SUMMARY:

I am an accomplished technology strategist with 12 years of hands - on experience in the successful development and management of Information Technology Infrastructure systems with proven abilities to collaborate and communicate across diverse groups and business levels by giving the best recommendation on the best technologies to better serve and support the operations of companies as required and at affordable price.

TECHNICAL SKILLS:

Software: Cisco Packet Tracer, GNS3, Microsoft Office Suite (Word, Excel,PowerPoint, Visio), Application Software, Utility Software (McAfee,Norton, Kaspersky), VMware, Active Directory

Security: Site- to-site VPNs, Remote Access VPNs, GRE, IPSec, NAT, AAA(RADIUS/TACACS+), Access Control Lists, Traffic Filtering, Failover, Transparent Firewall, Security Contexts, IOS Security Features, Cisco Secure ACS, Cisco CSA, DMZs, CBAC, IDS, IPS, SSH, TELNET

Deployment & Support: Deployment of Windows Server, Setting up Domain environment for Server & Client and Managing of Domain Policies.

PROFESSIONAL EXPERIENCE:

Confidential

REGIONAL TECHNOLOGY SUPPORT/ENGINEER

Responsibilities:

• Lead/coordinator and manager with large number of co-technicians (6 technicians) working together as team to support the operations.
• Managing and supporting Windows Server Operating systems to include Windows Client version 7, 10, NT, 2003, 2012 Srv and newer versions.
• Install and configure complex server hardware and operating systems by following technical documentation to provide a working product.
• Manages the company's Forest Domain infrastructures, User Accounts and enforcement of Domain policies for governance of the Domain network infrastructure.
• Responsible for all network support, deployment of Server machines with workstations and management of the Division and Regional IT infrastructures.
• Provides technical guidance or recommendations to the company on better improvement in the use of best infrastructure at affordable rate.
• Manages company LAN & WAN performance and provides solutions where required.
• Manage systems infrastructure and work closely with operational users within my region by providing technical support either remotely or locally to ensure adequate running of the (Network infrastructure, Internet facilities, Network Printers, Workstations, Cloud Server, Domain Controllers & Exchange server).
• Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment Ability to install hardware in IT closets and/or data centers and advance skill on UTP cabling troubleshooting.
• Managing user email accounts parameters through MS Exchange Server.
• Managing and deployment of Windows Server OS and management of GPO relating to user accounts and policies
• Manages backup operations for all division systems, utilizing either physical media or online storage capabilities which include servers and end-user computers or third party software like Symantec etc.
• SAN experience including deduplication, Snapshots, Snap mirror and Snap vault. Brocade Fiber Channel switching. Integration and monitoring of Virtual Infrastructure
• Broad leadership and team managerial experience to manage group of technician on compliance and enforcement on result delivery.
• Manage and support MS-Exchange Server (Enterprise Version).
• Manage, monitor and deal with company ticketing system to decide on the problems priority to better to better support the need of all users at the appropriate time.

Confidential, VA

PROJECT LEAD/ NETWORK SCALING DEPLOYMENT TEAM

Responsibilities:

• Manager and coordinator with large number of co-technicians (6 technicians) working together as team to support the operations.
• Deployment and Support of multiple cloud projects in IAD region
• Server machine deployment, Troubleshooting and fixing for hardware replacement
• Contribution to the redesign of multiple network technologies and platform at AWS
• Work in collaboration with NE Border Team to Scale the Transit Center.
• Prepare written project plans, technical documentation and visual presentations.
• Developed Standards of Procedure documentation for operational support.
• Deployment of several projects related to Web traffic Management and Load balancing project.
• Works directly with security engineers to integrate Division security policy into systems design and ensures that security procedures are implemented and enforced.
• Establishes and implements local area network policies, procedures and standards.
• Prepared recommendations for system improvement for management and user consideration.
• Worked with Optical Team to increase the bandwidth on Core Router and DWDM Ring.
• Install / decommission switches and servers in a data center
• Configurations and managing of IIS Web-Server
• Developed mentoring materials and recommended methodology improvements to the technical team.
• Supervise the Technicians to ensure perfections and accurate service delivery on a proposed project
• High proficiency in managing and deployment of Microsoft Server OS and other Microsoft application suites i.e MS Outlook, Exchange Server etc.
• Managing and deployment of Windows Server OS and management of GPO relating to user accounts and policies.
• Highly experienced in managing, deployment and troubleshooting to fix all Client version of Operating Systems like Windows XP,Vista,7,8, NT & any earlier version
• Provides technical assistance and 3rd Tier support to Server Operations team
• Assist with Windows Server, storage and application design activities.
• Advance administration of Exchange Server and Office 365.
• Manage, monitor and deal with company ticketing system to decide on the problems priority to better to better support the need of all users at the appropriate time.

