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Senior System Administrator Resume

Professional Summary:

Technical support professional with 15 years of computer hardware/software/network experience. Have been involved in building, maintenance, training and support of Windows and DOS based systems.

Technical Skills:

Hardware: Windows, PC Hardware, Printers, Modems

Software: Microsoft Office

Operating Systems: Windows Operating Systems, Linux
Certification: A+, Microsoft Certified Technology Specialist

Employment History:

Senior System Administrator
11/10 – 11/11

  • Responsible for setting up, maintaining, and configuring internal and external systems
  • Administered a Windows 2008 network

Customer Onboarding

  • Troubleshoot technical issues.
  • Create tickets incompany’sinternal ticketing system..
  • Worked with customers and external organizations to complete customer Number Transfers
  • Assisted customer with billing issues

We Are Golden LLC.

Computer Technician

03/03 – 01/06

  • Routine maintenance and repair of computer systems as well as building custom computers as requested
  • Assist customers in person and over the phone with technical issues
  • Data recovery

Fountain Technologies
Technical Specialist
12/96 – 3/99

  • Provided 3rd level support to internal departments for applications and monitors
  • Developed FAQ (Frequently Asked Questions) sheets for technical support personnel
  • Researched new applications utilizing the Internet
  • Responded to phone and email questions

Associate in Applied Science Degree in Computer Information Systems June 2002
Electronics and Computer Technology November 1995

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