Remote Systems Engineer (Consultant), Oklahoma City, OK Resume

SUMMARY:

I am a detail - oriented, goal-focused, seasoned professional, offering extensive experience in Audio / Video, Desktop Support, Call Center, Helpdesk Support, Information Technology, Video Conferencing and Unified Communications. Known for exemplary work ethic and ability to adapt to challenging, fast-paced, and ever-changing environments, Recognized for strong capability to maintain a calm demeanor, analyze situations, formulate workable action plans, and resolve complex situations, Equipped with articulate communication and interpersonal skills essential in building positive work relationships with diverse individuals.

AREAS OF EXPERTISE:

Change Management
Client Relations and Customer Support
Deployment
Design
Engineering
Installation
Project Management
Mobile Device Management
Networking
System Architecture
Vendor Management
Video Conferencing and Unified Communications

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Remote Systems Engineer (Consultant), Oklahoma City, OK

Responsibilities:

Adhere to escalation plan in the event of any failure issues related to hardware, software and networking.
Administer hardware / software applications such as Cisco (CUCM), (EX90), (ASA 5500-X), (Jabber), (MCU 4 500 / 53 00 Series) (MX 200 / 30 0 / 700 / 80 0 ), (SX10, SX20, SX80), (TMS), (VCS-E), (WebEx), (Presence), (Unity).
Conduct a thorough analysis of current configuration through physical and logical surveys of network topology.
Conduct and document all test calls, verify optimal QoS settings, route paths/tracing, determine appropriate audio / video.
Create Active Directory accounts with escalated privileges for both conference rooms and users.
Design and development of fully integrated technology solutions.
Develop scoop of work detailing a projects initiation, organizing, planning, execution, monitoring, controlling, and closure.
Develop end user training documentation focused on infrastructure technology.
Develop solutions to mitigate security threats and vulnerabilities.
Document all changes while updating a list of tasks and maintaining a Trouble / Issue Log.
Document all test results deriving (bandwidth, video/audio quality, packet loss, etc.).
Document Unified Communications infrastructure and recommended QOS guidelines based on existing infrastructure.
Document discovered security violations, misconfigurations and failures (before, during, and after upgrades).
Ensure infrastructure is aware of any expected downtimes and change controls.
Ensure QOS is configured correctly between all endpoints and provide template for applying settings to the infrastructure.
Implement Cisco Video Conference Server on an existing VMware ESXi cluster on internal network.
Implement Cisco VCS / VCSE on existing VMware ESXi cluster in the demilitarized zone (DMZ) for external calling.
Implement scheduling resource of all Telepresence endpoints via web browser and outlook calendar.
Manage conferencing / presentation hardware and software (EX90, Jabber, Lookup, SX10/20, WebEx,)
Manage migration plans, schedule downtime, change management and vendor management.
Manage the overall improvements of the hospitals infrastructure and the end user experience.
Maintains all aspects of communication infrastructure including installation, modification, maintenance, problem diagnosis and repair of all types of wiring, cabling and connectivity issues including computers, video, telco and network equipment.
Make assessments on the readiness of the existing infrastructure to support the changes to minimize downtimes.
Negotiate RFQ (Request for quotation) from varies vendors bidding on installation, maintenance and support contracts.
Open Cisco Technical Assistance Center (TAC) cases as needed.
Provide infrastructure solutions ranging but not limited to QOS, Routers, Security, Servers, Switchers, UC, Virtual systems.
Provide PM Methodologies (Agile, Waterfall) theories & practices in order to deliver intended needs of the business.
Technical emphasis is on hardware capabilities, software requirements and systems integration
Create training documentation of conference room technology / collaborative spaces and marketing suites.
Communicate malfunction, performance, and network issues to the director of collaborations for rapid resolutions.
