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Senior Cisco Voice Engineer - Team Lead Resume

Vienna, Va


Over 10 years of experience in the IT field with 8 years specializing in network design, IP telephony implementation, troubleshooting, integration and monitoring LAN/WAN infrastructures in a multi protocol environment.


Project Management Skills: SDLC for an unsolicited project proposal for FEMA for a High Altitude Platform (HAPS) Communications system using COTS items

Programming Language: Visual Basic, C++, Mat lab, Ubuntu & Red hat Linux distro

Networking Tools Technologies: Riverbed UCXpert, Singlewire Informacast,Netscout, Nmap,Whatsup Gold, CDP, TFTP, SNMP, SSH, AAA OpenNMS, Openview, Nagios, WANDL, Smartbits, TCPdump,WLANs,802.11a,802.11b, DNS,DHCP,WINS,TCP/IP,IPX/SPX,ATM, IT Guru, NetDoctor, WANDL, Ethereal, Smart bits, Tcpdump,.

Trouble Ticketing Software: ServiceNow, Heat, Teamtrack, Maximum

Phone Systems: CME, CUE, Service Ready Engines, Avaya CS1000 PBX s, BCM 50 & 450s, Phones Cisco 9971, 8961,8851,8861,8831, 7965, 6941, Phones.

Routers: ASR 1000 series, ISR 4321, 4331, 2900, 3900, 2900, 3700, 3900, 7200, 7300, 7600 Series Routers

Switches: Cisco Catalyst Switches 2960, 3550, 3560, 3750, 4507, 4900M, 6500, Nexus 5000 and the 1000 FEX.Brocade Switches

Firewalls: Cisco 5505, 5510, 5540, Cisco Firewall Service Module, Checkpoint IP Series Firewalls


Confidential, Vienna, VA

Senior Cisco Voice Engineer - Team Lead


  • Managed a multi-site single cluster of Call Manager,Unity Connection,UCCX and IM & Presence
  • Project Managed upgrading CUCM,UC,CUPS,Informacast and Riverbed UCXpert
  • Patched CM, CU and IM & Presence to fix bugs or satisfy Plan of Action & Milestone (POAMs)
  • Bi-annual SRST and Emergency Broadcast System Testing for compliance
  • Documented all relevant VoIP Infrastructure changes in an AS-Built Document
  • Singlewire Informacast Paging System Upgrade and Integration with CUCM
  • Configuration of Advanced IP Speakers in Informacast for Emergency Notifications
  • Jabber XML files modification for secured LDAP authentication to satisfy a POAM
  • Secured LDAP integration with CM, Unity Connection and Presence to satisfy a POAM
  • Installation and Configuration of Cisco UC240 Servers to replace EOL UC210 Servers
  • Compile monthly Voice usage and Availability report for the client using Ehealth,UCXpert & Spectrum
  • Troubleshooting Voice quality Issues on Cube routers and CUCM using debugs and traces files.

Confidential, Dulles, VA

Senior Cisco Voice Engineer


  • Successfully Managed the Migration of Enterprise PRI’s & POTs Fax Lines to SIP RightFax yielding huge Savings
  • Installed and configured Cisco Call Manager Cluster Version 8,9 & 10.5 on UC 220 & 240 Servers
  • Integration of Cisco Call Manager, Unity Connection, Presence and UCCX
  • Voice Application(Unity Connection, Presence, UCCX and Media Servers)
  • Configuration & Administration of Cisco VPN phones to all Remote Users
  • Extension Mobility, Voicemail-to-Email Services on Unity Connection and Cisco Unity Express.
  • Provisioning of Users, Device Profiles Phones using Bulk Administration tool
  • Use of Cisco RTMT for Monitoring and Troubleshooting Phone System
  • Installed TIM Enterprise Call logging for Reporting
  • Configured and Managed Media Streaming Servers
  • Configured Translation Rules, Dial-peers and DSP resources on Voice gateways
  • Configuration of Cisco Call Manager Express and Unity Express (Ver. 10.0) on 4451 ISR’s
  • Designed and Configured IPsec VPN tunnels to Partners and other Remote Site
  • EIGRP/DMVPN/OSPF/BGP to Provide Connectivity to Amazon Cloud Service Routers(CSR)
  • Installation and Configuration Cisco 5500 Series Firewalls with Firepower for Control Network Access

Confidential, Reston, VA

Network Engineer


  • Design, Implementation & Managed Cisco Call Manager Cluster Version 7 & 8 on IBM 7835 Servers
  • Voice Gateways, Gatekeepers and PRI circuits configuration and troubleshooting
  • Configuration of MGCP,SCCP,H323, SIP and SRST,FXS,FXO on Cisco Voice Gateways
  • Configured Intersite dialing using Cisco SAF And ICT
  • Configured and Managed Media Streaming Servers
  • Configured Partitions, Calling Search Spaces, Translation Rules, Dial-peers and DSP resources
  • Administration of Nortel PBX and Avaya IP Phone Systems(CS1000, BCM50-450 ’s)
  • Strong advocate of network documentation and avid Microsoft Visio user
  • Checkpoint firewall Application upgrade from R65 to R75 on a clustered IP 390 enforcement module
  • Troubleshoot connectivity issues using TCPDump, Checkpoint SmartviewTracker, SmartviewMonitor
  • Designed and Configured DMVPN & MPLS to provide Connectivity for Remote Sites to the Core

Confidential, Fairfax, VA

Network Engineer


  • Designed and deployed IP routing protocols: OSPF,EIGRP,RIPV2,BGPV4
  • Configured network devices using First Hop Redundancy Protocols ( HSRP,VRRP and GLBP)
  • IP SLA for end-to-end ISP peer performance testing
  • NOC Operations Network Troubleshooting Resolution Experience
  • Created layer 2 and 3 Ether channels for bandwidth aggregation and loop avoidance
  • Working knowledge of Cisco MARS, Cisco Security Manager and Cisco Security Agent
  • Interface with customers as required to maintain high network availability using network management tools: HPOpenview, What’s Up Gold, Big brother, Net cool
  • Designed network security system utilizing Cisco ASA Firewalls 5505, 5510(IPS and IDS)
  • Configured and maintained Site-to-Site IPSec VPN Tunnel on Cisco ASA’s & Checkpoint
  • Cisco Call Manager Express (CME Ver. 7.0) and Unity Express (CUE Ver. 7.0) configuration on Cisco 3925E router.

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