SUMMARY:

• Dedicated, focused, results - driven professional, armed with broad-based experience in information security and IAM operations, infrastructure support and improvements, and risk compliance for various processes .
• Expert at spearheading complex projects from conceptualization to fully operational status; with the ability to work with all levels of staff, management, and internal and external clients.
• Adept at analyzing and evaluating business requirements and needs to come up with effective technical strategies and solutions that improve productivity, quality, and client satisfaction.
• Team player; armed with well-honed communication, problem-solving, multitasking, and analytical skills.
• Goal-oriented individual with strong leadership capabilities.

AREAS OF EXPERTISE:

• IT Risk Management
• Role Based Access
• Strategic Planning
• Business Analysis
• Project Management
• System Administration and Support
• Data Integrity / Disaster Recovery
• Virtualization & Cloud Technologies
• Configuration Managemnt|Process and Risk Management Compliance
• Risk Identification
• Operation Management
• Continuous Process Improvement
• Policy and standards development
• Network and Systems Security
• Vulnerability Evaluation

TECHNICAL SKILLS:

• Microsoft Windows 7- 10
• MAC OS & iOS
• Android
• Microsoft Office
• LAN / WAN Administration
• VPN TCP/IP
• Networking
• Routers and Switches
• SharePoint
• MS Exchange
• Windows Server
• MS SQL
• Hyper-V
• Active Directory
• Cisco VPN
• RSA
• Secure ID
• LabTech
• Checkpoint
• Connectwise
• Citrix VDI
• Appsphere
• Mcafee IPS
• Websense
• Mobile Iron
• Sailpoint IIQ
• RSAM| Dell KACE
• Airwatch
• KnowB
• Solarwinds
• Dell Sonic Wall

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Information Risk Analyst

Responsibilities:

• Examined systems and procedures to identify potential adverse events, including hardware and software crashes, physical disasters, malicious intruders, malware, denial of service attacks and employee misconduct. Collaborated with Product Owners, Platform Leads, and Cyber Security teams, to assess cloud security solutions.
• Continually identified opportunities for process improvements to deliver increasing efficiency within the Risk & Control framework. Remediated existing IT control issues and assisted with the quality assurance review of various control assessment programs
• Forged partnership with Project Managers, Product, Service, Implementations and LOB’s for solutions, and risk prevention opportunities. Supported various service development plans, metrics and reporting, and operational, assessments while acting as a liaison between the business and technology which affects departmental productivity.
• Rendered constant high customer, satisfaction rate and, outstanding problem resolution. Met risk guidelines, expected utilization and Service Level Agreements (SLA). Assisted with functional requirement documents to support the development of methodical enhancements. Assisted with standard operating procedures (SOPs).
• Produced Management Information System (MIS) reporting for productivity and created test scripts for all upcoming system implementations. Worked collaboratively with Project Managers, Product, Quality Assurance (QA), Implementation and Compliance regarding all departmental-specific application or product releases.

Confidential, Tampa, FL

Technical Support Manager/ Windows Security Administrator

Responsibilities:

• Examined systems and procedures to identify potential adverse events, including hardware and software crashes, physical disasters, malicious intruders, malware, denial of service attacks and employee misconduct.
• Developed company wide security awareness by providing orientation, educational programs, and on-going communication.
• Provided tier 3 technical support, configured and secured LAN’s/ WAN’s VPN, and Intranets and created and analyzed daily reports surrounding incident tickets, managed assets, software and security.
• Created and maintained Role-Based Access Controls by working with all departments on role engineering.
• Held responsibility for creating standard operating procedures (SOPs) for IT security and designed service development plans and operational assessments, to implement changes as needed.
• Conducted periodic reviews and mentoring for It staff; specific to significant career and work related goals and objectives
• Prepared reports that documented security breaches and the extent of the damage caused by the breaches
• Installed and configured secured environments, VPN Internet connectivity of virtualized server environment and clients.
• Collaborate with external auditors to conduct in-depth compliance audits and penetration testing, presenting results to senior management.
• Implemented proper recovery procedures for disasters and administered user-accounts’ mailbox.
• Conducted risk assessments and collaborated with users and management to provide recommendations regarding critical infrastructure and network security operations enhancements.

Confidential, Savannah, GA

IT Systems Administrator

Responsibilities:

• Proactively coordinated the design, development and implementation of the IT Infrastructure using ITIL practices. Assumed full accountability for managing day to day network changes, including network security, full data backups and recovery (Veeam/ Datto), VPN, virtual and physical server upgrades(Hyper - V), and patch management.
• Tested and improved disaster recovery and continuity of operations to ensure high availability. Created and maintained an online real time inventory of all company assets using tools such as LanSweeper, Spiceworks and Absolute DDS (Computrace) to prevent asset and data loss.
• Used active directory tools including group policy to administer creation and deletion of user accounts, role based access controls, system identity management / authentication and domain structure configuration.
• Monitored our organization s networks for security breaches and investigate any violation when one occurs using Symantec.
• Conduct penetration testing by simulating attacks to look for vulnerabilities in their systems before they can be exploited
• Maintained HIPPA compliance across all assets on the network
• Conducted Risk assessments using Social engineering and automated tools

Confidential, Alpharetta, GA

Senior Systems Administrator

Responsibilities:

• Assigned role of key contributor for the deployment, configuration and repair of all LAN/ WAN systems. This included laptops, workstations, telecommunications (Mobile iOS, Android, VOIP Avaya), databases, file servers, print servers, network access, application and web servers
• Manage system information security architecture, design, installation, operational planning, and risk remediation activities on more than 15 local servers for various clients, ensuring all systems installed according to schedule.
• Patch and maintenance of Server 2008r2 and Exchange 2010 on a virtual platform. (Vmware) on Dell Power edge servers.
• Proactively monitored switched network for outages or degradation of services utilizing LAN network monitoring service.
• Ensured secure, robust infrastructure systems, including DNS, email, VPN, wireless networks, firewalls, & enterprise authentication, by performing efficient troubleshooting
• Enforce company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.
• Created and updated network shares, granting permissions based on roles and groups for users through Active Directory
• Worked with development teams to onboard applications that meet IAM standards
• Develop and facilitate technical awareness training. Supervise daily activities of Junior Administrators and Service Desk Interns.