SUMMARY:

Seeking challenging assignments that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference to the organization.

TECHNICAL SKILLS:

Operating Systems: Windows 2003, 2008,2012 & 2016 Enterprise Server.

System Administration: Active Directory Services

Citrix: Citrix XenApp 4.0, 4.5, 5.0, 6.0,6.5 and 7.8; Citrix XenDesktop 5.6, 7.5, 7.6 and 7.8, Citrix Provisioning servers 6.0, 7.6 and 7.8, Citrix Storefront Servers 2.5, 3.0 and 3.6, Citrix Secure Gateway 3.0 and 3.3, Citrix XenServer 6.0 and 6.5, Citrix NetScaler VPX 10.0 and 10.5, App Volumes Manager v2.12, PowerShell Scripting

VMware: ESX/ESXi Server 4.1/5.0/6.0

Backup Software and Tools: Symantec Endpoint Protection, McAfee EPO, Trend Micro Office Scan

Remote Tools: RDP, VNC and Team Viewer

Hardware: HP ProLiant DL360, DL380, DL580 Servers, Dell Power Edge Servers and Cisco UCS Blades

PROFESSIONAL EXPERIENCE:

Confidential

Senior Citrix Engineer

Responsibilities:

• Maintained multiple Citrix farms including XenApp 4.5, 6.5, XenDesktop 7.5, 7.6, 7.8 and PVS 6.1, 7.6, 7.8 spread across 2500 servers.
• Installation and configuration of Citrix Provisioning Server sites, vDisks and stores.
• Streamed services for servers and desktops on bare metal and physical target devices.
• Deployment of on - demand virtual desktops and applications.
• Creation of multiple delivery groups for corresponding departments within organizations.
• Migrated XenDesktop 5.6 to 7.8 and 7.6 to 7.8 version for both MCS and PVD Desktops successfully.
• Created new VDisks for both Non-Persistent and Persistent images in PVS environment.
• Creation of new Delivery groups and machine catalogs in XenDesktop environment.
• Creation of new VM’s in VMware environment and assigning all target devices to end users.
• Various application installations in both XenDesktop and XenApp environment.
• Delegated tasks to team members. Ensured infrastructure stability. Setup meetings with corresponding departments.
• Provisioning Services 6.1 -> 7.8 upgrade.
• Responsible for monitoring and maintaining Windows and Citrix Servers which includes 1000 user base and more than 100 plus applications
• Implementation of Storefront for remote and local clients to obtain their applications / desktops
• Installation, configuration and administration of multiple XenApp farms
• Citrix Web Interface, publishing/disabling applications
• Built provisioned image for users connecting in through web interface.
• Creating a test Environment in Citrix or VMware for Production Team to test their applications.

Environment: Citrix XenApp 4.5, 6.5, XenDesktop 5.6, 7.5, 7.6, 7.8, Citrix NetScaler VPX (10.x), Citrix PVS 6.0, 7.6, 7.8, Service Now, Windows 2003, 2008, 2012 Server and App Volumes Manager v2.12

Confidential

Senior System Administrator

Responsibilities:

• Deliver support services for 350+ servers of XenApp version 5.0, 6.0, 6.5, and XenDesktop 7.6 on Windows server 2008/2003. Plan and implement Citrix environmental changes. RCA for all Sev 1 and Sev 2 incidents.
• Manage support for Citrix Provisioning Servers, Citrix Edge Sight, and Citrix Storefront. Install licensing server for Citrix XenApp. Upgrade licenses versions, administered, and activated license of XenApp farm.
• Install and configure web interface. Create Citrix policies as per client requirement. Installed Citrix XenApp patches and rollup packs on servers when required. Monitor Citrix server’s health using Citrix Edge Sight.
• Create test environment in Citrix for production team to test their applications. Worked on ICA client set up, licensing, load balancing, user policy management, printer management, as well as on all critical incidents.
• Prepared and maintained technical solution documents such as RCA. Supported customers on Citrix Netscaler, Citrix Edge Sight servers, Citrix XenServers, as well as Citrix Secure Gateway as and whenever necessary.
• Concurrently, serve as Windows and SCCM Administrator on the weekends. Decommissioned non-required servers, both physical and virtual. Implemented Citrix rollup and feature packs as per Citrix recommendation.
• Created infrastructure changes in change management through Remedy Tool and implemented those changes in Windows and Citrix Environment. Used Edge Sight Server console to monitor app performance in Citrix Farm.

