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Desktop Engineer/lan Administrator Resume

Chicago, IL

SUMMARY:

Network / LAN Administration / Desktop EngineerProvide detailed, methodical and logical troubleshooting for all end - user issues drawing on 13 years of exemplary, Tier III LAN, and Desktop Support/Engineering experience and 25 years of solid, customer service skills.

AREAS OF EXPERTISE:

  • Project Management
  • Relationship Building
  • Cisco Hardware Installation
  • Customer Service
  • Network Design/Troubleshooting
  • Windows Server Installation

TECHNICAL SKILLS:

Operating Systems: Windows 9x - 7,8.1, 10, Novell, multiple distro’s Linux, MSDOS, Mac OS X, iOS, Android.

Testing Tools: Neotrace/Wireshark, ICMP, Telnet, Putty, Tera Term, ARP, RARPSoftware BMC Service Desk, MS Office 97 - 201 6/365, Citrix, Cisco VPN/AnyConnect, Cisco IOS 13, Remedy, Lotus Notes 9.0, Cisco ASDM 6.6

Hardware: Cisco, Netgear, Dell servers, HP, Lenovo/IBM, MPC, Dell desktops, laptops, HP & Xerox printers, all-in-1 devices, scanners, PDA’s, Blackberry, Apple and Android Smart Phones.

Other: Digital audio, music / sound composition, engineering and mastering.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Desktop Engineer/LAN Administrator

Responsibilities:

  • Provide full spectrum IT desktop and network support for 800+ users in a Microsoft/VMWare environment.
  • Provide administration, troubleshooting and reconfigurations for all VLAN’s and all LAN switching.
  • Develop and manage all IBM Lenovo desktop/laptop standard images, perform regular updates to images,
  • Primary LANDesk Administrator and Engineer for all end user assets on network, imaging, data migration, patch management and automated application deployment.

Technologies Utilized and/or Supported: Windows XP/7/8.1/10 and Server 2003/2008/2012 ; VM Ware ESX Server 6.0 IBM H Chassis/blade; Cisco routers and Catalyst switches, ASA 5505, 5515, Firewalls via Cisco IOS and ASDM 7.1.2, Mac OSX, iOS, iPad iPhone, Android phones and tablets, various distro’s of Linux. Office 365

Confidential, Chicago, IL

Vice President, LAN Administrator / Project Manager

Responsibilities:

  • Built a Rehearsal/Recording studio business and was integrated into all aspects of the company build.
  • Designed, installed and configured WAN/LAN, Server, NAS, PBX and audio infrastructures.
  • Installation and configuration of all desktop and peripheral hardware and software.

Technologies Utilized and/or Supported: Windows 7 and Server 2003-200 8; Dell PowerEdge Server; WAN/LAN; Cisco 2600 series router and Catalyst 3800 switch via Cisco IOS.

Confidential, Chicago, IL

LAN Administrator / Project Manager

Responsibilities:

  • Provided Tier III helpdesk, desktop, network, and server support to 200+ clients in three regional offices.
  • Maintained File, Print, Exchange, Domain Controller servers, Server Backups, data cleanup and archiving.
  • Installed Dell Windows servers, Cisco Networking and assisting with Cisco IP Phone system rollout.

Technologies Utilized and/or Supported: Windows XP/Vista/ and Server 2000/2003; Dell PowerEdge Servers and EMC SAN; Symantec Backup Exec Version 9.1.; MS Office XP/2003/2007; Citrix; WAN/LAN; Cisco 2600 series routers, Catalyst 50 00 and 65 00 switches via Cisco IOS.

Confidential, Chicago, IL

Tier III Support Analyst

Responsibilities:

  • Provided Level III Help Desk/Desktop Support to 30,000 clients in Windows 9x/NT/2000/XP environment, troubleshooting hardware, software, connectivity, servers, routing, switching issues.
  • Administered Novell 5.11 NDS, NT 4.0 Windows 2000 Server and Exchange accounts via Active Directory.

Technologies Utilized and/or Supported: MS Exchange 5.5/2000; Novell Servers; Windows NT Server 4.0 - 2000 via Active Directory.

Confidential, North Chicago, IL

Desktop Support Analyst

Responsibilities:

  • Provided Level I & II Desktop Support to 600+ clients, troubleshooting and resolving software / hardware / network connectivity issues; installed new software/hardware and educated clients on use.

Technologies Utilized and/or Supported: Windows NT/2000; Remedy; Norton Ghost 7.0; Lotus Notes 5.05. Thorough working knowledge of OSI Model

Confidential, Bolingbrook, IL

Desktop / Server Support / Network Installer

Responsibilities:

  • Installed and supported servers, work stations, printers, print servers, and all WAN/LAN networking hardware and software for small business applications, providing Level I helpdesk support post-installation.

Technologies Utilized and/or Supported: NT Server/Workstation 4.0, Windows ME/98/95/3.1, PC Anywhere 9.2, Microsoft Office 97/2000Confidential, Naperville, IL

Computer Aided Designer

Responsibilities:

  • Produced efficient, accurate designs of static and dynamic industrial storage systems for multi-million square foot warehouses, in collaboration with structural engineers and architects.

Technologies Utilized and/or Supported: Windows NT, AutoCAD 2000I, Microsoft Office 97.

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