TECHNICAL SKILLS:

• Dos, Windows 3.1, Windows 95/98, Windows NT 4.0, Windows 2000, 2003, 2008 & 2012 Server, Window 2000, 2003 & 2008 Active Directory, Windows XP, Novell Netware Service and GroupWise Version 6.5, Unix, Mac OSX, Sharepoint 2007, Cisco IOS Operating system, PatchLink Vulnerability Scanner, IBM Tivoli Endpoint Manager 8.2, Exchange Server 2003, Epolicy Orchestrator, Mcafee VirusScan Enterprise 8.x, System Management Server 2003 and System Center Configuration Manager 2007 & 2012 and System Center Operations Manager 2012.
• Microsoft Office Suite of Products, Magic/ Remedy helpdesk tracking application, C++ Programming Language, VB Script, PowerShell Administration, Symantec Norton Antivirus, Cerner Millennium applications, Acronis Partition Expert, DameWare Remote Agent, PatchLink Vulnerability Management Suite, Confidential, IBM BigFix, Mcafee VirusScan Endpoint Protection, Microsoft SQL Server 2005, 2008 & 2012, Secure Elements and Symantec Backup Exec version 8,9, 10 and 11 .
• Dell Open Manage for hardware and software configuration management, Dell Power Vault LTO 2 media tape library.
• Installation and configuration of pc hardware, printers (Laser Jet and Matrix printers), PDA’s, scanners and other peripherals,Mobile phone for Calendar synchronization and email configuration.
• Experience providing support for DHCP, WINS, TCP/IP and DNS.
• Manage and configure Cisco switches and routers for LAN/WAN support issues. Cisco routing protocols RIP, OSPF, IGRP and EIGRP. Backup and Restore of Cisco Router and Switch.
• Knowledgeable on Network Topologies, trouble shooting and traffic analysis methods, TCP/IP, IPX/SPX and Netbeui Knowledge.
• Problem diagnosis and resolution of the LAN Ethernet Networks.
• Experience with PC and laptop imaging using System Center Configuration Manager 2007 & 2012, Systems Management Server 2003 or Ghost 8.0 Enterprise Corporate Edition software.
• Monitor Windows 2000, 2003 & 2008 Servers handling performance, configuration and maintenance using Performance Network Monitor.

PROFESSIONAL EXPERIENCE:

Confidential, MD

System Engineer III

Responsibilities:

• Build and manage File Server and Printer Permissions to users and groups.
• Provision Hyper - V Virtual Machine new builds for server deployment.
• Propose design and implement system upgrades and enhancements.
• Develop and document operational procedures for assigned IT projects and tasks.
• Team Lead for all tasks related to managing System Center Configuration Manager (SCCM 2007 & 2012). This includes upgrading our previous environment of SMS 2003 to SCCM 2007, and now migrating to SCCM 2012 environment.
• Install, configure and maintain System Center Configuration Manager 2007 for Central Primary Site, Child Primary Site and Secondary (Branch) locations.
• Set up application advertisements, queries, collections and remote site distribution points.
• Set up and configure Operating System Deployment in SCCM integrated with Microsoft Deployment Toolkit.
• Responsible for the implementation of upgrading Windows XP Professional computers to Windows 7. This project was performed by creating a custom image with System Center Configuration Manager Server 2007 and then deployed the image to systems remotely without any user interaction. User State migration is included in the upgrade to copy the user data to the new computer.
• Responsible for creating and customizing software application packages for site deployment via System Center Configuration Manager 2007, such as the deployment of a customized package of Microsoft Office 2007 & 2010 to all client systems.
• Experience with InstallShield 2012 to create application packages for deployment with SCCM.
• Perform Software and Patch management with System Center Configuration Manager.
• Manage system configuration with Desired Configuration Management via System Center Configuration Manager.
• Install, configure and maintain SQL Server, perform backup and database restore.
• Install, configure and manage Windows Server Update Services for multiple sites to provide patch management to all NOAA Systems.
• Create hardware and software inventory reports depicting the current inventory status of client and server systems to upper management for review.
• Create reports with Microsoft SQL Server Reporting Services.