Environment: Citrix XenApp 5.0, 6.0, 6.5, XenDesktop 7.6, Citrix NetScaler VPX (10.x), Citrix PVS, Citrix XenServer, BMC Remedy, Service Now, and Windows 2008 Server.

Confidential

Senior System Administrator

Responsibilities:

• Troubleshot Citrix XenApp customer issues. Performance monitored and tuned Citrix Servers. Handled Citrix related service calls and incidents. Managed customer related and maintenance changes, and problem tickets.
• Installed hot fixes on Citrix servers. Redeployed Citrix servers in case of any failures. Created work instructions related to Citrix. Installed and updated the applications on Citrix server through proper customer changes.
• Installed, updated, and configured App-V applications. Implemented and administered Citrix XenApp 4.5 and XenApp 6.0. Created application profiles using Citrix Streaming Profiler. Created Citrix policies requirements.
• Published all hosted, streamed, and App-V applications in Citrix Delivery Service console. Performed Citrix Farm management tasks on XenDesktop, Provisioning Server, and XenApp. Managed Citrix XenApp Policies
• Monitored load evaluators and set new values based on resource manager reports. Monitored, managed, as well as maintained the Citrix environment.
• Published and troubleshot App-V Applications and provided solutions. Supported customers on Citrix Netscaler, Citrix Edge Sight servers, Citrix XenServers, and Citrix Secure Gateway. Provided operational documents to make the environment more convenient.
• Provided access to all published applications as per user requirements. Managed and maintained the servers and multiple farms.

Environment: Citrix XenApp 4.5, 6.0 & XenDesktop 5.6, Citrix Netscaler VPX, Secure Gateway, Citrix XenServer, BMC Remedy, and Windows 2003 Server.

Confidential

Senior Citrix Administrator

Responsibilities:

• Handling daily Vistara tickets raised, towards Citrix Application problems & troubleshooting for all Citrix products.
• Working on XenApp and XenDesktop 7.6
• Implementing Service Improvement Plan for environments.
• Analyzing Plan of Action of maintenance servers.
• Summarizing health report for Citrix servers
• Explaining resolved issues with Clients
• Coordinating with Vendors to resolve major issues
• Working with CPS 4.5, XenApp 5, XenApp 6 and XenApp6.5
• Good exposure on NetScaler 10.1
• Patches upgrades on NetScaler.
• Rollup packs up gradations on Citrix servers.
• Secure Gateway deployment.
• Citrix License Server up gradations.
• Increasing Memory, vCPU, Disk size on VMware level
• Taking snapshots for servers
• Performing Cold migration and Hot migration and Storage migration
• Analyzing environment to full fill for best practices.
• Providing Citrix training for L1 Support.
• Troubleshooting on Citrix products.

Environment: Citrix XenApp 4.5, 6.0, XenDesktop 5.6, BMC Remedy, and Windows 2008/2003 Servers

Confidential

Citrix Administrator

Responsibilities:

• Involved in Installation and upgrading the various applications on Citrix Servers and publishing the Application on Citrix 5.0, 6.0 & 6.5 farm.
• Maintaining and optimizing the date store by ensuring that using the DSMAINT command and running a consistency check using DSCHECK.
• Configuration of Farms, Zones, DC’s, DS, TS License servers, Web Servers.
• Resolving user connections to the Citrix Web Interface server by recycling the IIS services.
• Monitored and Maintained the Citrix Web Interface server
• Documenting Application Installation, Know issues which occur regularly
• Expertise in using Citrix App center, Delivery services console, Access Management Console and Presentation Server consoles.
• Expertise in using Citrix Access Management Console and Presentation Server consoles.
• Interacting with business users for gathering the requirements for on boarding the applications to Citrix Servers.
• Performed Citrix Farm and server health checks on regular basis
• Implement Citrix Rollup Pack and Feature packs as per Citrix recommendation.
• Configure, apply and prioritize policies in a XenApp environment.
• Install, maintain & monitor Citrix 4.5,5.0,6.0 & 6.5 Server making sure they are up-to-date with latest rollup hot fix and service packs as well server 2008 update
• Publish applications, server desktops and contents
• Configure, apply and prioritize policies in a XenApp environment
• Create and configure XenApp administrator accounts and their permissions.
• Supporting Citrix Secure Gateway.
• Performed Citrix Farm and server health checks on regular basis
• Creating a test Environment in Citrix or VMware for Production Team to test their applications.
• To take ownership and display a positive attitude, ability and desire to work in a dynamic group whose job it is to provide nothing but excellent service to the client.

Environment: Citrix XenApp 4.5, 5.0, 6.0, BMC Remedy, and Windows 2008/2003 Server.