TECHNICAL SKILLS:

Systems: Dell, Gateway, IBM, HP using Windows 2000/XP/Vista/7(32/64), Server NT/2000/2003

Routers: Cisco 2500 series, 2600 series, 2800 series, 3600 series, 3800 series, CISCO7609 - S, CISCO7613 ASR9000 (RSP-440, RSP-4G), ASR9000V, CSRs, MSC-140, FP-140, ARRIS e6000, Casa c100g

Load Balancers: ServerIronGTE-2 Router, F5

Firewalls: Cisco ASA, Fortigate, CheckPoint

Session Directors: ACME Net-Net 4500, ACME Net-Net 4250

Switches: Catalyst 1900, 2900, 3500 series, WS-C4506-E, WS-CBS3012-IBM-I, OS-CIGESM-18TT-EBU, Nexus 7000, 5000, 2000, MDS, UCS

Networking: Ethernet, Frame Relay, x.25, VLANs, T1, LAN/WAN, ss7

Protocols: TCP/IP, RIP, OSPF, EIGRP, IGRP, BGP, IS-IS, HSRP, VRRP, GLBP, MPLS (L2/L3 VPN, QOS, TE), SIP

Tools: and Applications: AOTS, Remedy, Arbor, Spirent, Iris, Ixia, Agilent

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

System Engineer Level 4

Responsibilities:

• Responsible for providing Enterprise design solutions to a variety of medium to large size companies.
• Responsible for solutions implementation, troubleshooting, and documentation.
• Responsible for customer network assessment against best practices.
• Responsible for the projects in the areas of Routing/Switching as well as Date Center technologies.
• Responsible for providing guidance and mentoring to younger engineers.

Confidential, St. Louis, MO

Advanced Enterprise Architecture network engineer and designer

Responsibilities:

• Project Lead in the projects of Enterprise Firewall Demarcation and Enterprise Routing Strategy (BGP/ISIS/L3VPN/MPLS)
• The New Redundancy Network through the 3rd party vendors is being deployed.
• Regional Offices, Data Centers, and Call Centers attached to the Redundant Cloud require LAN and WAN solutions to route the Internet bound traffic to the preset demarcation sites. At the same time the return traffic is to follow the same path through the firewall. Three levels of failure scenarios fail overs are to be implemented in the solution. The LAN/WAN strategy is built in the POC simulation first.
• St. Louis Data Center, currently being the transit for the STL Regional Office to NBB, is to be redesigned to attach to the CRPWAN directly.
• Project lead on Enterprise dot1x security feature testing
• Part of the NG Firewall research project: Checkpoint vs Palo Alto
• Assisting in the planning, forecasting, implementation, and identification of resource requirements for network systems of high complexity.
• Designing and establishing protocol compatibility standards, developing and implementing network enhancements and making recommendations for improvement.
• Responsible for network architecture and design.
• Participating in network planning, network architecture design and engineering
• Integrating and schematically depicting communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations
• Assisting in the development and documentation of technical standards
• Developing and implementing approved methods of procedure

Confidential, St. Louis, MO

IP Core Architecture LQA network engineer and designer

Responsibilities:

• Recently, certifying the 5.1.3 SP2 for ASR9K for RSP - 440, RSP-4G, and ASR9000V.
• Evaluating new products, performing network problem resolution
• Advanced testing of L1/L2/L3(IGP, MPLS, VPN, security features, etc.)
• Designing and establishing protocol compatibility standards, developing and implementing
• Network enhancements and making recommendations for improvement
• Working on projects/ systems/issues of medium to high complexity surrounding network planning, configuration and optimization
• Providing escalated tier support across organizations and to third party vendors
• Working on one or more projects as a project team member, occasionally as a project team lead
• Coaching less experienced staff
• Adhering to industry specific local, state, and federal regulations, as applicable
• Knowledge, understanding and following company policy
• Performing other duties as requested by supervisor

Confidential, Bridgeton, MO

VOIP/ISP Services Networking Tech Support Manager

Responsibilities:

• Providing an elevated level of technical support and project management support on networking issues to the teams within the IP Server/VOIP NRC.
• Handling trouble escalations on a 24X7 basis.
• Proactively identifying and troubleshooting complex, potentially service impacting conditions which require a broad and/or deep level of advanced technical knowledge of IP networking, security, and VOIP.
• Partnering with Telecommunication Labs Technical Development, the IP Server/VOIP Fault Mgmt teams, the Operations Technical Consultant, and Vendors to troubleshoot system problems that may impact service availability and to develop long term fixes that will prevent service affecting failures from ccurring.
• Responsible for providing technical direction and solutions in the development and management of complex technical solutions as they relate to the maintenance and service availability of the IPServer/VOIP NRC managed services.
• Overseeing and/or managing multiple interrelated technical projects concurrently.
• Responsible and accountable for making decisions towards resolving technical problems that could result in major revenue loss.
• Supporting Cisco and Foundry equipment
• Installed, configured, and maintained network services, equipment and devices (Cisco 2500 series, 2600 series, 2800 series, 3600 series, 3800 series, CISCO7609 - S, CISCO7613 Routers, CISCO blade switches WS-CBS3012-IBM-I, CISCO blade switching module WS-CBS3120X-S for HP, ACME Net-Net 4500, ACME Net-Net 4250, ACME transcoders and load balancers, ServerIronGT E-2,Catalyst 1900, 2900,
• 3500 series, WS-C4506-E,WS-CBS3012-IBM-I, OS-CIGESM-18TT-EBU Switches)