Conduct 1 on 1 and group sessions via email, in person, lync or phone providing training to end user displaying the functionality and best practices utilizing newly implemented technology, providing support as needed via face to face interaction, chat, email, and telephone
Design AV signal flow, riser plans and system and work space diagrams.
Delegate responsibilities to internal support staff working within collaborative areas and external vendors.
Develop conference room, video walls; workspaces standards to be used as the guideline for future build outs globally.
Develop road-maps for product standards, testing and validation to ensure that services are production ready.
Integrate SMART Room System with Microsoft Lync enabling a richer collaborative experience.
Maintained detailed project records using such apps as (Google Calendar, Google Docs, Google Drive, Google Hangout, Google Sheets, Google Slides, MS Excel Office 365, Project, Projectmanagement.com, SharePoint 2013).
Manage conference services staff supporting (executives meetings, town hall events, and financial briefings).
Manage corporate cloud applications such as (Acano, Bridget, Citrix, Dropbox, iCloud, Lync, Pexip, Vidyo, and Watchdox).
Manage multiple projects assigned to me by the drivers of the business (AVP, CEO, CFO, CIO, EVP, and SVP).
Manage the commissioning and testing of various devices required to creating a fully functional collaborative system.
Manage the global deployment of hardware, firmware, licenses, software, manufacture and vendor supplied patches.
Manage the maintenance and support of (LED Monitors, Pixie Plus, Projectors and Teqavit Wireless Presentation Systems.
Manage various Polycom platforms such as Cloud Axis, CMA ( 40 00 / 50 00 ), CMA Desktop, CX3000, CX5000, DMA 7000, HDX (6000, 7000, and 8000), MGC Bridge, Resource Manager, RMX ( 2000 / 40 00), Sound Station IP 7000 and Polycom Sound Structure.
Manage vendor relationships with such vendors as (Cerami, CG, Crestron, Peperdash, Polycom, TRITECH, and VCA).
Provide assistance to users scheduling AV / VTC sessions, which may include content sharing and presentations.
Provide business solutions concerning issues regarding (Architecture, Deployment, Engineering and Implementation).
Provide written documentation to business drivers, stakeholders, technical support and end user.
Provide rapid incident response to all areas of technology covered under departmental SLA (Service Level Agreement).
Record system issues and resolution steps taken within the incident management system.
Resolve both internal and hosted infrastructure related to cloud-based applications, e-mail, gateways, printers, video conferencing, wired and wireless networks.
Resolve voice related issues regarding desktop phones (CX3000), (IP7000), (VVX 600).
Schedule preventive maintenance of AV / VTC equipment (Cameras, monitors, projector, video walls).
Strong analytical, cognitive, domain and leadership abilities.
Support Crestron hardware and software (DM, Econtrol, Fusion, Pro2, Roomview and User Interfaces).
Support DSP platforms, audio conferencing and sound reinforcements (AEC, AES, BiAmp, Clearone, and Sound Structure).
Support MAC and Windows HW / SW using (AD, SCCM, Remote Exec, Casper Suite, and Apple Remote Desktop).
System admin and support to both users and accounts bridging and networking protocols such as AD, BES, DNS, DHCP, EXCHANGE SERVER 2007 - 201 3, FTP, GOOD 7.x SERVER, H.320, H.323, IMAP, LAN, LYNC Server, MCU, MPLS, MSE 8000, Office 2007 / 2010 / 2013 / 36 5, POP, PPP, SIP, SMTP, VCS, VCS Expressway, VLAN, VOIP and WAN, Windows Server 2003 / 2008 / 2012, Windows OS XP / 7 / 8.1.

Confidential

Audio Video / Video Conferencing / Project Manager (Consultant), New York, NY

Responsibilities:

Evaluated, built, assembled, and verified technical functionality while delivering hardware & software components in accordance with business needs, schedule, estimated workloads, and standards.
Identified technical architecture of collaborative systems and ascertained logical evolution of technical components.
Oversaw the design, planning, and implementation of deliverables as specified by the requirements, budgets, schedules and the quality, safety, and performance criteria required.
Facilitated training usage and design of newly built conference rooms, digital signage, public displays and video walls.

