SUMMARY:

• Highly accomplished Information Technology Professional with a verifiable track record of managing IT projects and exceeding expectations.
• Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, designing processes and system improvements to increase productivity and reduce costs.
• IT professional skilled at providing high - caliber support for an array of systems including desktops, servers, software applications, networks, and hardware / peripherals across all activities related to installation, configuration, implementation, troubleshooting, diagnosing, repair, and training.
• Adept in all customer-facing activities demonstrating professionalism in all written and verbal communication.

TECHNICAL SKILLS:

Platforms: Windows XP/Vista/7/8.1/10, Windows Server 2003/2008R2/2012R2, Linux/Ubuntu, Apple OS Mountain Lion/Maverick/Yosemite, and Apple IOS 8.4.1

Tools: Active Directory, ADFS, DNS, DHCP, Hyper V, Group Policy, Cisco Meraki, VPN, MS Exchange, Office 365 (Integration, Migration, and Configuration), Windows Deployment Service (WDS), System Center (SCCM), PowerShell, LANDesk, Microsoft Office 2007/2010/2013/2016 (Including Excel, Word, and Outlook), Backup Exec, Acronis Backup, DELL Modular Disk Storage Manager, SharePoint Online, SharePoint 2013, and SharePoint 2016.

Techniques: Installation, Configuration, Troubleshooting, Diagnosis, Repair, Consultation, Trend Reporting / Analysis, Issue Resolution, Research, Development, and Budgeting

PROFESSIONAL EXPERIENCE:

Confidential

Windows Systems Administrator

Responsibilities:

• Successfully configured and maintained multiple Hyper-V servers with multiple platforms including Windows Server 2012 R2, Windows Server 2008 R2, and Windows 10
• Successfully configured and maintained Cisco Meraki MS 350-48 (x3) as a switch stack for failover, as well as configured multiple VLANs for 5 subnets on designated ports.
• Configured SAN devices through iSCSI with DELL Disk Storage Manager or Windows iSCSI Initiator.
• Successfully re-architectured main domain to fit business needs throughout the network with little to no downtime, while creating parent-child domain relationships for QA, Dev, and DEMO environments.
• Created a S harePoint 2013 and 2016 Farm, deploying multiple WebApps to all child domains with the intranet for Development, QA, and DEMO purposes
• Configured, maintained, and secured SharePoint Online, and pushed permissions down from On-Prem ADUC using Azure Active Directory Sync with Office 365.
• Managed and maintained health, security, and up-time of all servers, end-user computers, and network devices through Logic Monitor.
• Created live documents for current projects using either OneNote or Excel to communicate with all parties available.
• Utilized System Center Configuration Manager (SCCM) to deploy Windows servers and end-user computers along with updating machines, and software packages to specific users and computers.
• Created and Maintained a Distributed File Server (DFS) for all internal users.
• Configured and maintained all server backups including File Servers, DC’s, Databases, Hyper-V hosts, and SharePoint 2013/2016.
• Configured ADFS (4.0) 2016 for a federated sync with Azure and Office 365

Onboarding Office365 Concierge Ambassador

Responsibilities:

• Continuously rated five stars on every ticket that I was faced with.
• Lead small and medium sized business customers through the Onboarding technical process for Microsoft Office 365
• Recommended for Que manager by multiple group members
• Successfully and accurately helped fellow group members with any issue they are unable to solve
• Developing, fostering and maintaining effective customer relationships while driving positive customer satisfaction
• Successfully assisted multiple companies with their initial Office 365 setup and migrating issues they might have experienced.
• Created documentation to assist clients and other Onboarding Ambassadors with different fixes related to Office 365.
• Successfully able to navigate within O365 Exchange, SharePoint Online, Azure, and Skype for Business, along with the Azure Active Directory Sync suite tools on-prem.

Systems Engineer

Responsibilities:

• Successfully configured, migrated, integrated, and maintained Office 365 from Windows Exchange Server.
• Configured, deployed, and maintain all managed Layer 3 GB switches from non-managed Layer 2 10/100 switches and successfully segregated the subnet for VLAN integration.
• Productively managed and maintained all users and computers through Microsoft Active Directory on Windows Server 2012R2 while using DirSync to sync to Office365
• Successfully configured, deployed, and maintained a Windows Terminal Environment through Hyper-V on a Windows Server 2012 R2 Server for the student body.
• Consistently managed and maintained departmental budgets on a quarterly basis.
• Configured, deployed, and maintain three (3) separate Windows 7 Professional images for Staff, Faculty, and students
• Utilized System Center Configuration Manager (SCCM) to deploy Windows servers and end-user computers along with updating machines, and software packages to specific users and computers.
• Configured, manage, and maintain company firewall SonicWALL NSA-2400 for VPN, website, and security use.
• Configured, managed, and maintained company Helpdesk software, Spice works, for any issues, requests, and/or installation throughout the company.

Network Engineer

Responsibilities:

• Successfully configured, integrated, and maintained a Microsoft Exchange server on Windows Server 2008R2.
• Created a company webserver using Windows Server 2008R2 and XAMPP as web engine.
• Configured, deployed, and maintained imaged company Lenovo laptops for company lead contractors.
• Configured, managed, and maintained company Helpdesk software, Spice works, for any issues, requests, and/or installation throughout the company.
• Consistently managed and maintained departmental budgets on a monthly basis.
• Created asset tags for company technology equipment and consistently kept inventory up-to-date and logged in database.

Network Field Engineer

Responsibilities:

• Consistently documented any issue, request, and/or installation of company computers in any location of the nine (9) locations.
• Worked directly with the NOC to successfully maintain all servers and peripherals accurately.
• Traveled to specific offices to fix, maintain, upgrade, and troubleshoot various issues, requests, and installations.
• Maintained and managed Windows Server 2008R2 Active Directory, DNS, DHCP, and Terminal Server.

Confidential, Riverdale, Georgia

Lead Computer Technician

Responsibilities:

• Leveraged technical acumen to troubleshoot, diagnose, and resolve a wide array of technical issues related to software, hardware, components, and wired/wireless networking; removed malicious software (malware) such as viruses, worms, Trojan horses and rootkits infections.
• Enjoyed exceptional customer loyalty to the extent that customers often refused service delivery by any other technician.
• Named Company’s Most Valuable Employee every quarter for one (1) straight year.