PROFESSIONAL EXPERIENCE:

Confidential

Systems Architect

• Lead PRPC Developer for MVP Application which provides processing of both Civilian and Military service requests using multiple business rules defined inside the workflow. These business rules are defined in use cases which are incorporated inside the application which captured the logic and business requirement for each sub processes inside application.
• Developed the ROFR (Right of First Refusal) and Command Approval (CA) workflow logic/process.
• Developed the User Interface (UI) to provide Configuration Manager the ability to update daily the Capabilities for each MTF (Military Treatment Facility) or eMSM as per request by MTFs. These capabilities includes both Specialties and Service provided each by MTFs together with Service Codes, Diagnosis Codes and EOC (Episode of Care).
• Integrated the MVP application to external systems like DEERS (lookup which validates the beneficiary/sponsor information), NDB and A2D (lookup which validates the Provider information for both Professional/Facility information).

Systems Architect

• Lead PRPC Developer for AM Exception Application.
• A global application which comprises of North America, EMEA, ASIA and Latin America.
• Developed the Private Banking application and the Straight Thru Processing.
• Integrated the automated process of granting both credit and debit on customers DDA or OMNI accounts.
• Developed the workflow for several banking functions like: Client Service, Operations, Trust and Estates, Mortgage, Investors SDI, Investors IM, and Finance.
• Integrated the application to several external systems like OMNI, DDA and SAP using the SOAP Service and Service SOAP for interacting with DDA and OMNI systems. Integrated with SAP (GL system) using the REST service where the message is sent in JSON format.
• Developed the notification process inside the workflow to notify the case creator where the case is in. Also a notification email is being sent to the next group or person who needs to action the case.
• Developed the workflow for Middle Office to investigate and process the case.
• Developed the workflow for Journal Team to handle cases that failed STP due to any error condition encountered outside of the workflow.
• Developed the workflow for Cash Team to handle checks and wire request.
• Developed the Approval process base on threshold level to identify the number of approvers for the request.
• Developed several reports inside the application like Phoenix over 10K and Under 10K, Financial Report, Data Dump report.
• The application has a huge interaction with both enterprise Oracle tables and specialized tables for the application and using lots of view tables to generate the four reports mentioned above.

Confidential

Systems Architect

• One of the Lead PRPC Developer for Front - End workflows.
• Developed the Straight Thru Process (Financial flow) to allow granting of Immediate or Provisional credit to clients account.
• Integrated the Financial flow to several Front-End workflows like: Encoding Error; ATM Misdispense; Incorrect Amount; Missing Items; Multiple Postings; Unauthorized RegE; and Fraud.
• Developed the flow for sending the case to Actimize for investigation of possible fraud.
• Developed the flow to accept the response (action) from Actimize and save the action to the case.
• Developed the Manager Review flow to allow multiple managers to approved the case before granting the credit to the customers account.
• Developed the flow for posting to CFS to post the credit amount to customers account.
• Developed the flow for sending the credit amount to Citisweep for cases that has been granted Provisional credit.
• Developed the flow to accept the response from Citisweep so that the case can be closed.
• Developed the automated process which identifies if the case has not received a response for more than an hour then the case will be routed to back office for manual processing.

Confidential

Workflow Architect

• Currently the Lead PRPC Developer of the ISRS project.
• Developed and documented the PRPC Single Sign-On authentication process for Prudential Financial.
• Created access groups and model users which SSO authentication activity uses to create or overwrite the OperatorID.
• Enhance the authentication activity to query LDAP base on the filter criteria.
• Enhance the authentication activity to query an external table to be able grant more access to the operator.
• Created custom PRPC portals for each access groups.
• Involvement in project planning and evaluation of specification for new business requirements and use cases.
• Participated in the design of relational database model.
• Act as mentor to junior PRPC developers.

