SUMMARY:

• IT Manager with over thirteen years of experience in the Information Technology and telecommunications fields with focus on technology and security.
• Experience administrating, maintaining, troubleshooting and repairing LAN, computers, servers, firewall, phone system and network equipment and printers.
• 24X7 on call for all IT support issues.
• Experience with database administration and database web designing, using SQL Server.
• SME for our company and department during system conversions.
• Vast experience in the design of network infrastructure and layout, including installation, maintenance and security.
• Supervisory experience in current position and for a Network Dispatch team with demonstrated strengths as a team player and leader.
• Effective troubleshooter for various technical issues, able to recognize and implement solutions—reducing training and labor costs while increasing opportunities.
• Effective communicator, able to coach and train colleagues on various technologies.

TECHNICAL SKILLS:

Circuits: Ethernet, DS3, STS - 1, Sonet, DS1 & DS0, Fiber links

Software: Lotus Notes, Sametime; Microsoft Office 2003-2013, Peoplesoft mainframes; Windows Vista, XP, 7 & 8, SQL Server, Exchange, Dreamweaver, Windows Server 2003, 2008R2 & 2012(R2), Ubuntu Linux, Internet Explorer, Chrome, Firefox, VMWARE, Kaspersky AV, Desktop Authority, EMR, Schlage, SYSAID, UltraVNC, HP CMC, Putty, Cisco ASDM, UX5000 PCPro

Language: VB.NET, ColdFusion, C++, Pascal, QBASIC, Javascript

New Technology: DWDM, WDM, Ethernet, VoIP

Ring Configurations: ADM, BLSR, PTP, UPSR

Remote Transport Equipment: AccessMax, Litespan, SLC 5, UMC1000

Computer Network: Setup and maintain security. Troubleshoot and repair.

PROFESSIONAL EXPERIENCE:

Confidential, Fort Wayne, IN

IT MANAGER

Responsibilities:

• Lead IT Department employees, including in house and contracting staff
• Network Administrator
• Active Directory and System Access Administrator
• Server and SQL Server Database Administrator
• Exchange Administrator
• Firewall and Web Filtering Administrator
• Security Administrator/HIPAA Security Officer
• Maintain and administer 250 PCs (combination of tablet, desktops and laptops).
• Maintain and administer 31 servers, both physical and virtual.
• Maintain phones, phone equipment and programming VoIP.
• Troubleshoot and repair network, printer, server, PC and phone problems.
• 24 x 7 on call support.
• Maintain company Intranet pages.
• Implemented EMR, cut over AD to Server 2012R2.
• Improve and update network infrastructure to bring it into compliance, setup and maintain security.
• Virtualized server infrastructure at both locations.
• Implemented DR site for backup and recovery.
• Implemented life cycle for network and electronic equipment.
• Implemented WAN fiber based transport and internet at both locations.
• Perform security audits.

Confidential, Fort Wayne, IN

IT SUPPORT SPECIALIST

Responsibilities:

• Computer administrator for 105 desktop computers and 10 laptops.
• Active Directory and Server administrator for Window based servers and 1 Linux server.
• SQL Server database Administrator.
• Responsible for designing database based web sites.
• Perform security audits.
• Maintain and update web pages for two departments.
• 24 x 7 on call support for two departments.
• Troubleshoot and repair PCs.
• Maintain network printers, phone and equipment and LAN connections.

Confidential, Fort Wayne, IN

IT SUPPORT SPECIALIST

Responsibilities:

• Computer administrator for 105 desktop computers and 10 laptops.
• Server administrator for 2 Windows based servers and 1 Linux server.
• SQL Server database Administrator.
• Responsible for designing database based web sites.
• Maintain and update web pages for two departments.
• 24 x 7 on call support for two departments.
• Troubleshoot and repair PCs.
• Maintain network printers, phone and equipment and LAN connections.

Confidential, Fort Wayne, IN

Supervisor

Responsibilities:

• Supervised 21 associates who dispatched circuit and POTS trouble and major outages.
• Coordinated and provided training, up to and including personal one on one and classroom based training to associates on current technologies and processes.
• Performed attendance and performance audits to determine if employees were meeting objectives and also performed performance reviews.
• Updated department job function processes and procedures and posted to the team Web site.
• Set goals and implemented strategies, such as a reduction in dispatching time intervals, to meet department goals.
• Maintained, managed and repaired all computer-related team assets, which included hardware and software and also managed the department network, performing security and performance audits.
• Decreased Mean Time To Restore (MTTR) from long-duration circuit outages and increased customer repair satisfaction by training staff on reading circuit designs so that dispatched technicians could find locations easier. This resulted in a reduction of 30 minutes on average.

Confidential

Design engineer

Responsibilities:

• Served as Subject Matter Expert (SME) for disaster recovery team. Met with design center team members, audited their practices and procedures and trained my team to be able to take over that centers tasks if an emergency occurred and we would have to take over their job functions. Trained colleagues on new and existing technology.
• Designed Ethernet, STS-1, DS3, and Sonet circuits for customers and interoffice backbone facilities.
• Set up ring configurations including as PTP, BLSR, ADM and UPSR using some DWDM and WDM technology.
• Gained vast array of knowledge in optical transport equipment and multiple vendors, such as Nortel Optera and Fujitsu Flashwaves series.
• Utilized knowledge in remote transport equipment, such as Litespan, SLC 5, AccessMax, and UMC1000.
• Multistate design experience.
• Selected as Lead Designer for a major Ethernet based project, the Badger Net Project, in Wisconsin. This was a project that provided a backbone for a WAN for the public services to communicate between each other, such as schools, universities, emergency services and the DHS.
• Caught and corrected network design problems, such as equipment limitations and required bandwidth—reducing the company's rework and saving hours of labor.