SUMMARY:

• Seeking to pursue a successful career utilizing knowledge of databases and technology with solid experience in project management, product improvements, and triaging customer system issues that encompasses training, standardization of procedures, and policy development.
• The ability to think strategically and to understand a client's underlying business and organizational needs.
• Experience in a client service environment, and the ability to handle multiple external clients.

TECHNICAL SKILLS:

Languages: Visual Basics.Net, XML, SQL, VB

Databases: MS Access 2000 / XP, Script, JavaScript, XSLT, HTML, CSS and PHP MS SQL Server 7.0 / 2000, 2005, 2008, 2010, 2014

Software: Microsoft Visual Studio.Net 2005Technologies: XML, ASP.Net, ADO.Net, VMware, Microsoft Visual SourceSafe, Active Directory, HyperV, Citrix, Windchill 9.0, and SAP ECC 6.5 Microsoft Applications MS Word, Excel, Internet Usage and Search, Computer mainte - Power Point, Access, FrontPage, and Outlook, nance, working knowledge of PC hardware and Dreamweaver, Photoshop and Quark XPress repair, Networks, (wired and wireless)

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, SC

Installation Engineer

• Skilled in the Unitrends product line and proficient in installing Unitrends solutions.
• Working experience in virtualization technologies
• Assists complex, high value customers in leveraging Unitrends best practices to ensure the highest level of satisfaction while implementing the Unitrends solution via remote sessions.
• Coordinate troubleshooting sessions to work on complex problems requiring in - depth root cause analysis with cross-functional teams.
• Ability to manage critical incident situations.
• Demonstrate understanding of high tech environments from a supplier, integrator, or operator s point of view.
• Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problems.
• Develop and executes project management plans.
• Generate documentation in the form of case notes, tech tips and best practices keeping the customer updated n outstanding / unresolved technical support issues.
• Improve product feature offerings by providing customer feedback to internal cross-functional teams including Sales, Product Management and Engineering.
• Navigate and eliminate roadblocks to ensure customer is receiving the right level of attention.
• Working experience with Microsoft NT/Windows 2003, 2008 and 2012 Server, Microsoft Exchange, and
• Microsoft SQL Server; and supporting storage and backup management.
• Perform first level problem determination to identify and isolate failure point including hardware, network, application, training and / or documentation.
• Worked as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the user s requirements.
• Assist in user notifications of changes to the application.
• Close completed call process by notifying interested parties.
• Resolve product support questions, issues, and failures.
• Assist management in controlling costs. Reports expenses in a timely manner. Reports unexpected costs to management.
• Anticipate and identify issues that may prevent deliverables.

Contract, Web Designer

• Planning, design and implementation of complete web sites
• Experience in deployment/design/implementation of Servers: Commerce Server, Content Server, CRM, SQL Server, Applications Center, Project Server and others and Development: Visual Studio,VB.NET/ASP.NET
• Maintenance and repair of database, current version of software and utilities of troubleshooting
• Developed application development tools used in product development
• Design with standards compliant code with emphasis on browser compatibility, accessibility, and search engine optimization
• HTML, CSS XML coding, image editing (Photoshop) Use of ASP.Net, PHP, JavaScript

Systems Administrator/Windchill Support- Engineering

• Provide administrative assistance as required across the Engineering Department
• Assist in the configuration, testing, administration and implementation of all engineering tools
• Provided and created content for operational documentation
• Responsible for supporting a set of standard software engineering processes utilized by agencies.
• Developed and presented organization-specific materials for topics not covered in standard training courses
• Assist in the resolution of support tickets for all engineering tools, including Windchill
• Able to execute the Windchill Change Admin 3 Step in the CM release process
• Provide email telephone ticket support to assist Engineers
• SDLC Configuration, Business Administration, System Administration and customization of the Windchill Product Data Management PDM and Product Lifecycle Management PLM solutions.
• Ticketing Software: Footprints

SAP Service Desk Analyst

• Experience with high call volume, first call resolution over 50+ calls per day
• Experience with application support. I understand how the end user uses the application to be able to troubleshoot effectively
• Demonstrate commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions to ensure that the effect on operations is minimized.
• Ticketing Software: Service Desk
• SLED NCIC Network Monitoring
• PUPS Monitoring
• LDAP Administrator
• SC State DSIT Network / Mainframe Monitoring
• Meeting Time Conference Call Administrator
• Working knowledge of SAP-ERP, SRM
• Escalate and partnering with Internal FI/CO, HCM, MM, BW, BASIS teams to resolve user issues
• Test SAP Workflow System Functionality
• Educate users on system processes
• Provide first & second level support for one or more business processes and/or technology systems in a large-scale business enterprise environment using SAP systems

Technology Coordinator/Desktop Support

Responsibilities:

• Tier 1 & Tier 2 Help Desk Support for all Classroom, Laboratories and District
• Basic LAN/WAN Administration & Support
• Work closely with a team to review and develop XML data standards and data standards as well as developed and reviewed data exchange or data sharing models
• Worked with the content development team for accounting to create and edit online content for online high school practices
• Coordinate all work orders with Technology Center and track for completion
• Maintain equipment inventories and provide procedures for repair
• Migrated over 350 pc’s and laptop from Windows XP to Windows Vista using a default user installation repaired over 180+ in-house work orders including Wi-Fi networking, computer updates virus, worm and Trojan removal
• Provide orientation and assistance to new staff
• Developed and presented organization-specific materials for topics not covered in standard training courses
• In corporate into instruction the study of the effects of technology on society and the ethical dimensions in the use of technology as students prepare for the workplace of the future
• Maintained School District Website
• Strong Web Development skills with HTML, CSS, XML and XSLT
• Ensure equitable access to educational technology resources, particularly to under representative populations and to students with special needs
• Complete in timely fashion all records and reports as required
• Communicate regularly with principal about needs, successes and general use of educational technology