Confidential

Workflow Architect

• Enhance the Payments Research workflow to perform accurate call to the check database/s using dynamic system settings.
• VPC database.
• ETA database.
• Modified activities to get the value from the dynamic system settings which the workflow uses to perform the query to the check database/s.
• Added entries to dynamic system settings for each environment (DEV, UAT, PROD).
• Modified the Unix directories for the saved images.
• Developed a workflow that will process data coming from FED feed and manual data-entry.
• Created a service file connector which listens if a file is received from FED then process the content of the file by creating work objects.
• Created an enterprise sub flow RSI call which verifies the account number from the RSI database.
• Created an opening accounting workflow which processes the receivables and payables to / from designated GL account.

Workflow Architect

• Involved in the enhancement/development of claims processing.
• Developed addition of new pharmacy benefit manager (MEDCO) to the existing claims application.
• Created new soap service connector which accepts claims data and sends accumulator data to service provider which is MEDCO.
• Developed workflow that sends back the processed data to the service provider
• Works independently and/or in conjunction with other application developers, OO-modelers, component developers, user interface developers, database analyst, etc. for integrating and constructing the application.
• Constructs, tests, implements, and modifies CRM/Java application programs - creating the framework and integration for the various components, data, user interface, etc. within application.
• Upgrades system and corrects errors to maintain applications after implementation.
• Ensures quality of software solutions by performing necessary unit and integration testing.
• Works with customers to analyze current operational procedures, identify problems, and learn specific input and output requirements for screens, reports, and various data stores, then provides application solutions and/or alternatives for meeting these needs.
• Updates functional specifications and requirements. As needed, write detailed documentation of user needs, program functions, and steps required to modify/enhance the application.
• Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Then prepares and updates workflow charts and diagrams to specify detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system.
• Researches, recommends, and adheres to improvements in architectural standards and infrastructure.
• Promotes optimal application design and development of standards through own work and through interface with other IS and customer areas.
• Assists and mentors other staff in resolution of work problems.
• Assists in preparing time and cost estimates and identifies necessary tools for completing projects.
• Plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development.
• Consult with and advise customers on multimedia and web requests, identify their desired objective and define interactive and artistic complexity. Generate proposed solutions and work with the required resources to produce these deliverables.
• Constructs builds for deploying the application into the various test and production environments as required.
• Performs on-call duties, carrying a blackberry and responding to and resolving issues during off-hours.

Senior Tech Officer

• Developed a Payments Research workflow which processes data received from Federal Reserve Bank as a file feed and manual data-entry.
• Developed a service file connector which listens if a file is received from FED then process the content of the file by creating work objects.
• Developed an enterprise sub flow RSI call which verifies the account number from the RSI database.
• Developed an opening accounting workflow which processes the receivables and payables to / from designated GL account. This workflow uses the Smart Adjust pega framework.
• Developed an enterprise AIDB call workflow which query the index information of the check base on the criteria submitted.
• Developed duplicate search workflow which auto resolve work object that are found duplicate base on business rule criteria on duplicate case.
• Developed an enterprise image database call workflow called ETA call which uses the index information found from AIDB workflow and save the image to a UNIX directory in JPEG format so it can be viewed as a popup screen from a local action.
• Developed a closing accounting workflow which closes the GL account base on found index information from AIDB and image from ETA. This workflow uses the Smart Adjust pega framework.
• Use and developed PRPC SLA functionality in increasing the urgency points and to calculate work object timeframe for goal, deadline and late and sends email notification to alert the assigned person.
• Developed reporting by creating index tables and providing list view and summary view for end-user to view report online.

Confidential

Workflow Architect

• Design and develop workflow configurations using UNIX, FDR, JavaScript, HTML,
• Oracle and Pega Systems computer application toolset with a structured life cycle methodology. Developed several in house application for Credit Card Services.
• Change in Terms (CIT) flow.
• Late Payment Fee Flow.
• Stop Check Payment Flow
• Credit Bureau Adjustment Flow

Computer Analyst/Programmer

Responsibilities:

• Commercial Loans (SICL).
• Real State (SIRE).
• Installment Credit (SIIC).
• General Ledger (GL).
• Cross Systems Product (CSP).
• Import and Export (IMEX).
• The above applications are running on IBM 9672 under MVS/ESA using COBOL,
• COBOL II, CICS, VSAM, PL1 and DB2.

SOFTWARE SKILLS: