PROFESSIONAL EXPERIENCE:

System Administrator

Confidential

• Perform Daily monitoring and troubleshooting of server’s health and mitigate issues by utilizing SCOM
• Manage Symantec Endpoint Protection Manager (SEPM) to makes sure all servers and workstation Patched with Latest Definitions.
• Manage and Maintain Microsoft hybrid cloud environment (Azure)
• Manage Microsoft Hyper - V clusters and VMware VSphere 5.0 environment
• Implemented Enterprise Virtualization and Cloud Computing via Amazon Simple Storage Service (S3)
• Perform Active Directory Services administration and management to include cleanup, and routine maintenance and configuration.
• Develop, update, document, and manage GPOs across complex multiple domain and network environments.
• Implement patches and upgrades to ensure that the server and workstation environments are in compliance with DoD STIG and Information Assurance regulations.
• Documented new process, instructions and troubleshooting steps as well as updating legacy documentation.
• Respond to escalated Remedy Tickets to Assist in Desktop Support, maintain company Desktop Images with variety of profiles using Microsoft MDT, Manage and maintain Microsoft Deployment Server.
• Work in IAAS Windows azure subscription, build, provision and deploy server VMs and Virtual Desktops.
• Manage Microsoft Data Protection Manager(SCDPM) server for short-term and development server backups
• Manage and maintain physical data center, rack, cable and document and maintain Elevation Diagrams and inventory of equipment.
• Work with vendors for product review and troubleshooting.
• Manage Software Repository Server, and co-ordinate with configuration management team to deploy and control user access to software.
• Provide tier 3 support to developers and DBA’s with any app and database server related issues
• Participate in Weekly Change Control Board and Change Review Boards to plan and present CRs.

Virtual Desktop Infrastructure Administrator

Confidential, Chantilly, VA

• Provides day-to-day operational support for VDI. Includes virtual desktop performance troubleshooting, access issues, profile/persona issues and general troubleshooting/problem solving.
• Maintains critical infrastructure systems including: Active Directory, VMware vSphere, VMware Horizon View, EMC ExtremIO storage array
• Deploys virtual desktops to customers and supports VDI on-boarding efforts
• Develops and maintains operating processes and procedures
• Innovates and finds new and better ways of supporting and delivering VDI services to our customers
• Monitors and analyzes virtual infrastructure performance and capacity
• Routinely engages outside vendors
• Troubleshoots and resolves escalated virtual desktop issues
• Maintains Windows desktop Gold Images
• Consults potential VDI customers, gathers requirements and determines VDI candidacy
• Packages applications using VMware ThinApp
• Packages applications using Profile Unity FlexApp Departmental Installed Applications (DIA). Also supports FlexApp User Installed Applications (UIA)
• Analyzes and resolves operating system and applications issues
• Performs maintenance and upgrades to the virtual desktop infrastructure
• Documents configuration or procedural changes resulting from troubleshooting and problem resolution performed for inclusion in the desktop image
• Documents and tests required application and configuration changes for the desktop image
• Provides advice and training to VDI operations support team

LAN Support Engineer

Confidential

• Support and maintain Active Directory Accounts, set up local and network printers, monitor backups and restore user data via CommVault backup application.
• Remove virus/clean computers. Configure Ricoh copiers for fax and scan capabilities.
• Configure MacAfee Full Disk Encryption and troubleshoot/recover FDE errors.
• Designate temp/perm elevated privileges to users using Viewfinity application.
• Create/edit procedures and instructions for co-workers as well as the user communities on new/changing processes.
• Support client-side Lotus Notes for any database related issues.
• Managed periodic refresh of computers.
• Build and configure file servers and Print servers for remote locations.
• Support remote users via technologies such as VPN, Juniper Pulse, RSA token.
• At company data center rack, remove and label all servers in the enclosures.
• Install shelves, power strips, rails and maintained cable connections management.
• Troubleshoot LAN and wireless network connections.
• Maintained switch closets.
• Worked on Data center relocation project leading the effort of breakdown and set up of servers prior to move and after move.

Help Desk Technician (Team Lead)

Confidential

• Assist users with computer related issues via phone.
• Document trouble tickets using Enterprise Ticketing System.
• Escalate trouble tickets to the appropriate technical support team.
• Using LANDesk remotely log in to pc’s and troubleshoot problems.
• Using Active Directory, manage user accounts, reset password, move users between OUs.
• Assist users on corporate and web based Lotus Notes emailing.
• Assist remote users with VPN connectivity issue.

System Admin

Confidential

• Team Lead for transitioning physical environment to virtual with a team of eight.
• Support Red Hat Linux Operating System and VMware. (1 1/2yrs)
• Use BASH shell for commands and scripts.
• Utilized VMware workstation to power on/off, configure, share folders, mapping, move directories and images.
• Performed sec scans on all servers according to Information assurance policies and procedures.
• Participated in patching to update and secure servers on a quarterly basis.
• Performed computer network defense by continuously monitoring for security incidents, provided IA support by modifying security agreements.
• Created and maintained accounts for authorized users.
• Demonstrated, applied experience with monitoring and performance tuning Red Hat Enterprise Linux in a computer cluster environment.
• Assisted Web logic (Tomcat) administrators with the stopping/starting of scripts
• Provided system administration support to the system environments, to include but not limited to deployed (operational), test, and development environments.
• Responsible for efficient management of all customer Remedy trouble tickets assuring the correct support engineer is assigned.
• Ability to communicate problems and solutions to both technical and non-technical customers and management verbally and in writing.
• Ability to work closely with others in a small team environment.