Confidential

Associate Systems Engineer, New York, NY

Responsibilities:

Analyze network performance issues in order to isolate the troubled areas using (Cisco Prime, Wireshark).
Communicate areas of constraints, opportunity, progression and risk to drivers, stakeholders, support teams and user.
Develop training documentation for both current and future technology that will be introduced to the enterprise.
Ensure the functionality and quality of various technology platforms supported under the departmental SLA agreement.
Executive Infrastructure support of individual hardware & software and connectivity of (PC’s, PDAs, iMac’s Mobile devices, Windows desktop workstations, printers, laptop, personal telepresence EX90).
Interpretation of blueprints, schematics, elevations and floor plans, and rack layouts.
Maintain and accurate accounting of infrastructure, mobile and office equipment.
Manage business relationships with various external vendors such as (Broadway Electric, ePlus, Live Technologies, Movero, OneVision, Radiant, and Tritech).
Manage the scope of work relating to projects (Billing, Budgeting, External Vendors, Resources and Scheduling).
Manage onsite / offsite events (Staff Training, Financial Briefings, Investor Updates, Sales Rallies, and VS Fashion Show).
Manage mobile device management applications such as (Airwatch, BES, Good Technology, Mobile Iron and IPCU).
Manage multiple office and conference room locations and its technology between Columbus Ohio and New York City.
Manage various digital signage applications such as (AMX Vision 2, Appspace, Omnivex).
Manage the direction and innovation in various areas of technology.
Manage the lifecycle and support of (Android, Blackberry, iPad, iPhone, Laptops, MAC PC, Printers (Local / Network), Smartphones, Tablets, Window PC and Video Conferencing Equipment).
Management various deployment management technologies such as (AD, SCCM, Remote Exec, Casper Suite, and Apple Remote).
Manage Cisco platforms such as (EX90, Jabber, MX 200/300/700/800, Prime, SX10, SX20, TX9000, TX9900, CUCM, Unified Mobility, and Unity).
Partner MAST Global support groups such as (Facilities, Finance, HR, Legal Services, Procurement, PMO and Security).
Provide network support using such protocols and software as (DHCP, DNS, H323, ISDN, LAN, MCU, PUTTY, QOS, SIP, SSH, TELNET, TCP/IP, TMS UDP, VOIP, VLAN, VCS, VCSE, WAN, WIFI, WIRESHARK).
Provide personalized technical support to Les Wexner and his leadership team of (AVP, CEO, CFO, CIO, EVP and SVP).
Provisioning new-hire accounts as well as preparing workstations and desks for C-level executives and administrators.
Schedule point to point and multi point global video conferences ensuring the highest quality of service and support.
Support various mobility conferencing technologies such as (Acano, AT&T Web meeting, FaceTime, Hangout, Jabber, Lync, Meetings2go, Pexip, Vidyo, and WebEx).
Support various AV / VTC platforms such as (Cisco, Jabber, LifeSize, Lync, Polycom, Scopia, Tandberg,Vidyo, WebEx).
Research, test and deploy new technology as it relates to the needs of the business.
Travel alongside the business leader providing offsite, onsite, phone and remote support both nationally and internationally.

Confidential

Video Conferencing Specialist, New York, NY

Responsibilities:

Authorize the adding, editing and deletion of content within Confidential ’s internal Wiki.
Create, dispatch, link, resolve, and withdraw facilities, support and installation tickets.
Develop global programs that standardize best practices, technology evaluation and deployment solutions.
Develop innovative and intuitive project models while collaborating with department to drive the development future projects.
Develop various types of visualizations such as narrative, editorial, data exploration, visual analytics and real-time visualization. Implement the overall vision and strategy for future collaborative functionalities with regards to unified communications.
Maintain the highest level of customer service, performance and support.
Manage the interaction between Confidential ’s external vendors contracted to support and assist in the resolution of technical issues.
Manage the development initiatives and the flow of inbound / outbound product development requests.
Manage the deployments of codec, multipoint bridging, transcoding, session management and gateway technologies.
Manage the global deployment of technology based initiatives with differing priorities based on the line of business clients.
Manage the MDM (Mobile Device Management) system operating on such devices as the (Android, Blackberry, iPhone, iPad).
Manage the onsite support of internal, external meetings and Events (Board, Product Demo, Stock Holder and Town Hall Meetings).
Manage the priority support to specialized departments such as Bgov, Bsports, Launch pad, Sales, R&D and Trade book.
Manage the production tasks include archiving, creating, edit time codes, merging, re-encoding and transferring files.
Manage the SMS (Systems Management Server) supporting the distribution of hardware and software inventory.
Manage the install, configuration and support of (AV, Digital Signage, Encoding, IPTV, VC, Video Walls and VOD).
Manage the relocation of new, recycled and used equipment with facilities.
Manage the scheduling for various users ranging from departmental heads to Confidential ’s President and CEO Dan Doctoroff.
Manage projects with the core focus being developing collaborative products for the intended benefits of the business.
Manage various projects (Billing, Budgets, Calendars, Deliveries, Schedule, Resources and Staff).
Monitor data port usage (Disabling, Enable and locating) unauthorized data port usage.
Operate visualization technology, interaction design, graphic design and information architecture in addition to other disciplines.
Operate Biamp software for reasons such as (Individual Control Management, Superior Scaling and Control Customization).
Operate various post production equipment such as (Mixing Consoles, Content Servers, Crestron Interfaces, Digital Handheld / Lavalier Microphones and HD Cameras).
Provide onsite technical support to live Confidential broadcast events within in auditorium, conference room and (MPR).
Provide management and problem solving skills with the ability to maintain a professional demeanor when handling complex issues.
Provide video editing / production, multimedia and other related tasks within studio production environment .
Schedule floor by floor quality checks of all conference rooms, multipurpose rooms, public displays and video walls.
Support Confidential keyboards, mobile applications and terminal hardware & software.
Support departmental after hour events using such equipment as (Audio, Lighting and Video displays).
Support various applications such as XenApp, XenDesktop, Cloud Storage, SMS, SCCM, load balancing and endpoint protection.
Record and stream captured, recorded audio video distributed via VC or Confidential ’s LIVE GO application.
Re-image desktops for both MAC & Win PC’s using such applications as (carbon copy, SCCM, Symantec Ghost and Super Duper).
Provide expertise with regards to video technologies bit-rates, codecs, encoding, multicasting, streaming, and video on demand.
Provide post-production of live video streaming and video conferencing to more than 450 end users worldwide.
Support market research clients experiencing archiving, connectivity, hardware, marking, podcasting, and software issues.
Supported qualitative market researchers and associates in documenting long term, searchable, and online archives.
HSBC: Distributed Support Systems Technician (Consultant) New York, NY 12/09-04/10
Administered all aspects of preventive maintenance in order to validate system integrity and reliability.
Interpret drawings and documents, including work orders, build documents and manufacturing processes.
Managed the consolidation of more than 600 employees, office essentials, and systems.
Managed the deployment, installation, repair, and upgrade of all IP phones system and services.
Provide systems administration and white glove technical support to all trade floor and C Level executives.
Provide essential assistance for trade floor system migrations, roll outs, and upgrades.
Support trading applications ( Confidential, Confidential ) to various businesses as required.

