SUMMARY:

• Experienced Microsoft Systems Administrator with a broad range of skills in Windows Server, VMWare, Hyper - V, Active Directory, Group Policy, DNS, DHCP, SQL, Exchange, SBS, WDS, WSUS, & IIS to name a few.
• My diverse background has made me highly proficient in a much larger scope of available solutions than the average candidature.
• I truly thrive in a rapidly evolving environment where I can use this ability to see the big picture from a unique perspective to help guide the strategic direction as well as design the supporting infrastructure of the IT environment as well as get my hands dirty deploying and supporting the various associated platforms at the same time.

WORK EXPERIENCE:

Systems & Network Manager

Confidential, Saouthbury, CT

Responsibilities:

• Managed physical to virtual server migration from a Connecticut data center in order to physically move the new hardware to a newer data center in New York.
• Implemented the new VMware cluster (2 hosts & 1 replication server) in the New York Data Center.
• Installed a Veeam backup solution to an on-site NAS connected via iScsi for failover and additional backup coverage.
• Oversaw project to remove a 4.5 mbps bonded T-1’s and replace with 100 mbps cable modem. This provided approximately a 22% increase in internet speed and reduced monthly cost from approximately $1500 to $120.
• Migrated phone system from PRI to PRI over Ethernet which effectively eliminated around $3000 per month in long distance charges by piggybacking onto our existing internet connection.
• Managed a project to recycle the antiquated printer infrastructure to a managed print/scan solution deployed via group policy. This resulted removing the frequent service calls at approximately $500 each and also eliminated the need to purchase toner as it expired. In addition, implemented a system in order to have the toner supply automatically re-ordered (at no cost under the contract) once they reached a 10% remaining level.
• Managed a level 1 desktop support engineer to utilize our helpdesk system to support approximately 300 users.
• Upgraded all hardware at our local office which included migrating from Active Directory 2003 to AD 2012. Also upgraded all switches from 100 mbps to 1GB layer 3 switching infrastructure.
• Implemented full security auditing was also performed and locked down as necessary.
• Scoping of office 365 migration.
• Complete overhaul and documentation of disaster recovery plan with onsite, offsite, and cloud storage design

Network systems engineer

Confidential, State wide, CT

Responsibilities:

• Managed all servers and infrastructure on HIPAA compliant Active Directory Network. This included daily resolution of tickets requested by end users, routine server maintenance & fault diagnosis on desktops, servers, printers, etc. as well as making recommendations on future hardware and software to improve the network in the future. Additionally, implemented proactive network health monitoring for all hardware in order to diagnose and resolve issues before they were actually reported by the staff
• Saved the company $588,000 over the course of 7 years by decommissioning a legacy system and exporting the data to a new system. This met the HIPAA requirement of maintaining PHI for 7 years while eliminating a $7000/month maintenance fee that they were paying on the legacy EHR system
• Worked with Executive committee to create policies and procedures in order to maintain compliance and uniformity organization wide.
• Maintained firewalls (Sonicwall, Cisco, Watchgurard), DHCP, DNS scopes as well as VPN connectivity and VOIP qos to three satellite offices.
• Developed server virtualization plan (VmWare and Hyper-V ) using both and cloud based disaster recovery plan to replace existing tape backup system that was currently facing an increasingly shrinking backup window.
• Worked as Primary technical point of contact on practice PACS (X-Ray) and NextGen EHR (Electronic Health Record) systems in order to support end users.
• Managed and implemented multiple SBS 2003 to virtualized Server 2012, Exchange 2013 or Office 365 projects.
• Primary lead on several office moves/upgrades for multiple clients.
• Worked as Primary technical point of contact on practice PACS (X-Ray) and NextGen EHR (Electronic Health Record) systems in order to support end users.

Systems integration Engineer

Confidential, New Britain, CT

Responsibilities:

• Project leader with Stanley Tools leading systems integrations projects on the global corporate network.
• Primary point of contact with Stanley Systems Engineering handling all systems for the sell-of of Bosch in both the US and Germany. This included Active Directory (ADMT), Exchange, SQL, DNS, File Servers, multiple application servers, web/ftp servers, as well as several hundred end user workstations.
• Served as a systems engineer to ensure smooth process flow for the integration of recently purchased Sonitrol Alarm Company into the Stanley corporate network. This project allowed of no interruption of service to any critical systems as a large portion of Sonitrol’s business involves monitoring alarm systems across the USA. If any issues were to arise causing downtime, this would have been devastating to Sonitrol’s reputation.
• Handled Server consolidation projects using VMware ESX - project consolidated nearly 70 physical machines to virtuals. This included handling all inventory and accounting for the legacy hardware which was shipped back to headquarters location and ensuring warranty and support contracts for RMA’s on damaged hardware were handled appropriately on the affected systems.
• Using HEAT ticket management system for change control requests and MS project I managed this project to meet all SOX compliance guidelines required by corporate policy.