Confidential, Bridgeton, MO

Netwo rking Tech Support ORT Manager

Responsibilities:

• Elevated level of technical support on networking issues to the teams within the IP Server/VOIP NRC.
• Responsible for performing Operational Readiness Testing (ORT) on routers, load balancers, and Session Border controllers within multiple VOIP platforms.
• Responsible for insuring that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.
• Responsible for troubleshooting and resolving the problems that cause testing to fail.
• Partnering with AT&T Labs, AT&T Advanced Technical Support, and vendors to troubleshoot and resolve the problems.
• Responsible for updating the documented procedures and sharing the updated documents with others within the team.
• Worked closely with senior network administrator to configure and support all aspects of new projects
• Documented network problems and resolution for future reference
• Installed, configured, and maintained network services, equipment and devices (Cisco 2500 series, 2600 series, 2800 series, 3600 series, 3800 series, CISCO7609 - S, CISCO7613 Routers, ACME Net-Net 4500, ACME Net-Net 4250, ServerIronGT E-2,Catalyst 1900, 2900, 3500 series, WS-C4506-E,WS-CBS3012-IBM-I, OS-CIGESM-18TT-EBU Switches

FS24/7, Ltd. Network Administrator

Responsibilities:

• Responsible for providing 24 x 7 on call/on site network maintenance support for different vendors .
• Identification and troubleshooting of complex issues that are due to network or application issues.
• Providing technical support for routers, switches, WiFi, CSU/DSUs, MUXs, access points, terminals, workstations, servers and printers.
• Working with the different levels of Tier technical teams within the customer facing organizations - NOC to NOC interface.
• Successfully provided technical support for the following customers: Daimler Chrysler Corporation, JPMorganChase Bank, Lambert St. Louis Int l airport, Presidio Sentry, Sita aircom, Axa technology services uk ltd., Level 3 Communications.
• Provided support for cisco 3845-MB, presidio, adtran multiplexers, 460-24ts switches.

MGK TRANSFORWARD Network Administrator

Responsibilities:

• Configured, maintained and troubleshot the company s networks
• Installed, supported and maintained servers and other computer systems
• Maintained network infrastructure such as switches and routers
• Installed Hard disks, CD Drives, CPU, Memory, Power supply unit, Network card, Video graphics card, and Hard disk controller card on PC systems
• Supported a LAN/WAN (25 Servers) Dell / IBM domain environment
• Responsible for the maintenance and support of our Poweredge Dell Servers (22), including hardware and software monitoring and repair
• Supported and maintained existing terminal services environment (90+ thin - clients)
• Directly responsible for monitoring, diagnosing and resolving hardware, software and Layer 1-4 networking issues, utilizing both manufacturer, 3rd party and built-in utilities and SNMP applications
• Installation, maintenance and configuration of 4 domain controllers (Active Directory, Group Policy and DNS)
• Responsible for procurement, installation, maintenance, and troubleshooting of 30+ network printers
• (Xerox, HP, Laser/inkjet) and 80+ Dell workstations and laptops
• Served as a direct support contact for internal users in resolving connectivity, hardware and software issues
• Collaborated with IS Director and telecom engineer to develop approaches to challenging infrastructure changes and modifications, with emphasis on maintaining business continuity and minimizing downtime to users
• Assisted and maintained the Terminal Services environment, utilizing vendor tools and Remote Desktop
• Maintained compliance to SOX requirements through audit of changes to custom in-house programs
• Hands on experience with Cisco routers, including 800, 1800, 2600
• Configured Solarwinds to manage and monitor various operations and procedures of the WAN
• Implemented security through network design, access lists and VPN
• Strong LAN/WAN configuration and troubleshooting skills. Able to build and configure networks from the ground up, IP addressing/subnetting, device layout, memory upgrades and interface modules
• Performed troubleshooting on a LAN/WAN consisting of over 200 devices connected via multiple T1s
• Maintained compliance for software licensing and vendor maintenance agreements (telecom, hardware,software)

Guest Services Representative

Responsibilities:

• Worked to develop new accounts for the leasing of IT equipment.
• Worked closely with management to secure pricing on contracts
• Assisted Production in testing and fulfilling orders in a static - free environment
• Worked closely with engineering to identify and fix product issues
• Helped to develop new processes to increase productivity
• Assisted customers in selecting computers and peripherals.
• Worked in a goal-oriented environment, utilizing teamwork to meet quotas
• Provided technical support to seven branches.
• Repaired hardware (computers and printers).
• Assisted in detailing electronic transactions (and benefits therein) in a monthly report to the IT Director.
• Helped with training and integration of new Sys Op