Confidential

Senior IT Support Analyst, New York, NY

Responsibilities:

Apply comprehensive understanding within multiple areas of information and Technology
Approve and or deny individual and departmental request as per the business need.
Build efficiency and effective responsiveness into an existing operation helping to define a operational standard.
Collaborate with engineering team to design, implement and introduce new technology into the current infrastructure.
Configure, install and support both Ayaya / Octel phone systems.
Coordinate technical duties and responsibilities across multiple office locations.
Manage the activation, configuration, installation, and maintenance, support of all (Desktop, Mobility and VC systems).
Create, delete and maintain group / user accounts within Active Directory, BES, and Exchange and Windows XP.
Develop data analytics, signal flows testing and documentation of project specifications.
Ensure desktop and personal devices interconnect seamlessly with diverse systems.
Execute all aspects of video conferencing using such technologies as (Movi, Polycom, Tandberg and Telepresence).
Install, renew, support upgrade various applications, hardware, licenses, and operating systems for both MAC / Win PC’s.
Manage staff and external vendors regarding the resolution of IT related issues covered directly under departmental SLA.
Manage the offsite repairs, warranty coverage and license renewal issued by the hardware and software manufacturers
Manage various AV, IT and VTC projects from conception to completion.
Manage departmental expenses relating to the purchasing of hardware, licensing, mobile devices, services and software.
Manage various projects with an emphasis on design, deployment and implement of domestic and international buildouts.
Monitor, track and close service tickets after solution steps have been documented and issues have been resolved.
Collaborate with both external / internal business partners to optimize and standardize business practices.
Perform an extensive array of administrative tasks (billing, calendars, presentations, spreadsheets and travel.
Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
Provide off & onsite, technical support to conjoining Confidential companies such as Burson Marsteller, Maxus and Mindshare.
Setup hardware to the external / internal network such as (AV, Desktops, iPad, iPhone, Laptops, Printers, Tablet, and VC).
Provide AV operations, system maintenance, video conferencing, web conferencing, network and technical support.
Support IP, ISDN, PBX and VoIP network infrastructure / telephony systems configuration troubleshooting.

Confidential

Systems Support Specialist (Consultant), Framingham, MA

Responsibilities:

Facilitated virtual classroom training with the use of Go 2 meeting, Movi, Polycom, Tandberg, Telepresence, and WebEx.
Generate, track and close support tickets for all IT related issues cover under SLA.
Provide support for email clients such as (Outlook on Mac and Outlook on Win PC’s.
Support PC & Mac hardware & software, office peripherals and networking.
Support smartphone (iPhone and Android) exchange mail configurations.
Setup AV Equipment such as microphones, sound speakers, video screens, projectors, recording equipment, xlr cables, sound and mixing boards for events such as concerts, sports events, meetings and conventions.
Participate in the planning of various projects detailing forecasting, project documentation and business flows.
US Trust: Global Media Video Conferencing Support Specialist New York, NY 09/07-07/09
Arrange, instigate, monitor and support all scheduled video conference sessions.
Confirm and classify reported AV / VC related issues before dispatching a support technician.
Coordinate the scheduled delivery newly shipped equipment with facilities / building security.
Communicate project details to the stakeholders reporting all issues including the steps taken to resolve.
Communicate with leadership regarding budgets, projects status, resources, risk factors and timelines.
Deploy, install, patch, repair, support and upgrade Blackberry mobile devices, desktops, laptops, printers and servers.
Dispatch support technicians to service related issues which cannot be resolved remotely.
Ensure that requested equipment is installed, tested and functioning properly in conjunction with standing work order.
Escalate any technical issues outside of the Global Media SLA to the appropriate departments.
Facilitate building restack and departmental relocation of employees, furniture and systems to new or preexisting locations.
Manage content distribution systems and newly integrated auditorium conference room and MPR buildouts.
Manage newly introduced hardware & software, ensuring the upgrades work seamlessly with assisting infrastructure.
Provide both offsite and onsite support to various clients via desk side support or remote access.
Provide training to individual users, groups and operations teams on initial upgrades of both hardware and software.
Recommend and research new technology in order to maintain a competitive advantage.
Schedule routine inspections of all hardware related component, upgrades and equipment replacements.
Set strategic direction for the global media department’s members and the clients in which it serves.
Work closely with senior executives to ensure the overall success of their day to day operations.
Work closely with vendors and support staff on the appropriate course of action when handling system related issues.

