Tier 3 Advance Technical Support Resume Greensboro, NC - Hire IT People

TECHNICAL SKILLS:

KNOWLEDGE:

TCP/IP Protocols Network Security Design/Implement LAN in SOHO Configure/Repair existing networks Operating Systems: Windows XP, Vista, 7, 8, 10 Active Directory Remedy Ticketing

ABILITIES:

Goal - Oriented Self-Starter Identify/Resolve technical issue Driven/Desire to learn Strong reasoning and critical thinking Detail Orientated
CERTIFICATIONS
CompTIA A+
CompTIA Network+
CompTIA Security+
CCENT (Pending June 2016)
CCNA (Pending June 2017)

WORK EXPERIENCE:

Greensboro, NC

Tier 3 Advance Technical Support

Confidential

Responsibilities:

Support 50 Spectrum subscribers daily having technical problems with video, digital phone and network services by utilizing all available diagnostic tools.
Document interaction of each call.
Resolve complex problems that involve LAN issues, email issues, modem/router support and other company owned equipment and/or software configurations on different operating systems and mobile devices. Set up subscriber’s network security remotely.
Utilize Remedy ticketing system to escalate technical problems beyond the scope of work.

Matthews, NC

Sales Support Specialist

Confidential

Responsibilities:

Proven track record in completing deal contracts, updating promotional calendars, latest item contracts and forecasting.
Research, resolve and validate reasons for deductions in payment and provide repayment information to the supplier and our retail partner.
Promptly relay accurate and complete information to the customer teams, suppliers and retail partners.

Charlotte, NC

Direct Sales Agent

Confidential

Responsibilities:

Managed independent office with customer base for private consumer products.
Maintained a consistent positive track record month over month toward meeting sales and performance goals.
Responsible for handling daily operations including opening and end of day procedures.
Maintained daily remittance reports for primary office for reconciliation against business receipts and reported payments made in person or via telephone.
Utilized Customer Relationship Manager tool for tracking customer contact details and notes.

Matthews, NC

Sales/Technical Support Specialist

Confidential

Responsibilities:

Troubleshoot serious problems on PCs. Implement anti malware;
Configure operation systems back to factory setups. Set up computers by planogram and check for functionally. Record product, client and entitlement data for the work order. Research and order parts required for repairs.
Provide customers with educational solutions.