Confidential

PROJECT CORDINATOR / NETWORK ANALYST

Responsibilities:

• High and trackable managerial experience working as team head, Manager and coordinator with large number of co-technicians (8 technicians) working together as team to support the operations.
• Responsible for all network design of the Division infrastructure.
• Provides technical guidance to other Network Engineers.
• Investigates systems problems and identifies their source, determines possible solutions, tests and implements solutions related to network infrastructure in an environment with 100+ Cisco network devices, 1000+ users, 100+ servers, and 11 sites.
• Interfaced directly with government management to extract requirements, provide consultation on complex activities and project status.
• Experience with TCP/IP protocols
• Vibrant experience in System Support Specialist in relating to customer support need (Desktop Support)
• Experience with Routing protocols like OSPF, BGP, MPLS, and frame-relay.
• Provides networking expertise for management and engineers on integrating new technology and procurement of networking equipment.
• Evaluates vendor products to determine those which best meet Division needs and presents information to management for acquisition approval.
• Manages local area network performance and troubleshoots problems.
• Provides technical assistance and 3rd Tier support to Server Operations team
• Assist with Windows Server, storage and application design activities.
• Vibrant experience in System Support Specialist in relating to customer support need
• External device installation, troubleshooting and repairs e. g. Desktop PC Technician, Laptop, Printers, Scanners, Projector

Confidential

PC TECHNICIAN / NETWORK ANALYST

Responsibilities:

• Vibrant experience in System Support Specialist in relating to customer support need (Desktop Support)
• Designs, configures, installs, and maintains LAN and WAN solutions using Cisco and Netgear devices, network cabling, and other related equipment and systems.
• Evaluates vendor products to determine those which best meet Division needs and presents information to management for acquisition approval.
• Manages local area network performance and troubleshoots problems.
• Establishes and implements local area network policies, procedures and standards.
• Prepared recommendations for system improvement for management and user consideration.
• Possessed strong knowledge of Voice/IP and fiber optic transport services.
• Experienced in Cisco routing and switching technologies.
• Strong Knowledge of Ethernet Networking Topology via copper and fiber.
• Assist with Windows Server, storage and application design activities.
• External device installation, troubleshooting and repairs e. g. Desktop, Laptop, Printers, Scanners, Projector
• Designs, configures, installs, and maintains LAN and WAN solutions using Cisco and Netgear devices, network cabling, and other related equipment and systems.

Confidential

HEAD IT & STRATEGIC PLANNING

Responsibilities:

• High and trackable managerial experience working as team head, Manager and coordinator with large number of co-technicians (20 technicians) working together as team to support the operations.
• Advising the company on the best IT Infrastructure to procure that will aid the operational process at affordable measure.
• Evaluates vendor products to determine those which best meet Division needs and presents information to management for acquisition approval.
• Developed mentoring materials and recommend methodology improvements to the technical team.
• Overseeing the coordination of the IT steering committee on any proposing IT Project to achieve adequate management of IT infrastructure resource.
• Designs, configures, installs, and maintains LAN and WAN solutions using Cisco and Netgear devices, network cabling, and other related equipment and systems.
• Strong Knowledge of Ethernet Networking Topology via copper and fiber.
• Possessed strong knowledge of Voice/IP and fiber optic transport services.
• Prepared written project plans, technical documentation and visual presentations.
• Developed Standards of Procedure documentation for operational support.
• Developed mentoring materials and recommend methodology improvements to the technical team.
• Experienced in Cisco routing and switching technologies.
• Manages modification of Division firewall policies.
• Works directly with security engineers to integrate Division security policy into systems design and ensures that security procedures are implemented and enforced.
• Establishes and implements local area network policies, procedures and standards.
• Prepared recommendations for system improvement for management and user consideration.
• Provides technical assistance and 3rd Tier support to Server Operations team.
• Vibrant experience in System Support Specialist in relating to customer support need (Desktop Support)
• External device installation, troubleshooting and repairs e. g. Desktop PC Technician, Laptop, Printers, Scanners, Projector

Confidential

Responsibilities:

• Establishes and implements local area network policies, procedures and standards.
• Prepared recommendations for system improvement for management and student consideration.
• Pushes team to better document solutions to build a more robust standard operating procedures library.
• Aligns team projects with institution long term strategic goals.
• Implements an IT asset - inventory tracking solutions.
• Supports management with department schedules as needed to accommodate anticipated demands.
• Responsible for department management including staffing, training, performance management and career development for staff, and developing and monitoring department goals.
• Mentors and coaches staff while instilling accountability and a sense of urgency to all team members.
• Drives operational and service consistency.
• Works directly with security engineers to integrate Division security policy into systems design and ensures that security procedures are implemented and enforced.
• Provides technical assistance and 3rd Tier support to Server Operations team.
• Helps streamline new hire/departure process.
• Vibrant experience in System Support Specialist in relating to customer support need (Desktop Support)
• External device installation, troubleshooting and repairs e. g. Desktop PC Technician, Laptop, Printers, Scanners, Projector