Confidential

Conference Room Supervisor (Consultant), New York, NY

Responsibilities:

Generate detailed inventory calendar of conference room usage, events and equipment request.
Manage all aspects of VC Cisco & Tandberg video conferencing unit.
Maintain inventory accuracy of all portable conference room systems checked in and out by faculty and students.
Preside over the arrangement of scheduled conference rooms, events, departmental meetings, and video conferencing request Offered expert direction for team members in handing the installation, roll out, setup, and transportation of conference room systems and equipment

Confidential

Engineering Technician, New York, NY

Responsibilities:

Ability to learn new technology as required, working both independently and or as a team member.
Assist in the construction and design of newly built production / broadcast stations.
Capture and extract footage from various forms of media formats.
Communicate with external vendors regarding equipment related issues ranging from billing, repairs and replacements.
Coordinate the activation, exchange, procurement and upgrades of all wireless technology and mobile computing devices.
Coordinate weekly one on one and departmental touch base meetings.
Deploy hardware, infrastructure components, software and workstations throughout the news station.
Manage multiple assignments with changing priorities while still meeting project deadlines.
Document and report all technical issues as they occur and the steps taken to resolve said issues.
Ensure all field equipment and accessories are functioning without fault or flaw.
Experience broadcast standards, content creation, television and video production.
Experience in running cabling, cable terminations, equipment installation, upgrades, troubleshooting and maintenance.
i ngest A/V footage into storage in order to edited using Avid production technology before being introduced to the public.
Interrupt blueprints, schematics, system diagrams.
Introducing new technologies incorporating into the current environment.
Knowledge of Microsoft Desktop / Laptop / Servers running windows NT/2000/XP.
Knowledge of audio video and networking cabling such as (CAT 5e, CAT 6, DVI, Fiber, HDMI, VGA).
Maintain a current understanding of the latest engineering procedures and operations.
Operate Panasonic High Definition P2 cameras for live breaking news and taped events.
Package, ship and receive field equipment in need of repairs, servicing and upgrades.
Partner with other engineers, reporters and field technician on current and future projects.
Partner with other technical groups deploying, upgrading, and supporting applications, workstations and associated LAN equipment such as routers and switches.
Provide a strong analytical, oral and written communication
Provide technical support to field reporters, shooters and wave truck operator via teleconference or onsite assistance
Responsible for first level support of Local Area Network support (LAN), as well as interfacing with Application Development and Wide Area Network groups.
New York University: Media Services New York, NY 09/99-11/06
Assist faculty and students to identifying and resolving technical issues hindering their ability to both teach and learn.
Conduct consultative checks for pre-installation of auditoriums, classrooms and MPR’s requiring rebuilds or upgrades.
Configure university AV / VTC systems for reliability and quality performance.
Coordinate large scale projects involving construction, design and installation.
Create and update university announcements, information, and online tutorial.
Develop and implement operating policies and procedures.
Effectively communicate with individuals on all levels including non-technical and technical users.
Integrate multimedia technology in every classroom, conference room, meeting room and clinic.
Interact with several service departments working together to support the broad spectrum of university activities and events.
Maintain an accurate record of departmental budget, office operations, project billing, reports and timesheets.
Manage AV / VC media services for the universities (Administrators, Deans, Faculty, Staff and Students).
Manage a team of seven internal staff supporting media services malfunctioning equipment repairs, replacement and setups.
Manage projects throughout the university ranging from construction, conference room design, deployment and upgrades.
Monitor access to secure areas storing AV / IT / VTC inventory.
Perform routine maintenance, repairs, testing, troubleshooting and upgrades of all multimedia equipment.
Preform video editing, recording, source routing and video distribution.
Prepare various equipment upgrades to be installed and interface with them to the universities network.
Provide integrated information and multimedia technology solutions to classroom, computer labs, and office spaces.
Provide technical training to non-technical staff and high profile clients via lectures, presentations and symposiums.
Recommend alternative technical solutions and replacement equipment.
Respond to and provide information regarding facilities services, equipment, policies and procedures.

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