Confidential

Security Specialist

Responsibilities:

• Serve as a security support personnel for DOC and NOAA Computer Incident Response Team (NCIRT).
• Create security incident reports for all information security incidents in OCIO line office.
• Utilize forensic tools to capture system state to determine root cause of aberrant system behavior.
• Install, configure and administer Mcafee Endpoint Protection, formally known as Epolicy Orchestrator.
• Manage system security and update virus definition files via Epolicy Orchestrator for Mcafee VirusScan Enterprise and Mcafee Policy Auditor.
• Install, configure and administer Confidential for scanning of vulnerability and security threats with daily vulnerability scan on devices attached to the network in multiple sites.
• Perform risk assessment and mitigation of systems by scanning with Confidential and PatchLink Vulnerability Management Suite.
• Perform risk assessment and mitigation of systems with IBM Tivoli Endpoint Manager 8.2.
• Generate quarterly reports depicting the current vulnerability status of client and server systems to upper management for review.

System Administrator

Responsibilities:

• Perform PC hardware and software installs, repairs and upgrades as required. Including all task related to managing pc. Computer setup, static and dynamic IP configuration, DNS, DHCP and WINS support.
• Setup and configured E-Z Audit to manage auditing configurations for Hardware and Software.
• Perform actions pertaining to Active Directory 2003 & 2008 management and Group Policy.
• Install and administer VMware environment with Esxi and Esx 4.0.
• Manages Print Server setup, maintenance, trouble shooting, adding new printers to network and user access permissions.
• Manage File Servers, user access permissions providing access to network shares in multiple sites and Active Directory Domain Controller account creation.
• Setup, configure and troubleshoot email clients Mozilla Thunderbird, Outlook 2003 and Netscape. Create email account via LDAP, SMTP and POP3 protocols. Including setup and configure mobile devices Treo 600, 650 and 70 0, including Blackberry devices for email and Oracle Calendar sync.
• Install and configure Ghost 8.0 Corporate Edition. Administered and created all pc images of Windows 2000 Professional and XP.
• Provide site support for Cisco switches and Vlans.

Confidential

Helpdesk /Desktop Specialist

Responsibilities:

• Provide helpdesk and desktop support for end users, UMMS computer applications, hardware and software.
• Create and trouble shoot Novell and GroupWise user accounts for access to the Network with ConsoleOne.
• Use Novell Remote Desktop Manager (ZenWorks) to remote into user’s pc to trouble shoot various problems such as mapping share drives, trouble shooting applications, network printer access and other pc problems.
• Troubleshoot various issues with HP Printers, Jet Direct Card and Zebra Printers dealing with IP problems, Print Queue, offline and various other issues associated with NDPS Manager using Netware Administrator.
• Troubleshoot remote access problems and create VPN account for remote users requiring access to the Network, and support wireless device connectivity issues.
• Respond to user questions either by phone, in person or via e-mail then track information into Magic helpdesk tracking application.
• Broad working knowledge of PCs, printers, hardware, PDA’s, wireless peripherals and operating systems.
• Provide support for end user problems with a host of proprietary applications specific to UMMS hospital Unix environment.

Confidential, MD

Audio Visual Computer Technician

Responsibilities:

• Support staff with audio-visual, computer and photocopy equipment in the Media Operations Department of Prince George’s Community College.
• Troubleshoot instructor laptop computers, Microsoft Office suite of applications and projectors set up to support classroom instruction.
• Handled the delivery and set up of reservations to book equipment for the instructor, such as laptop computers, television and video units, and microphone for auditorium.

Confidential, Washington, DC

Information Specialist

Responsibilities:

• Manage a team to provide Billing Management Functions for the Senate Service Team in support of the hardware and software infrastructure needs of the Sergeant At Arms.
• Perform billing procurement, tracking and monitoring revenue for inventory purchased by Confidential .
• Review hardware and software installation, labor invoices for correct pricing, and documentation to support billing practices.
• Demonstrate ability to make value added recommendations towards improved account receivable practices and labor accountability for Technicians.
• Create Monthly Summary, Time and Material Reports depicting billable travel expense, labor costs.