SUMMARY:

• Northrop Grumman Mission Systems (NGMS) sector, Field - service representative (FSR)/Engineer on the Communications Integrated Product Team (IPT) in support of the MQ-4C Triton program in.  Triton is a high-altitude, high-endurance sensor Unmanned Air Vehicle platform for the US Navy.  This is a position that supports maturing the system through the flight test program and preparing it for operational readiness.
• Supports the Communications segment of both the aircraft and ground equipment, spanning areas of:  device management, VoIP transport, SATCOM links, intercom, and operator interfaces. 
• As DEA Telecommunications Center Operator Lead Ensures that a proper shift change is conducted, including informing the oncoming Shift Personnel of the current operational status of the Communications Center
• Administers the receipt and transmission of all message traffic through the Communications Center
• Resolves hardware and software problems and then provides detailed analysis and recommended solutions for weaknesses or problems in the system
• Performed as the lead AIRBUS DEFENSE and SPACE INC. technical expert for Secure Communications Networks and Systems engineering in support of key US C4I programs, while assisting the Director of Business Development and Sales Director in the development and prosecution of new business.
• Experience in managing DoD secure communications networks such as, DRSN, DSN, ISDN, VoSIP, Secure VoIP, or other secure networks in support of AFPCA, WHCA, DISA, or other secure networks supporting military departments, COCOMs, or local base, post, camp, station.
• Provide design and integration expertise to support responses to Requests for Information and RFP/RFQs.
• Fifteen years of Network Operations Center/Tech Control experience
• A broad knowledge of all products, services, and NOC procedures.
• Information Technician for nine years in the United States Navy and was the Principle operator for tasking, processing, exploitation, dissemination, and integration issues in Intelligence Community missions. Responsible for obtaining and disseminating critical mission information based on analysis from multiple SATCOM and SIGINT telecommunication systems.
• Ability to verify that switches and routers, as well as their configured network services and protocols, operate as intended within a given network specification.
• Conduct operations with network monitoring tools like Traverse, Net Vigil, HP Open view, Solarwinds, Zenoss, etc.
• Performed server performance tuning by utilizing Linux scripts

SKILLS:

Experienced in the operation, maintenance and working knowledge of STE, QSEC, OMNI, MLP’s, STU-IIIR’s, IDNX, ARDMISS DRSN, Department of Defense Messaging Systems, NAVMACS, CUDIXS, Fleet Siperenet Messaging, VIA-SAT, Tandberg VTC’s, SATCOM equipment, UHF equipment, HF equipment, VHF equipment crypto logic fill devices and associated equipment, Cisco routers, Switches, Mercury Interface Units, LAN’s, WAN’s, Remedy Trouble Ticket System, Oracle Trouble Ticket system, iHeat, SDC Service Desk, Visoneal, What’s up Gold, ZENOSS, Solar Winds, Avocent DS View and proficient in Microsoft products and working knowledge of Linux Red Hat Operating System. Lead secure communications technical expert for network and systems of key US C4I programs Provide expertise in Interoperability, Internet Protocol v4 v6, SCIP, Networking protocols such as ISDN, NI2 and complex system of systems network infrastructure design and integration

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Installation, configuration, and checkout of software updates
• Assist with system startup and preflight of the Internal Communications Subsystem for the Unmanned Aircraft Vehicle Triton program.
• Familiarity with all aspects of software behavior, and the ability to translate that knowledge into assistance to users
• During flight test, take written notes of user actions, system responses, and problems noted, and communicate them to the Communications engineering staff
• Familiarity with crypto keying devices
• Assist in conducting tests of communications system
• Perform periodic audits as directed by the Information Systems Security Manager (ISSM)
• Assist troubleshooting of software and hardware problems
• Perform system administration functions, including but not limited to download/archival of log information, and administration of user accounts
• Support repair and replacement of ground equipment
• Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinated product solution. Assesses product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers, vendors and company representatives.
• Acts as local on-site representative to customers’ organization.

Confidential

Operator Lead

• Establishes and maintains detailed documentation on all significant problems that have affected or may affect the successful receipt or transmission of message traffic
• Assures the timely correction of switching problems between various interface systems
• Maintains continual evaluation of all incoming and outgoing operations
• Recommends corrective actions or alternative solutions when problems occur  Advises users in domestic and foreign offices of corrective measures to be taken to resolve message traffic deficiencies
• Controls, monitors, and troubleshoots the core systems KG* equipment, Multi-functional Secure Gateways (MSG’s) and all other associated hardware and software. *KG is an In-Line Type 1 Network Encryptor (INE) that provides confidentially, data integrity, and end-to-end authentication to protect data of all classification levels.
• Ensures the Automated Message Handling System (AMHS) is operational 16 hours per day 5 days per week.
• Provides operations, maintenance and user support to all offices via the core systems MSG’s and related circuits.
• Conducts in-house testing of message transmission for new sites.
• Provides advice and instruction to Foreign offices and Domestic offices including Headquarters, Division Offices and Resident offices pertaining to the composition, transmission, receipt and delivery of messages.
• Conducts special searches as requested by users.
• Follows the procedures in the Computer Operation Unit’s Security Standard Operating Procedure (SOP) for the Communication Center’s Open Storage Area (OSA).
• Maintains the Supervisor’s daily report of circuit outages and back logs in accordance with Government templates