Active Directory Architect / Systems Administrator

Confidential, Atlanta, GA

Responsibilities:

• Held the roll of subject matter expert on Microsoft Active Directory, SQL Server, IIS, DNS, Group Policy & related technologies in support of a highly secure isolated application domain which provide the infrastructure foundation to BT’s global Multimedia Call Center Platform. This comprehensive contact center solution marketed to BT’s largest enterprise business customers was comprised of over 20,000 users distributed worldwide with data centers in Hong Kong, Paris, New York, London, & Docklands in the UK which were fully redundant as well as tightly integrated with multiple global voice networks which handled routing calls to agents who had to be accessible anywhere on the planet.
• Provided guidance in the design of, and responsibility for the implementation and final sign off on corporate policy relating to securing and locking down administrative access to server farms located on US Soil. This mandatory action was required by the Department of Homeland Security in order to comply with Federal guidelines to secure US based telecommunications systems from being compromised by terroristic activity in the event of the an official notice of heightened threat level code. Prior to implementation, this lockdown design underwent a full audit prior to being approved by a congressional board of review to ensure that the mandated guidelines were met satisfactorily.
• Utilized various monitoring and reporting tools to proactively assess the health of physical hardware and application infrastructure in order to provide fixes as necessary to prevent system failures which would be visible to customers. Failing to meet these SLA’s carried the potential risk of losses in the Millions of dollars in revenue as well as incalculable costs relating to lack of customer confidence for Tenants (BT’s Enterprise Business Class Customers) having global contact centers were handled by the MCC platform.
• Designed testing platform using VMWare ESX to replicate the production domain and all key systems to allow for safe “non - production” testing and development.
• Directed Specialists in New York and various UK locations to assist in the provisioning and deployment of HP blade centers to support the growth of this platform from a single site located in Tufnell Park & BT’s Global Switch Data Center to a multi- continent n+1 redundant and load balanced solution comprised of approximately 200 individual servers. Additional focus was given to ensuring that any changes supported the larger goal systems integration goal of merging the MCC domain with BT’s upcoming Next Generation Call Center platform.
• Worked with CSC Network Operations Center personnel to develop requirements and objectives to be met in order to facilitate their being able to meet their tasked responsibilities of providing continued system maintenance, patching, and monitoring of the overall platform. This included developing standard operational procedures, naming conventions, and baseline configuration standards for applications and hardware utilized worldwide.
• Managed SQL & Exchange 2003 servers which provided back end messaging and call logging capabilities to the global contact center platform.
• Used Visio & Rack Manager applications do document the various global data centers housing the hardware for which I was responsible

Systems Administrator

Confidential, Atlanta, GA

Responsibilities:

• Managed and planned Windows 2000 Active Directory network schema including continued in corporation of remote offices located throughout the US into the corporate network structure in support of our national ATM & credit card processing network.
• Implemented further desktop lock down and management solutions including remote software installation and service pack deployment to decrease downtime and support costs associated with the PC Tech Support Team.
• Drafted & implemented a disaster recovery plan (including 24/7 on call rotation of techs) such that any mission critical server could be recovered within four hours even in the event of catastrophic hardware failure. This utilized multiple rotation schemes of onsite, offsite, online, & archival media.
• Directed an initiative with our corporate communications department to create a “Survey Team”. This team would travel to outlying offices (i.e. newly purchased divisions) to survey network hardware, software, and communications infrastructure layout. After the survey, we would design and implement the most appropriate strategy to bring the remote branch office into the corporate Active Directory network.
• Provided administrative support for our Microsoft Exchange mail system. This system was comprised of 4 servers at our HQ location and one server at each of three additional sites distributed across our nationwide WAN.
• Heavy emphasis on IIS and OWA, as well as various third party additions to our Exchange system (blackberry support as an example) was utilized to keep our sales force in sync and ahead of the competition.
• Utilized Citrix Metaframe & XP to speed up deployment time of accounting and other critical applications to branch offices as other businesses were purchased. This allowed us to provide necessary HR & accounting functionality to remote offices before sending an audit team onsite to conduct a thorough evaluation.
• Supervised a team of 3 PC technicians to provide corporate desktop support (approximately 1500 users) to promote a company wide unified desktop and virus-management solution.
• Designed SQL in-house inventory / asset / and call ticket management CRM type system to increase MIS department productivity.
• Provided primary support of network systems during NT4 to Windows 2000 Active Directory migration and gigabit network upgrades on Primarily Cisco & Dell hardware.

