Senior Systems Analyst / Salesforce Administrator/Developer Resume

SUMMARY:

Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills
Effective liaison between customers, sales staff, and management
Adaptable and flexible to new situations and processes
Resourceful problem - solver with proven aptitude to analyze and translate complex customer requirements
Strong analysis skills, programming capabilities and debugging applications
Expert in the design, development, and delivery of cost-effective, high-performance technology solutions to meet challenging business demands and drive performance
Outstanding analysis and quality assurance capabilities
Effectively manage multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment
Demonstrates excellent communication skills, a quick aptitude for grasping new technological information, programming languages, utilities/tools and programming techniques as a Developer on an Administrative Systems Billing Team and Developer/Systems Administrator for current Salesforce.com Customer Relationship Management application.

TECHNICAL SKILLS:

Languages: Apex, S-Controls, SQL, SOQL, SOSL, C#, VB.net, Visual Basic, JAVA, Visual C++, HTML, JavaScript

Tools: Fileaid, JCL/ISPF/TSO, Xpediter, Visual Studio, Eclipse, SVN, Workbench, Data Loader, Mavens Mate, ANT, PowerShell

Databases: DB2, MS Access, Oracle, SQL Server 2000, SQL Server 2005, SQL Server 2008, SQL Server 2010

Applications: Software as a Service(Saas)/On Demand Salesforce.com, SKUID, Apttus CLM, MS Office tools

PROFESSIONAL EXPERIENCE:

Senior Systems Analyst / Salesforce Administrator/Developer

Confidential

Responsibilities:

Ongoing assistance with new configurations, automated processes/functionality, Data Migration and Uploads
Salesforce Training for Sales Representatives
Supporting day to day requests, questions and tasks related to both applications
Performs project enhancements utilizing SKUID Pages, Apex, SOQL and Declarative Method Changes
Data manipulation and uploads using ETL (Extract, Transform and Load) Tools, ANT, PowerShell and Workbench
Evaluates AppExchange to enhance and automate existing business processes within Salesforce
Implementing Apttus Contract Lifecycle Management

Salesforce Developer

Confidential

Responsibilities:

Supported day to day requests, questions and tasks related to the existing Confidential Salesforce instance
Performed project enhancements utilizing Apex Classes, Triggers, Visual Force Pages, Automated Visual Work Flows and Declarative Method Changes
Data manipulation and uploads through use of various ETL (Extract, Transform and Load) Tools
Obtained business requirements for changes and process enhancements in collaboration with business associates
Coordination of User Acceptance Testing for releases

Senior Business Process Analyst

Confidential

Responsibilities:

Handled Document Custody customer requests related to internal MS Access, Windows and Web applications
Created VBA Macros for use in MS Access and Excel
Created and modified .Net Windows applications and SQL Server Database (backend for Window Applications)
Created SQL Server Triggers for A Web Application Reporting Tool
Created an Archive Process for a Window Application using SSIS (SQL Server Integration Service)
Business Analysis for Capitol Market Systems IT Monthly release projects
Coordination of User Acceptance Testing for releases

Database Assistant/Academic Solutions Coordinator

Confidential

Responsibilities:

Created and updated objects, reports and/or data in our CRM application, Salesfore.com. Assisted internal customers - (Sales, Solution Engineers, External Helpdesk and Marketing teams) with CRM and Quoting Tool application
Handled Internal Helpdesk requests related to our Customer Relationship Application (CRM)
Application Development - Visual Basic, Dot Net (VB.net & C#), SQL, SOQL, Apex object oriented programming language
Coordinated training events - Followed-up with students after events to provide Act 48 Hour and NJ 100 Hour certification
Renewed Academic Software Subscriptions at the secondary and post secondary level institutions including Carnegie Mellon University, Rutgers and Princeton University - also assisted schools with registration and activation of software
Temporarily assisted with marketing initiatives including coordination of with leads, trade show events and training, supplies, advertising via web and email blasts
Large mass purchases through several Intermediate Units in Pennsylvania and New Jersey - Coordinated notifications, purchase to Channel Partners

Application Developer

Confidential

Responsibilities:

Successfully spearheaded Annual Billing Project for 2.9 million households
Completed analysis, design, construction, and implementation of COBOL applications and Data Access Integration Layer (DIAL) stored procedures
Performed population to centralized data in a DB2 database and supported MS Access Tracking Database
Supported the day-to-day helpdesk requests as IT Development resource