Network Field Service Engineer

• U.S. subject matter expert on the family of AIRBUS DEFENSE and SPACE INC ECTOCRYP® family of secure encryption products
• Provides on-site and telephone technical support to customers in support of lab trials, technology demonstrations, and equipment capability demonstrations.
• Provides on-site and telephone technical support for customer product installations.
• Provides on-site and telephone support for troubleshoot equipment and network issues.
• Assist training team with classroom and on-site training as required.
• Provides design and integration expertise to support responses to Requests for Information and RFP/RFQs.
• Works closely with AIRBUS Business Development and Sales personnel to develop a good understanding of US programs and technical support.
• Requirements Management - .Ensures that the customer’s requirements are well understood and documented and that the proposed solution adequately and accurately meets the requirements.
• Requirements Traceability - manages requirement traceability and configuration management of U.S. versions and variants of systems and devices. Maintain configuration control records for all delivered equipment to US Government customers including software revision
• Established a close working relationship with the UK OEM engineering team and US Government customers.
• Develops and maintains good working relationships across company organizational boundaries
• Manage requirement traceability and configuration management of U.S. versions and variants of systems and devices.

Center Tier I Operator

• Monitor satellite communications networks to ensure that all networks are available to all system users using COTS monitoring tools: Traverse, and Idirect
• Document and resolve any network problems.
• Develop and follow troubleshooting procedures in an effort to resolve problems.
• Contact users to correct and maintain network operations.
• Escalate problems as needed to engineering staff.
• Record daily network statistics.
• Open, correctly update, and close trouble tickets using IHEAT and SDC service desk.
• Update documentation to record new equipment installed, new sites, and changes to configurations.
• Coordinate installation and commissioning of communications equipment.
• Knowledge of satellite communications networks, VSAT network operations, CISCO routers and switches.
• Knowledge of data communications protocols.
• Ability to verify that switches and routers, as well as their configured network services and protocols, operate as intended within a given network specification.
• A broad knowledge of all products, services, and NOC procedures.
• Strong interpersonal communication skills, verbal and written.
• Excellent organizational, multitasking, prioritizing, and teamwork skills.

Computer Cyber Operator 3

• Performed immediate Tier I and II systems troubleshooting to identify and assess systems anomalies, takes the appropriate actions for system recover utilizing network monitoring toolsLike Traverse, Net Vigil, HP Open view, Solarwinds, Zenoss, etc.
• Works independently, creative and resourceful and takes the initiative in exploring and implementing new methods of collection availability.
• Responsible for end-to-end data flow, delivery and keeping 100% error free system operations as a certified analyst.
• Principle operator for tasking, processing, exploitation, dissemination, and integration issues in Intelligence Community missions. Responsible for obtaining and disseminating critical mission information based on analysis from multiple SATCOM and SIGINT systems. Also responsible for the collection of critical and significant event data and capable of advising leadership on system issues. Responsible for the oversight of an Intelligence Community network and capable of monitoring, developing and implementing procedures designed to protect accredited customer systems.
• Manages and executes first level response for reported or detected incidents in accordance with customer Standard Operating Procedures and directives. Logs incidents into tracking database, addresses trouble ticket systems and administers discrepancies between reporting database and other directed internal repositories. Continually monitors and analyzes all designated networks and systems on a 24x7 on a shift that rotates in 12 hour increments on a monthly basis.

 Communications Systems Technician

Responsibilities:

• Provided Secure Voice, Data, and Video for the President of the United States, Vice President, White House staff, U.S. Secret Service and The National Security Council.
• Shift Supervisor and floor technician for Head of state circuit maintenance, ensuring constant operability for a twenty-four hour, and three-hundred sixty five day manned tech control facility in east wing of The White House.
• Engineered and Implemented circuits with foreign and American Equipment, working with a combined signal of digital, fiber and analog, and enhanced service to presidential- level quality.
• Supported the Presidential motorcade by providing mobile communications (FAX, Message traffic, Satcom, and UHF.) as a “Roadrunner Tech” during in town movements.
• Trained and supervised ten individuals in the maintenance and installation of the secure voice switching network and peripheral equipment worth fifteen million dollars.
• As an active communications security custodian maintains accountability of over nine-hundred end items valued at over five million dollars.
• Sustained the White House Communications Center, Situation Room, and Presidential Emergency Operations Center by monitoring over twenty five data messaging circuits that are a critical part of day to day daily operations.
• Provided emergency action response as an Escort under direction of White House Military Office Power section in East Wing and surrounding “18 acres.”

Information Systems Technician

Responsibilities:

• Operated and coordinated telecommunications systems including automated networks, data links and circuits from shore to ship and ship to ship.
• Applied diagnostic, corrective and recovery techniques to integrated information systems.
• Worked with highly classified and technical material.
• Provide technical support to deployed units.
• Collected and analyzed communication and non-communication signals.
• Provided telecommunications and computer-related training and assistance.
• Performed preventive and corrective maintenance on state-of-the-art equipment.
• Operated and maintained the Navy global satellite telecommunications systems.
• As an assistant LAN administrator handled customer service by troubleshooting network trouble calls, adding/deleting user accounts and maintaining shipboard LAN. Performed Daily and