IT Manager

Confidential, Atlanta, GA

Responsibilities:

• Reporting to the VP of IT Operations, I Functioned as primary desktop support agent as well as strategic design expert for all aspects of corporate network architecture. This included installing new software, system upgrades, patches, automated deployment images, & maintaining backups on both PC desktops/laptops & Macintosh systems for offices in Atlanta, Los Angeles, San Francisco, Seattle, New York, London, England, and Dublin, Ireland.
• Orchestrated move of company Data Center from our Buckhead office to a new Peachtree Center office in downtown Atlanta. This required hand moving all critical production servers & setting up all user desktops for the entire office (about 60 users at the time) in a 3-day period. To complicate things, I was also directed at this time to go live a new Exchange 2003 server, which I had just built in order to migrate off an older failing exchange 2000 platform. The task was completed in 48 hours with not one single hitch leaving 24 hours for additional testing and cleanup work.
• Working with creative department (mostly Mac based), developers, & production managers, I helped develop more efficient means of group collaboration leveraging existing assets such as our Exchange platform in order to speed delivery of ads to market. This required maintenance of the TCP/IP network Infrastructure consisting of Active Directory, DNS, DHCP, SQL, VPN tunneling, FTP, Exchange (Web mail, Outlook Mobile, Blackberry, Windows Mobile device Sync) Instant messaging platforms, Backup & Anti-Virus strategies, Sonic wall Firewalls & a plethora of HP, Dell, & Macintosh Server platform.
• Created Policy manual documenting all IT polices & procedures covering areas such as fair usage, security procedures, & ownership or responsibility at all organizational levels physical assets as well as corporate owned data. This Procedure Manual & Asset Inventory also served as a basis for building a helpdesk and a barcode enabled inventory/software license tracking & compliance system for the organization.
• Meeting the requirements listed above required being on call 24/7/365 in order to provide rapid response to any issues, which, to my good fortune, rarely arose. This can be attributed to efficient deployment of a wide range of windows shell scripts, batch scripts and, most recently a focus on the newer windows power shell with which we had a tremendous amount of success bringing into production platform wide changes with astounding speed and adaptability. Changes which would have previously taken weeks were easily implemented in a matter of days affording a massive reduction of cost in not only man-hours to implement, but also much less aspirin and late nights with the vastly simplified ease of administrative maintenance.

Self Employed Consultant

Confidential

Responsibilities:

• Confidential: Marietta, GA - Working with this online media marketing & advertising company I was introduced to an extremely fast paced environment where getting creative deliverables to our high clients who were billed based on our meeting extremely strict deadlines. The shop focused on Flash development & I supported the Macintosh & PC back end that allowed the creative departments to function efficiently. This included video conferencing, Televantage IP Phones, VOIP, Virtual Servers (VMware), Sonic wall VPN, MS Project Server, Exchange, & Active Directory. This was necessary to maintain operations and a smooth workflow between our Atlanta, Los Angeles, & Bogota, Columbia Offices. Additionally, I maintained VMware servers which were used for client site demos as well as for internal hardware consolidation due to budget constraints and physical sufficient rack space.
• Confidential: Chicago, IL - Assisted with project to simplify management of computer systems, which run the machinery in major hubs. This incorporated patch management & remote admin allowing for operations control from Atlanta with minimal onsite service personnel. VMware GSX was used as a “sandbox” test environment, and Citrix was used on our production systems to help with load balancing for certain proprietary applications.
• Confidential: Atlanta, GA - Worked with team to build, test, and rollout sales and display kiosks to Metro-Atlanta Circuit City stores to promote Wireless Phone and data services including Verizon’s new EVDO broadband wireless service. Downtime on this project was used to assist with end user support and administrative assistance at Verizon’s Ashford Dunwoody campus. End user support included Exchange 2000 & 2003 / Active Directory administrative functions.
• Confidential: Atlanta, GA - Brought in to take charge of a high visibility IIS Web & FTP traffic blocking and monitoring issue during critical end of year processing for the second largest credit card processor in the world. I was able to quickly resolve this issue, which had been open for over 6 months prior to my arrival by utilizing my previous experience with Microsoft ISA Server, WebSense, and several other applications. Additionally, I was tasked with a multitude of administrative tasks to help relieve the burden on an overworked Systems Administration staff including, troubleshooting several issues on the corporate SAN involving VERITAS Net Backup.
• Confidential: MARIETTA, GA - This project consisted of a complete audit, documentation, and drafting of plans to overhaul both the corporate & production network for this rapidly growing financial software company working in the lending industry. Key focus included everything from VPN access, SQL, IIS & Active Directory Security & redundancy across multiple WAN segments to simple desktop support - including and unexpected lightening strike on the building which damaged nearly 60% of the IT infrastructure and required tremendous recovery efforts to get everything back online with a minimal amount of downtime. All of this effort was provided in support of online application which was TDC’s primary revenue generator. Also critical were the monitoring, documenting, and providing oversight on upgrading the soon to be outgrown Nortel phone system/ACD/IVR systems in preparation for the implementation of a more current VOIP solution more capable of handling a dynamic and rapidly expanding call center and corporate environment.

