SUMMARY:

• Dynamic and self - motivated Telecommunication Professional with a successful history of delivering top-level support during the installation, maintenance and repair of networks and the creation of complex telecom solutions for industry leaders. Strong interpersonal traits with an exceptional ability to quickly analyze, translate and recommend customized options to clients in time-intensive environments. Master troubleshooter, proficient in detecting and resolving technical issues timely and efficiently. Outstanding communicator with a strong work ethic who functions Confidential a high level working independently or as a key contributor in a collaborative team effort.
• Extensive experience in Network Maintenance, System Administration, L1 and L2 transport equipment, access and troubleshooting, Circuit Design, Tier 2 Support, Remote Testing, Network Performance, Reporting and Recovery.
• Seasoned Project Manager who consistently exceeds expectations by applying expert planning, problem solving, people and implementation skills to improve corporate information communications and customer solutions.
• Broad information solutions background in infrastructure management surrounding networks, telephony, systems, security, transmission and support.
• Strong commitment to professional development, earning a Bachelor’s degree in Information Technology as well as several technical certifications.

CORE COMPETENCIES:

• Technical Consultancy/Support
• Installations/Configurations
• Project Management
• Network Optimization
• Network Operations
• Tier 2 Troubleshooting
• Database Administration
• Remote Testing
• Customer Support

TECHNICAL SKILLS:

Operating Systems: Windows 7, Linux, and Unix.

Applications: MetaSolv (TBS), Clarify, Remedy, Tivoli/Netview, Solarwinds, Masterlog, Microsoft Office, WFA,TIRKS

Networking Protocols: TCP/IP, RIP V1/V2, OSPF, IGRP, EIGRP, BGP, DNS, DHCP, ICMP, Ethernet, SSH, RDP, LAN, VLAN, WAN, telnet, subnetting, routing, switching.

Network Equipment: Fujitsu 9500, 4100, 4100ES, 4500, and 7120. CIENA 6500, 5400s, and Corestream. Nortel classic oc192/48, Optera DX and 1600, Infinera DTN and DTN-x, Cisco 15 454 and 15 310, Optera, Tellabs, Lambda Unite and Xtreme, Lucent 5ESS, NORTEL DMS-250, and Nokia-Siemens.

Inside Plant Systems: Relay Racks, Fiber Distribution Panels, DSX-3 Panels, 66 Blocks

PROFESSIONAL EXPERIENCE:

Confidential, Lone Tree, CO

National Install and Repair Technician

Responsibilities:

• Troubleshoot DS3, OCx, DSL, VOIP, Ethernet, and EOC type networks.
• Remotely access L1 and L2 network gear, check configurations, port status, verify communications with other network equipment and customer premise devices check light levels, and verify MAC addresses.
• Respond to and clear alarm conditions in network equipment, dispatching technicians when appropriate.
• Work trouble tickets assigned to the Tier 2 Transport group; maintaining required ticket clearance rate.
• Perform RFC-2544 testing with field technicians.
• Research and provide verbal RFO to customers

Confidential

Provisioning Technician (Contractor)

Responsibilities:

• Achieve cost saving and network optimization by grooming circuits away from equipment scheduled to be decommissioned
• Coordinate, plan, and implement customer installations, service activations, and grooms.
• Coordinate with appropriate departments to verify customer requirements.
• Verify and remotely provision circuits, check for alarms, and coordinate field operations
• Establish service to include DS-3, OC-n, 1G through 100G LAN-PHY.
• Serve as primary internal point of contact for service delivery.

System Performance Engineer

Responsibilities:

• Significantly improved system performance through parameter optimization, hardware issue identification, interference identification/mitigation and recommending antenna changes when appropriate.
• Utilized advanced troubleshooting techniques to quickly identify and resolve customer service/partner issues, documenting all work performed in great detail to streamline future service requests.
• Tracked network performance via KPI’s while closely monitoring network traffic, triggering capacity additions where necessary based on company criteria.
• Worked alongside RF Design Engineers in location identification and development of new cell sites; collected RF field data in areas across the country for use in optimization procedures as well as new cell site location opportunities.
• Posted process drive data, identified site problems and assembled maps used by various departments; presented maps/drive data results in group forums.

Data Collection Technician

Responsibilities:

• Supporting E911 P2 pre-deployment initiatives through drive data collection and collaboration with outside vendors.
• Provided field support for new site build integrations.
• Created Site On Air (SOA) reports for new sites.
• Maintained data collection inventory.
• ZK Sam and Invex 3G subject matter expert.
• Identified network problems and anomalies with Actix Analyzer and MapInfo post processing tools.

Telco Analyst

Responsibilities:

• Placed orders with Confidential and other local carriers for new circuits, trunk groups, and augments.
• Received and Issued documents relevant to circuit and trunk installs included but not limited to LOA, CFA, DLR, ASR, & FOC.
• Accountable for the timely, detailed ordering and coordination of circuits and trunk groups.
• Achieved cost savings exceeding $160K through the identification and re-rating of out of term circuits.
• Responsible for employee Confidential & Confidential cell phone administration and billing accuracy; analyzed call plans, ensuring the best service plan for the company by monitoring the minutes of use as well as data usage.
• Assisted in the timely movement of traffic during the transition of the Yuma switch to the Castle Rock switch by implementing a new network and coordinating the hot-cuts. Coordinated the disconnection of 50 circuits.

NOC Technician

Responsibilities:

• Monitored Confidential and Confidential Confidential switches and cell sites, data links, packet pipes and network equipment on the Commnet Wireless network, troubleshooting and diagnosing outages and investigating/resolving system alarms within all areas of the network.
• Ran daily reports, managed trouble tickets and escalations and provided a complete and accurate record of activity to oncoming personnel.

Confidential, Atlanta, GA

Customer Resolutions Manager

Responsibilities:

• Provided 24/7 support for corporate clients including timely updates of project status. Consistently achieved the target goal of mean-time-to-repair in four hours or less.
• Successfully managed the internal trouble tickets database; opened trouble tickets with outside vendors.
• Compiled monthly reports for each corporate client detailing any outages, the Reason for Outage (RFO), resolution used to restore service and the Confidential .

Confidential, Atlanta, GA

Central Office Technician IV

Responsibilities:

• Engineered and designed circuit facilities related to customer and internal transport orders, ensuring proper interface equipment was identified for all facility terminations.
• Provisioned network transport facilities per customer specifications.
• Processed service orders and maintained accurate records in all appropriate databases in accordance with established methods and procedures. Directly responsible for maintaining the circuit level design records database.
• Prepared and delivered comprehensive training sessions for junior personnel outlining all aspects of circuit testing and installation. Provided accurate feedback to site manager.
• Managed, updated and resolved REMEDY trouble tickets received from the repair center.
• Escalated issues beyond my scope of knowledge/responsibility to local exchange and inter-exchange carriers.