responsibilities:

  • Installed and configured SCCM for monitoring and Patching on the Domain
  • Providing Desktop and Network Support for area users (100)
  • Active Directory management
  • Group Policy management and implementation
  • Anti - virus management
  • IT Equipment purchasing
  • Desktop and Server rebuilds (hardware and software)
  • Monitor Network and User Security policies
  • Lotus Notes Administration (6.51)
  • Network administer for 2003 Domain Controller and Servers
  • Migrated Domain from Microsoft NT4 to Microsoft 2003

Confidential

Desktop Support/ Network Administration

Responsibilities:

  • Providing Tier 2&3 Support to 4,000 Win NT 4 Operating System, Win 2K Server Operating System & Win XP desktop Computers and Servers used by SRP Personnel
  • Team Leader in the rollout of Office 2K, QWS3270, Rumba 2K, and other utilities as well as system performance and tuning
  • Hardware Support for assorted Compaq Desktop and Micro - Station Systems
  • Administrator for 36 NT4 and W2K Servers (Dell & Compaq)
  • Monitor and Schedule Backup processes (Tivoli Storage Management)
  • Remote Desktop Management (VNC)
  • Recommended security improvements as well as System improvements to Management Staff
  • Team member in the new design and Rollout of W2K operating system and desktop software for POB (250 users)
  • Administer Norton Server farm
  • Cluster server Installation (NT & 2K)
  • Implemented Microsoft SMS 2.0
  • Hardware and Software inventory
  • User and computer security and account management
  • Applied security policies on files and folders
  • Migrated 250 users, Desktop systems, and 36 Servers from NT4 Domain to a W2K Domain

Confidential

Network Administrator

Responsibilities:

  • Provided Tier 2&3 support through Installation and configuration of new systems and software, to include end - user training
  • Hardware and Software support for Dell OptiPlex Desktops, Latitude Laptops, Power Edge Servers and Power Vault Tape Back-up
  • Maintained users, groups, printers, and accounts on 5 Windows NT4 Servers and 200 Workstations
  • Respond to customer trouble calls in a timely manner
  • Troubleshoot and resolved Ethernet and Fast Ethernet network connectivity problems using TCP\IP
  • Migrated users personnel e-mail accounts from Netscape to Exchange
  • Project team member in the migration of users, printers, Servers, and workstations to new Domain
  • Trained existing and new personnel on the system changes and Network Infrastructure
  • Migrated Workstations, printers and Server s to a different subnet
  • Project lead for a robust Back-up strategy to insure full system recovery
  • Added member servers such as print, file and key servers to Domain
  • Server Optimization and tuning experience
  • Enterprise Administration Experience

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