Senior Network Systems Administrator

Confidential, NORCROSS, GA

Responsibilities:

• Designed architecture and migration plan for converting existing NT4 Domain to a fully functional Active Directory network. Business requirements dictated that all corporate applications were transferred to the new network without any loss of functionality.
• Upgraded and transferred all corporate users from the existing Exchange 5.5 mail servers to more updated Exchange 2000 active directory integrated servers. Full spam and virus monitoring was included as part of the new server implementation. IIS was also utilized to provide web access to sales reps and key executives who were primarily based out of the local corporate headquarters.
• Drafted official corporate policies and procedures for corporate computer usage and security ensuring compliance with HR and existing IT guidelines.

Director of Corporate Network / PC Support

Confidential, NORCROSS, GA

Responsibilities:

• Managed and planned Windows 2000 Active Directory network schema including continued in corporation of remote offices located throughout the US into the corporate network structure in support of our national ATM & credit card processing network.
• Implemented further desktop lock down and management solutions including remote software installation and service pack deployment to decrease downtime and support costs associated with the PC Tech Support Team.
• Drafted & implemented a disaster recovery plan (including 24/7 on call rotation of techs) such that any mission critical server could be recovered within four hours even in the event of catastrophic hardware failure. This utilized multiple rotation schemes of onsite, offsite, online, & archival media.
• Directed an initiative with our corporate communications department to create a “Survey Team”. This team would travel to outlying offices (i.e. newly purchased divisions) to survey network hardware, software, and communications infrastructure layout. After the survey, we would design and implement the most appropriate strategy to bring the remote branch office into the corporate Active Directory network.
• Provided administrative support for our Microsoft Exchange mail system. This system was comprised of 4 servers at our HQ location and one server at each of three additional sites distributed across our nationwide WAN.
• Heavy emphasis on IIS and OWA, as well as various third party additions to our Exchange system (blackberry support as an example) was utilized to keep our sales force in sync and ahead of the competition.
• Utilized Citrix Metaframe & XP to speed up deployment time of accounting and other critical applications to branch offices as other businesses were purchased. This allowed us to provide necessary HR & accounting functionality to remote offices before sending an audit team onsite to conduct a thorough evaluation.
• Supervised a team of 3 PC technicians to provide corporate desktop support (approximately 1500 users) to promote a company wide unified desktop and virus-management solution.
• Designed SQL in-house inventory / asset / and call ticket management CRM type system to increase MIS department productivity.
• Provided primary support of network systems during NT4 to Windows 2000 Active Directory migration and gigabit network upgrades on Primarily Cisco & Dell hardware.

Network Engineer / QOS Analysis Team Member

Confidential

Responsibilities:

• Provided in-depth analysis of Quality of Service related problems for the second largest ISP in Spain (approximately 70,000 users per minute peak load).
• Performed an audit of the international connectivity from Spain up to the Seabone Backbone in Italy to assess connectivity of international, specifically US, based websites.
• Executed dialup testing and analysis for each of 16 NAS nodes located throughout the country.
• Designed SQL Database and Perl scripts as well as provided specifications for a client-side application to monitor dial up node and connection performance statistics